Healthy Back Institute / impossible to get any help from their customer service people

Sh Jan 12, 2016 Review updated:
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These people are not in control of their databases (apparently they have several ... maybe a large number of them) and consequently they are randomly sending out unwanted product from the various older databases and charging for them. Instead of going back to their IT people to find out how this is happening they take on a patronizing attitude to the customer, blame the customer, demand that the customer do the database tracing for them and refuse to look into the matter in the proper way. This is an outrageous way to manage a technology driven company. And they do not publish any ownership information or executive management information whereby a customer can bypass the incompetency of their customer service phone line.

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  • Ev
      Aug 18, 2016

    Sorry for the delay in responding, we just learned of this site, please feel out a ticket and tell me your story so I can look at your account at the same time and I can correct any issue there are...

    Steve HBI-Staff

    0 Votes

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