Greyhound Courier Express / lost parcel shipment!
On July 27, 2007, the Golden, BC RCMP couriered 75 lbs of my property to Agassiz, BC (WayBill number [protected]). There is not a depot in Agassiz, so it went to Chilliwack. Chilliwack GCX did not contact Agassiz to tell them that my property was available for pickup, so it went to the Calgary Unclaimed warehouse.
On December 12, 2007, I contacted Calgary Unclaimed and they located my property. The lady I talked to assigned a new WayBill number ([protected]), told me she would ship it to me in Vancouver, and took my phone number for pickup. She told me I would be able to pick it up at the Thorton Street depot on December 17.
On December 17, I phoned the depot. My property was unavailable for pickup. I phoned every subsequent day including today. I learned that there is a Christmas overflow depot at ph.[protected]. They did not have my property. I phoned Coquitlam at [protected]. They couldn't help me. I phoned Station Street [protected], and [protected]. I phoned a supervisor at [protected], but got an answering machine. I spent about $30.00 phoning Calgary at [protected], [protected], and [protected]. I received an e-mail from Guy-Andrey Jean at email@example.com:
This item was sent to Customer on Dec 12,2007 w/b # [protected]. Tks farooq > Guy-Andre Jean 12/7/07 3:03:31 PM >.
Nobody seems to know where my property is, and nobody can tell me how to resolve the issue. Calgary says they sent it, but Vancouver says they don't have it.