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GetYourGuide / double booking: no refund!

1 Rome, Italy Review updated:

We booked a tour group for the Vatican through GetYourGuide in Rome on 25May15 and it was only on our return back home that I noticed in my credit card statements that GetYourGuide made duplicated deductions. I escalated this to the support email at GetYourGuide but they told me that it is "impossible" to refund me for the excursion as I “booked a duplication”. The duplication must have been from the booking website I used (Tripadvisor through to GetYourGuide direct) - because I did not make multiple bookings for the same trip.

I feel this is a matter of principle, if you take money from someone by mistake and no services were rendered – you refund it, right? I cannot believe the audacity of the support line at GetYourGuide who basically stated that nothing can be done and I need to accept it as is. GYG02258532 vs GYG02258518, both for the Vatican, 9:00 on 25May15 for me and my husband.

Jun 3, 2015
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  • Ja
      12th of Dec, 2018
    +1 Votes
    GetYourGuide - Credit Card wrongfully Billed

    For some reason, my credit card number was used to pay for tours I NEVER booked! In total almost €1000 over a period of 10 days!!

    Am trying now to get my money back, and have filed a complaint.

  • Ma
      30th of Jan, 2019
    0 Votes

    GetYourGuide Berlin billed my credit card for something I never booked nor I knew the company before. I instantly blocked my credit card as I received an SMS alert. I tried to know how they got my credit card number and code and who was using it, but they did not want to disclose the details. Somebody was frauding me, them an Visa but GetyourGuide does not want to give further information to me and invoke privacy and security issues...Wow !!!

  • Me
      14th of Jul, 2015
    0 Votes

    We are talking like machines which is not accepted
    this guy booked the trip once and 8f he made it by mistake, getyourguide should notify home and confirm that not just taking the money and putting the customer in hell.

  • Ae
      18th of Sep, 2018
    0 Votes
    GetYourGuide - Refund not issued
    United Kingdom

    Hi, I cancelled a booking and the refund still hasn't reached my bank account.

    GetYourGuide still havent issued by refund

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