Herrschners / charged my credit card for NO merchandise
Herrschners is a mail order craft business. When I move, they find where I live & keep sending me catalogs. I placed an order with them on line for yarn. They charged my credit card on 5/24/09 for $65.83. I never received the package.
They tell me they sent it to my old address and they are waiting for the package to be returned. It has been 2 months, I have no yarn but they have my money. They tell me I did not give them an updated address.
I just went in on their website to fake placing an order. When I put in my e-mail address, my very old address appears but it has a Washington state & zip code put in. When I placed my order I lived in Washington for a year.
They just sent the package, no signature is required for delivery. Do they really think the package is going to be returned? In the meantime they tell me I have to wait for the package to be returned to them before they can cancel my order and erase my credit card charge.
Please help me. Chana Scott e-mail address is firstname.lastname@example.org