I think Hollister is a disgrace. It's disgusting how their 'models' are clearly employed by how they look and not on the service that theyc can provide. I have visited stores both in America and the UK, and I can say that the customer service in all the stores I have visited is awful. I worked in Topshop for four years, and nobody was employed simply on how they looked.
I don't find the staff helpful in any way, infact they are extremely annoying! You can't go into the shop without being approached constantly. It makes you feel akward, and almost makes you think they approach you because they think you may be stealing.
Last week I went into the Brighton store, walked through the door and found one of the sales assistants right up in my personal space, telling me to check out their gifts. I don't want this every single time i walk into the shop...it puts me off!! Plus, it is clearly rehearsed and fake behaviour, as I have had the exact same words repeated to me on numerous occassions. A simple hello and a smile is more than enough. On top of this, I approached another sales assistant, asking about the sizing of the jeggings and whether they had different leg lengths. The girl gave me short unhelpful answers, as she was talkig to another sales assistant at the time when i approached her. I asked if she reckoned the leg length would be ok for me, and she simply said 'I'm not sure to be honest'. I was always asked this question at work, and I would always assist the customer to the best of my ability.
On a different occassion in the Bluewater store, I was paying for an item at the till, before I even entered my pin, the girl told me my card was declined. This made me annoyed and embarassed as I dont see how it possibly could've declined when I hadnt even entered my pin, and there was certainly enough money in the account! The staff clearly need to be trained to a higher standard. Also, on numerous occassions, there would be a ridiculously long queue of customers, and the sales assistants behind the till would be standing talking to eachother, when people are clearly waiting to be served. Can I just add, that I have so many people moan about how dark your stores are, it's hard to see the prices and colours of your items!
Finally, I think Hollister has got way too big for their boots, and they need to realise that it isnt all about looks.