I use to work for this company, so I do know first hand about what this company is all about, and it's not...
DON'T BUY PRODUCTS FROM GNS--YOU WILL REGRET IT!
Its website is full of gimmicks. The ticking clock on how much of its "free trial" product remains is a marketing fraud. The free trial offer has been ongoing for many, many months--but there is the persistent message that supplies are low so commit now! But supplies are never-ending b/c the free trial promise is a marketing tool to get your $. You will only have about two weeks to try the product (21 days officially, but that includes shipping time). Then if you don't return the product in time, you will be charged about $80! That is the whole purpose of the promotion, of course. Also, you will be signed up (often w/o being aware of it) for autoshipments of the overpriced products. SO PROTECT YOUR POCKETBOOK & IGNORE THE GIMMICKY PROMOTIONS OF GNS, INC!!
I contacted them for a shipment of slim seduction. I was not told when I placed the order that the second shipment would be auto deducted from my account and would cost 82.00. I found this out when I got the shipment in the mail. I immediately called the company to get a return authorization and was told at that time that my account would not be effected. Well, low and behold they are currently trying to get the 82.00. I have contacted customer service at my bank for assistance. I am also currently on hold with them for at least 30 minutes... They say do to high volume of orders... I don't think so!!! More like a high volume of customers wanting their money back.
What does free vs trial mean? look up the two terms in the dictionary #s! the problem is that people see "free" and stop reading... the website says $3.97 shipping and handling for a one month free 21 day trial... definition for trial is not free... the site plainly states (right beside where consumer puts in credit info for the order) that this is a 21 day free trial... never says free product or sample...
Trial... I repeat... trial... as in try it out for a period of time!
And on top of that it clearly states that there is a 30 day money back guarantee.
Terms and conditions on the very same page as the order form, three short paragraphs in plain english that people only have to read before they order.
Sooooooooooooooooooooo... free 21 day trial... not a free product, not a free sample!... if the customer still has the product in their posssession on the 21st day (end of trial) they are charged $79.90 for the first month's suppply but they have another nine days (for a full 30 day money back guarantee) to return for a refund of the $79.90 they were charged because the trial period was over! terms and conditions states that trial period begins on day of order and $3.97 covers 7-14 shipping time. terms and conditons also gives specific information on procedure to return unused portion of trial to company by 21st day for no other charges or by 30th day for full... no questions asked refund!
Also, terms and conditions states that the customer is automatically signed up for the vip membership (autoship) for a monthly order, of which the customer may cancel at any time prior to shipment.
This is a huge SCAM run by GNS. They offer diet pills ACAI berry for free, just pay $3.97 shipping charge, with 30 days trail period and 100% money back guarantee. When and if you received the product- you will informed that you now only have 21 days from the time you placed the order to the time they need to receive the product back to them before charging you. Even if you managed and were lucky enough to return it on time, well, it doesn't matter. There will be no refund and don't bother with getting a delivery notification because it won't help and the Return Authorization #, useless. I contacted a local Post Office and unfortunately, they are familiar with this company who is known to REFUSE ALL returns to them. After 21 days from order date, you will be charged $79.90 and this will continue until you cancel your Credit card.
Here are some things you can do:
Dispute the charge from your credit card company immediately. If you live near their address: 6452 fig street, unit A, arvada, co 80004, visit them.
File a complaint at www.colorado.gov and Attorney General www.ago.state.co.us. Better Business Bureau http://denver.bbb.org
Also, contact businesses near them and inform them of this scam and urge them to get with others in the community to help put pressure on these people to stop.
Westwoods Center of Performing Arts, 6452 Fig St, Unit D, [protected]
Colorado Precision Machining, 6452 Fig St, Unit F, [protected]
Doppelmayr Ctec, 6452 Fig St, Unit B, [protected]
Here is a timeline of my ordeal.
Order on 1/29 at 7pm. Call and email to cancel 1/30 at 9am. Received pills on 2/10. Did not open. Return same day with Return Authorization number. Got charged for shipping. Found out recently from Post Office, this company doesn't accept returns. No record of my return received from them. Charge again for $79.90. Sometime you make a decision and then you realized you shouldn't have or you find out the product is not right for you. If there was a warranty expressing Full return within 30 days even for an empty bottle and I returned mine unused. There is No reason to continue charging me. This is just bad business. I think if we are going to get any money back or stop this so one of our friends, or love one won't find themselves in our shoes, we have to unite, spread the word, and make official complaints to agencies listed above. With enough complaints, I've read there might be a chance for a class-action lawsuit file against them.
I too ordered Acai berry pills from a phone call I received after I had expressed interest inthe "free" trial pills over the internet.
That was on 1-/30/09. Today, I received two bottles of pills and an invoice stating I will be charged 79.90 next Saturday, Feb. 21st and every month thereafter. The person I finally talked to after 30 minutes of waiting told me the pills are not free. You get to use them for free for 21 days (in this case, only 7 days, eh?), and then you are charged for them. I never signed anything, as it was all done over the phone.
I am in a panic. I have called and emailed them. I got a return authorization number and I am returning them immediately. If they do not receive them before Friday, they will hcarge my account. Last week I got laid off from work and they are going to cause my checking account to bounce. I used my VISA/debit card to pay the 3.97 "shipping and handling" as I have no other credit cards at this point. I am scared I am going to get screwed here and have my mortgage and electric bills bounce. I am down to my last few dollars and now I have to deal with this.
What really rots also is I have to pay postage to send them BACK, Fedex or UPS with two day delivery so I'm sure they will get there. That's really expensive and I don't get that back. I have filed a complaint wiht the Florida Dept. of Consumer services. Wish me luck.
I answered an internet ad from gns for a product called slim seduction. It is supposed to help reduce fat and...