I disconnected my phone service with Hawaiian Telcom on April 21,2006. I am still receiving bills for the very same telephone number that was disconnected (It is now October). I have contacted the billing department numerous times. After waiting in their cue for up to 30 minutes at a time, I am told that it is an ordering problem? I have told them that it isn't possible it is an ordering problem as I do not have a valid phone number with them (I got this info from the order department). I have spent countless hours waiting in the cue, being bounced around from one department to another and being promised resolve. Obiviously, nothing is farther from the truth! I would strongly suggest that if you have the opportunity to do business with a company other than Hawaiian Telcom you do so and fast!