Homeschool Stockroom / Treated very poorly
The woman at Homeschool Stockroom doesn't want my business. Please read the following.
After waiting a month for my order, UPS tried to deliver it, and I discovered that Homeschool Stockroom requires UPS to get a signature for delivery. I had ordered home school supplies from two other companies and didn't have to sign for anything. I am not home during the day, so signing was a problem. I talked to UPS but the options they gave me were not agreeable: 1) pay to send my package to a different address on a different day or 2) drive 45 minutes to their place of business to pick up the package.
Out of frustration, I e-mailed Homeschool Stockroom, told them of the problem I was having and said that they should tell customers that they will have to sign for things.
Here are the e-mails I got back:
She wrote: I am willing to bet you did not purchase the same type of materials
>> elsewhere, did you?? If so where did you purchase from?? If the other
>> company(s) had the same materials at the same or better prices why did you
>> not purchase all the materials from them? Doesn't kinda make sense,
>> 99% of our customers LOVE having to sign as it insures their package is
>> not left out in the rain, stolen or damaged. There is a very small
>> percentage, such as yourself that does not agree and for that we are
>> sorry, however it ensures the safety of your package. Also, our packages
>> do NOT require a signature of a person over the age of 21. Anyone can
>> Also if you have a issue with the fees that UPS charges that you contact
>> them in regards to those issues as we have no control over the fees
>> imposed by UPS for shipping and/or address changes.
>> Please let us know if you have any further questions.
First of all--what wonderful customer service you have! NOT! Where did you
> get your training? Who is your supervisor. I would like a name and phone
> number, please. I purchased the rest of my home school curriculum from
> McGruffy Press, directly, and from Christianbooks.com. Did I say in my
> e-mail that I purchased items from them for a cheaper price then yours? No,
> I did not. Their prices were slightly higher on some things (by cents in
> some instances), and other items you simply did not carry. However, I'm
> willing to pay extra for: 1) timely delivery (within a week or two) 2)
> hassle free delivery and 3) excellent customer service that I received from
> BOTH businesses, unlike what I am getting from you. Again, name and phone
> number for a supervisor is requested.
Then I got this e-mail from her:
THAT WOULD BE MYSELF...OWNER!
>> GROW UP YOU BABY, BOO HOO! PEOPLE LIKE YOU MAKE ME SICK, REALLY. WHAT A
>> SENSE OF ENTITLEMENT YOU MUST FEEL YOU HAVE..."NOT" WITH AN EMPHASIS TO
>> USE THE NEGATIVE PRONOUN IN YOUR APPARENT UNDERSTANDING AND IMPROPER USE
>> OF ENGLISH SPEECH. MIGHT I SUGGEST A GRAMMAR BOOK?
>> WHRE DID YOU GET YOUR TRAINING IN BEING A CUSTOMER? WHAT MAKES YOU THINK
>> YOU ARE SO SPECIAL OR HAVE THE RIGHT TO COMPAIN ABOUT OUR PROCEDURES OR A
>> SHIPPING COMPANY'S PROCEEDURES?
>> PLEASE PENNY SPENDERS LIKE YOU ARE A DIME A DOZEN...GIVE YOUR MISERABLE
>> BUSINESS BACK TO THEM, WE DONT NEED NOR WANT IT HERE!
***** She actually sent a third e-mail with foul language in it, so I'm not posting it.
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