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I answered an internet ad from gns for a product called slim seduction. It is supposed to help reduce fat and cellulite in the body. Supposedly I could get a 'free' 21 day trial just by paying postage. Buyer beware!
After entering my information the website took me through many screens offering me this or that.
Immediately I backed up and tried to remove the debit card info. Too late. I disconnected from the internet and immediately called the company. I asked the cust svc rep to cancel my order. She informed me that the order had been shipped, I had a cancellation no - sa062825.
Gns puts a notice right on the address label stating that they do not accept returned or refused packages. My local post office said if gns refuses to accept the returned package it will end up in the dead mail file and eventually be thrown away. Gns carries the bbb logo and even sells at auction on e-bay.
At this point I have filed complaints with both the better business bureau, and the unites states postal inspectors. Both will investigate and see what if any applicable charges should be filed against gns. After speaking with the post office mail fraud dept, it appears likely gns is guilty of mail fraud at least. I intend to prosecute to the maximum extent of the law. If gns continues to charge me
I strongly encourage everyone who has been cheated by this company to file complaints with the post office inspectors, better business bureau, colorado attorney general, etc. I will never answer any ad, or purchase anything on the internet from an unknown company ever again. Buyer beware. We all know it, but I will say it again - if it sounds too good to be true it probably is.
Gns is a thief and a liar at best and possibly guilty of mail fraud, public deception, and whatever charges the bbb, post office, and if necessary, a lawyer, find against them. Do not trust this company.
Marily n
Cape coral, floridaorder sent-gns
This email I received from the rip off company:
Your order has already been shipped. I am sorry we were unable to catch it before it went out. If you do not want to try the supplement, please send it back to us. You will have to pay for shipping. Please do not send it back 'return to sender' or 'refused' as we may not receive your order back within the 30 day guarantee which can compromise your refund. We cannot issue your refund at this time. As soon as we receive it back, as long as it is within your 30 day guarantee period, we will be able to issue you a refund if your order was paid for up front, if your order is a 30 day trial offer we must receive it back within the 30 day trial period to cancel the $49.95 charge. We do not offer refunds on shipping costs.in the meantime, I encourage you to visit our web site: www.slimbodycoach.com it is a wonderful resource for
Receiving weight loss support and answering any questions that you might have about the weight loss process.
Please let us know if you have any questions.
I wish I would have thought to look on here before ordering from them. I ordered and paid $3.97 for shipping and the rest was suppost to be free. I cancelled shortly after getting them because they made me sick. I am talking like 6 days after getting them. shortly after all that I cancelled my credit card, not because of gns but because I am trying to get rid of a lot of cards and so I cancelled that one due to it having a high interest rate. well, I soon received an email telling me they charged my card for $49.99 and it was declined and that I need to fix my order. I emailed them and told them that I already cancelled, they emailed me back and told me it didn't matter, that I still have to pay for that bottle.in the ad, it said it was 100% free I just pay shipping, and if you wish to cancel, do so before 21 days, and you will never be charged, and they will send you ra number to return the bottle with the remainder. that is gross anyways because you know they probably just rebottle them and send them to someone else... what if I touched them with dirty hands or something?! anyways, they tried to say I chose a different add! I dind't! I copied and pasted the ad that I ordered from, the copy and pasted a different one and emailed it back to me! I was so mad because they are nothing but liars and should absolutely be put out of business. they sent me an email yesterday that said I need to "complete" my order and submit my credit card info again or they will turn me over to collections!
I agree... slimbodycoach will rip you off if you order from them... I have never done business with a compny this bad before! I checked on the website before I ordered because I have high blood pressure. no where on the site did it say not to take if you have high blood pressure. when I received the pills it says right on the back of the bottle to check with dr.. I did and he said absolutly not to take! I sent back right away because there is a 30 day time limit from the time you order. I got an email saying they received product back.. but because I did not call and get a refund number they could not give me a refund.. they got the product back...in the time frame allowed.. it is like they will find some reason not to give a refund!
Do not do business with this company! they will rip you off!
Clearly you are feeling burned by the company and this has clouded your good judgement and ability to rationally understand the situation. allow me to address your complaints:
Had you been a smart consumer and read the "terms and conditions" (which are a mere 3 paragraphs long and very simply worded) you would have understood the terms by which you were being sent a "free" trial. to even be able to place the order, you clicked the "I agree to terms and conditions" box; this put your electronic signature on the order — a binding and legal financial agreement. (and what consumer in today's market does not understand that an asterik* next to the word "free" implies that there are strings attached? nothing is free!)
They clearly state that you will be billed at the end of the 21 day trial if the product was not returned, and clearly state the automatic sign-up for a membership. had you not wanted a membership, you simply needed to cancel it (which you did with the cancelation #no - sa062825; this number was to ensure that you would not be sent your first membership package a month later. it did not refer to the trial order that you had already placed/been shipped.)
Do your homework before accusing a company of mail fraud: the us government does not permit food supplements to be "returned to sender/refused," which is why the postal service destroys it. that is not exclusive to gns. also: a fraud or scam company would steal your credit card information and your money and not send you anything. gns does send out products and even reships them for free if the postal system screws up!
Gns is not a liar or a thief, it is a business. it follows all the laws of fair business and disclosure that the bbb requires. the worst thing you could accuse gns of is that they rely on uneducated consumers like yourself to not read their terms and conditions. if you call that fraud, then you'd better shut down half the businesses in america.
I answered an ad for 2 free bottles, cost of shipping only. when I rec'd the order it was already set up for autoship for more orders, I called and cancelled.in less than 15 days my credit card has been billed 39.95 two times. their ads are deceiving and so is their invoicing. and of course you quessed it no returns. the cust serv rep actually hung up on me. scam, scam scam...
Just got had! this company is a fraud! these people are crazy!
I completely agree. I had the same thing happen to me! they are a shady company and no one should do business with gns, inc. (slim body coach products) do not trust this company with your credit card information!