Hallum Motors / False advertising and dishonest!
On January 7, 2008 I was a victim of Hallum Motors’s false advertising and lack of integrity. Do yourself a favor if you are considering doing business with them and don’t. I submitted a “Buy It Now” bid on E-bay for a 2004 Chevrolet Tahoe in which Hallum Motors was the seller. I submitted the bid because of the “advertised” details of the condition of the Tahoe. The specific exterior description listed “No Visible Dents” and “No Visible Scratches”. I called Hallum Motors on January 8, 2008 to confirm the receipt of the bid. Salesman Jim King indicated they had received notification of the bid but it was not complete. He asked if I wanted to end the auction with “But It Now” price, I told him yes and I would follow up with financing details. On January 12, 2008 I flew to their dealership in Arkansas from Ohio. While looking over the vehicle on their lot I found multiple scratches through the clear coat and one dent in which the paint was cracked. When I brought this to Jim King’s attention he stated, “ Well this is a wholesale vehicle”. I told him I realized the price was reasonable, but the advertised description mentioned nothing about the scratches or dents. Actually, it advertised the vehicle as having none. These scratches/dent are not minor used vehicle expected scratches. Jim King stated, “When you get back to Ohio get estimates on the damage and they would take of it.” I made the huge mistake of having signed over the purchase check and an even bigger mistake of trusting Hallum Motors to do the right thing. Their website mentions their “Integrity”, just more false advertising. When I got back to Ohio a grinding noise developed in the front and the side carrier bearings had to be repaired. I have not asked for $ for those repairs, only the repairs we agreed to. I had driven the vehicle less than 700 mi. I e-mailed the estimates for the body repairs ($900) and followed up with a phone call to Jim King who never returned my call. I called a few days later and Jim King stated, “I have not forgot about you and I will talk to Mr. Hallum this evening.” Never heard from him, I called him a few days later and got the same excuse. A week later I called the owner Kent Hallum and explained the entire situation in which he indicated he knew nothing about. Kent Hallum stated he would look into it and call me back, I told him I did not believe him, Kent Hallum stated “ I am the owner and I will call you back”. A week went by and no phone call, I called him again and advised I would be taking action against him if this matter were not addressed. He again said he would look into it and call me back. Kent Hallum has called me a few times since with an excuses and how he has been too busy to address this situation. The last time he called and need my last name? I told him that I sent him digital pictures showing the scratches, all my contact info. and have yet to hear from him again. I suspect I will not hear from him. I bet I would have heard from them if I had been able to post feedback on them with e-bay. If you would like to discuss this further post your contact info. and I will respond. If Kent Hallum makes this right I will post that also.