HiFiSoundConnection / bait and switch
These guys are horrible bait and switch con artists. I placed my order in good faith from items advertised on their site. after a couple weeks i emailed a request for the status of my order. they replied with a standard form response saying the items were out of stock and usually return to stock within 2 weeks. I waited another week or so and asked about the SPECIFIC status of my order and received the same generic out of stock reply. I have made several calls to them and rarely got a live person who could not give me any information. there have been days i made up to 25 calls within an hour only to get their "all reps are busy, please leave a message" prompt.
They did tell me I could select another item that was in stock and they would offer free freight for the inconvenience. they suggested i check out the Kicker brand. I did but did not find any items close to the specs of the original alpine amp and boston accoustic sub that i had ordered. they showed jl labs enclosed subs and i selected 2 as alternates - neither of which they had in stock.
in each and every email and message left i have asked to have a manager or owner call me so we can resolve this.
I have left many messages and none have been returned. i have tried to pressure them with promises to contact the authorities but to no avail. I have requested they cancel my order and refund my money - over $800 balance (they partial shipped my $915 order) in 4 separate emails (per their policy) but received no confirmation. after the last cancellation request they told me they were processing drop ships "today". I have twice now requested what items are being drop shipped and when i can expect them but gotten no response.
I noticed at least one other complaint on this site that these guys blocked the complainers phone. Darren from hifi soundconnection replied, "we do not block numbers." this is an absolute lie. my cell phone number goes to a message that has said "the mailbox is full" for 3 days now. amazingly, dialing from my home phone and another phone immediately after i get this message using my cell phone goes into their normal prompts although a live person does not answer and i am directed to leave a message.
These guys are horrible con artists stealing money. do not buy anything from them. if you have contact your local, state and federal law enforcement agencies.
for darren (since you seem to be answering the complaints here) - this is the first of many scathing reviews you are about to get from me. additionally, by the end of today i will have contacted state and local authorities alleging you committed an illegal act of conversion of my money and deceptive business practices. since this is across state lines it falls into federal jurisdiction. i suggest you resolve this now.
UPDATE: I just received an email noting items they propose to substitute. i am waiting on clarification of these items since they are not what i ordered.
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