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claim (giftun island snorkel) ref gyg02593729
Dear all
Need to share with you my experience with the global international company like getyourguide on 30-6 I booked a trip [protected] Guiftun island) through website called (get your guid) they told me that within 84 hours I will receive confirmation email stating that the deal is done as the supplier may decline the booking, I waited till 11-7 without any feedback
On 11-7 I sent email to cancel the trip as they mentioned in the order summery that I can cancel the service any time without any charges and with full amount refund.
After my email 11-7 I received a call at 11 pmsaying that the trip is confirmed, while I thought that they will cancel it because of not receiving feedback till then. That's would I changed my plans on that day.
Now I contacted them and they refused to refund the fees also they insist that they send me the confirmation email and 2hen I kept asking them where us the delivery report for the email and that I need to send me the confirmation email attache they didn't answer me any more as they don't have evidence for sending me the confirmation email
So I need your support to direct my complaint to the required channel or tell me how to escalate this case.
double booking: no refund!
We booked a tour group for the Vatican through GetYourGuide in Rome on 25May15 and it was only on our return back home that I noticed in my credit card statements that GetYourGuide made duplicated deductions. I escalated this to the support email at GetYourGuide but they told me that it is "impossible" to refund me for the excursion as I “booked a duplication”. The duplication must have been from the booking website I used (Tripadvisor through to GetYourGuide direct) - because I did not make multiple bookings for the same trip.
I feel this is a matter of principle, if you take money from someone by mistake and no services were rendered – you refund it, right? I cannot believe the audacity of the support line at GetYourGuide who basically stated that nothing can be done and I need to accept it as is. GYG02258532 vs GYG02258518, both for the Vatican, 9:00 on 25May15 for me and my husband.
We were clearly advised on the website a price in Aud but were then charged the same figure in euro. Very disappointing & would advise all customers to monitor very closely. I will not use them again as they were not at all understanding of our situation & provided absolutely no compensation of any amount
I booked 3 places, on the 29th of May, around 2:00 pm UK time, for the above activity on August 2, 2023.
I selected the option to pay later, filled the credit card details and confirmed it in my bank app.
But didn't receive any confirmation from Get Your Guide.
Can you please verify?
Tks,
Paulo Ferreira
email: 62pauloferreira@sapo.pt
Well, the guy stole one of our items I refuse to give it back. Get your guy did absolutely nothing. I want my money back.
I have booked tour of barcelona land air & water through we barcelona but water tour i.e. boat ride was not done
Company agree to pay 7 euro each total 21 euro to me
My email id is hiten.vora.esense@gmail.com
Booked a tour to Toledo from Madrid for May 21 2019 leaving Atocha station at 9 am. No one showed up to meet at the meeting point. I tried to call the local number but no one answered it. The number provided was
34 [protected]
My booking number was
GYG [protected]
GetYourGuide Berlin billed my credit card for something I never booked nor I knew the company before. I instantly blocked my credit card as I received an SMS alert. I tried to know how they got my credit card number and code and who was using it, but they did not want to disclose the details. Somebody was frauding me, them an Visa but GetyourGuide does not want to give further information to me and invoke privacy and security issues...Wow !
For some reason, my credit card number was used to pay for tours I NEVER booked! In total almost €1000 over a period of 10 days!
Am trying now to get my money back, and have filed a complaint.
Hi, I cancelled a booking and the refund still hasn't reached my bank account.
GetYourGuide still havent issued by refund
We are talking like machines which is not accepted
this guy booked the trip once and 8f he made it by mistake, getyourguide should notify home and confirm that not just taking the money and putting the customer in hell.
About GetYourGuide
Customers can use the GetYourGuide website or mobile app to search for activities based on their travel dates, destination, and interests. The platform features a variety of options, including skip-the-line tickets, private tours, and unique local experiences, aiming to cater to a wide range of traveler preferences.
GetYourGuide also offers a service for users to read reviews from other travelers, which can help in making informed decisions about which experiences to book. Additionally, they provide customer support and the flexibility to cancel most bookings for free up to 24 hours in advance.
The platform is designed to simplify the process of discovering and securing things to do in a new city or country, with the goal of enhancing the overall travel experience for users. Whether you're looking to explore historical landmarks, enjoy a cooking class, or embark on a wildlife safari, GetYourGuide aims to connect you with the activity that fits your travel itinerary.
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GetYourGuide phone numbers+1 (855) 664-8235+1 (855) 664-8235Click up if you have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +1 (855) 664-8235 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +1 (855) 664-8235 phone numberUSA and Canada+49 305 444 5944+49 305 444 5944Click up if you have successfully reached GetYourGuide by calling +49 305 444 5944 phone number 11 11 users reported that they have successfully reached GetYourGuide by calling +49 305 444 5944 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone number 18 18 users reported that they have UNsuccessfully reached GetYourGuide by calling +49 305 444 5944 phone numberGermany & International+44 203 308 9497+44 203 308 9497Click up if you have successfully reached GetYourGuide by calling +44 203 308 9497 phone number 10 10 users reported that they have successfully reached GetYourGuide by calling +44 203 308 9497 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone number 13 13 users reported that they have UNsuccessfully reached GetYourGuide by calling +44 203 308 9497 phone numberUnited Kingdom+33 185 653 444+33 185 653 444Click up if you have successfully reached GetYourGuide by calling +33 185 653 444 phone number 5 5 users reported that they have successfully reached GetYourGuide by calling +33 185 653 444 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +33 185 653 444 phone number 6 6 users reported that they have UNsuccessfully reached GetYourGuide by calling +33 185 653 444 phone numberFrance+39 645 236 984+39 645 236 984Click up if you have successfully reached GetYourGuide by calling +39 645 236 984 phone number 4 4 users reported that they have successfully reached GetYourGuide by calling +39 645 236 984 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +39 645 236 984 phone number 2 2 users reported that they have UNsuccessfully reached GetYourGuide by calling +39 645 236 984 phone number33%Confidence scoreItaly+34 917 693 519+34 917 693 519Click up if you have successfully reached GetYourGuide by calling +34 917 693 519 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +34 917 693 519 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +34 917 693 519 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +34 917 693 519 phone numberSpain+41 912 611 5 93+41 912 611 5 93Click up if you have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have successfully reached GetYourGuide by calling +41 912 611 5 93 phone number Click up if you have UNsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone number 0 0 users reported that they have UNsuccessfully reached GetYourGuide by calling +41 912 611 5 93 phone numberSwitzerland
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GetYourGuide emailshelpdesk@getyourguide.com100%Confidence score: 100%Supportdataprotectionofficer@getyourguide.com92%Confidence score: 92%support@getyourguide.com91%Confidence score: 91%supportinfo@getyourguide.com91%Confidence score: 91%support
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