Global Ocean Freight — Scam
On 27th October 2008 a 40' container was contracted to arrive at our house and escrow closed on 29th October to transport our personal items to Mallorca, Spain. We received an e-mail (not decency of a phone call) on 25th October to inform us that the container was cancelled. GOF could not find a container ship destined for La Palma (Canary Islands) 1, 000 miles away instead of the port of Palma de Mallorca. I gave GOF details of container ships sailing from Houston and San Francisco to Barcelona and advised that the container could clear customs there then be placed on a truck and ferry to Palma de Mallorca. GOF refused and insisted that our personal items be put into storage charging double handling into storage, storage charges and double handling out of storage for an indefinite period. Having seen a complaint re GOF on the internet we cancelled within the 72 hours contracted time and asked for a refund of our deposit. The mental and physical strain was the worst ever experienced. Stephanie was off hand and less than helpful. Fortunately a friend collected some of our items and stored them for us but we had to give away more than $8, 000 of items, including a snooker table, Wurlitzer...See Top 10 Worst Companies in Plantation, FLThen, not being US residents we had to leave and return in January to oversee the shipping of our items by another shipping agent who was excellent.
We have not received a refund on our deposit, air fares and hotels have cost at least $4, 000 plus the $8, 000 items we had to give away due to the short time we had to empty the house before close of escrow.
The Better Business Bureau were completely useless and a waste of time, I put my case to the Attorney Generals Office 3 times via e-mail without even an acknowledgement. Unfortunately I am very disappointed in Florida's attitude to scam companies and would have expected better. To go to the small claims court would mean flying back to USA incurring flight and hotel costs in order to attend and then possibly more appearances there - ie.another few thousand dollars.
I was advised by Eti (CEO of GOF) that I could claim on their insurance so I rang the insurance company who stated that they had not received the annual premium payment for 2 years and put me in touch with another company - they only insured the office building. I was given the run around.
I believe they are now out of business and hope that they can live with their consciences and are not allowed to start up in business again. Norma Green
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