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Horchow.com / Rug looked nothing like pictures on their site!

1 United States
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I bought a rug from this store and it was quite an expensive one - paid over $1000 for my rug. Since this store Horchow was so expensive I was expecting high quality but when I received my order I was extremely disappointed because it looked nothing like pictures on their site! Colors were different and texture was terrible. I would never pay that much for such a terrible rug. I tried to return it but they refused to accept it back and give my money back. Then I told them that I'm sending it back anyways and their rep said that I can do everything I want but they will not give my money back. This was the worst online shopping experience ever! This store is just a scam, they should be out of business!

De
Feb 6, 2017

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