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1.1 133 Reviews

GearBest Complaints Summary

4 Resolved
119 Unresolved
Our verdict: If considering services from GearBest with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GearBest reviews & complaints 133

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10:47 pm EST
Resolved
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Replied
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GearBest product not delivered payment deducted from my account

I have order one wrists watch on october 2015 which is not deliver yet.
Please see mention details

Dear Customer,

Thank you so much for your recent purchase on GearBest.com. Your order number is W1510052353306200 .

Your order information is:
Shipping Information: Shipping Method:
shariq shaikh
68 silver colony khajrana new kamal community hall
Indore Madhya Pradesh [Zipcode: 452016]
India
T:[protected] Flat Rate Shipping
Payment Method:
PayPal

Product Name SKU QTY Subtotal
Cagarny 6820 Male Quartz Watch [protected] 1 $9.39
Subtotal $9.39
Grand Total $9.39

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1:43 am EDT
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GearBest has left an official reply on this complaint.

GearBest faulty product delivered.

Dear Sir/Madam,

I received a faulty Hubsan H502E drone from gearbest.com. Order no (W1608271519462080) Which is faulty. I opened a complaint ticket then and there. As requested by Leda i also made video and posted. However this Leda is offering me $10 and only motherboard. When a customer gets a faulty merchandise then the company should accept. Leda is just satisfying his or her ego so far. Kindly read the gearbest policies mentioned here as under:

PROS for GearBest Reviews 2016:
With a focus on lovers of gadgets, GearBest provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support.

Combined with a 45-day money back guarantee, gadget lovers are well treated here. In recent years, they have started to grow into other areas, increasing the scope of their business.

GearBest Promo Code 2016
45 Day Money-Back Guarantee
One Year Free Repair Warranty
Lifetime Technical Support
Track All Orders.

Now the company is not doing what they declare in their advertisement. The drone flies in the air, it will fall when its mechanism is not sound enough to remain airborne. The drone is beyond control since the first flight. The first flight showed that drone is faulty. There has been long debates because of this. I would like to paste the entire conversation between me and Leda. I will remove my address to be in the safer side. When i placed the order i made a request to please do the quality check and send me a fully operational product. It was not so. I complained under the subject Faulty-DOA defective. They offered me $10. Is this some joke? They send faulty products and then offer $10 as refund? I can give the entire conversation between me and Leda if required. I would not recommend anyone to buy any Hubsan Product. I will post it on my youtube channel and my facebook page as well. This is direct violation of the things promised in the advertisement and after sales services. Gearbest is not at all doing what they write on their site. Later they remind about their policies. Why they do not mention this when customer is about to pay money from paypal? Why only when the customer has an issue? I live in Europe. I am not running my family on $84. I will not give up. I want customers to know why they should not buy Hubsan product. How can they just wash their hands and offer me $10-15?

Read full review of GearBest
Update by Ronald75
Sep 27, 2016 10:22 am EDT

I received a faulty Hubsan H502E drone. Which is faulty. I opened a complaint ticket then and there. As requested by Leda i also made video and posted. However this Leda is offering me $10 and only motherboard. When a customer gets a faulty merchandise then the company should accept. Leda is just satisfying his or her ego so far. Kindly read the gearbest policies mentioned here as under:

PROS for GearBest Reviews 2016:
With a focus on lovers of gadgets, GearBest provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support.

Combined with a 45-day money back guarantee, gadget lovers are well treated here. In recent years, they have started to grow into other areas, increasing the scope of their business.

GearBest Promo Code 2016
45 Day Money-Back Guarantee
One Year Free Repair Warranty
Lifetime Technical Support
Track All Orders.

Now the company is not doing what they declare in their advertisement. The drone flies in the air, it will fall when its mechanism is not sound enough to remain airborne. The drone is beyond control since the first flight. The first flight showed that drone is faulty. There has been long debates because of this. I would like to paste the entire conversation between me and Leda. I will remove my address to be in the safer side. When i placed the order i made a request to please do the quality check and send me a fully operational product. It was not so. I complained under the subject Faulty-DOA defective. They offered me $10. Is this some joke? They send faulty products and then offer $10 as refund? I can give the entire conversation between me and Leda if required. I would not recommend anyone to buy any Hubsan Product. I will post it on my youtube channel and my facebook page as well. This is direct violation of the things promised in the advertisement and after sales services. Gearbest is not at all doing what they write on their site. Later they remind about their policies. Why they do not mention this when customer is about to pay money from paypal? Why only when the customer has an issue? I live in Europe. I am not running my family on $84. I will not give up. I want customers to know why they should not buy Hubsan products.
I am tired of their techno babble. When I received a faulty drone then why must I pay more money? The company should send me the Drone which is in full operational condition. I DO NOT NEED YOUR MONEY GEARBEST. I ORDERED A QUADCOPTER, THE ONE YOU SENT IS FAULTY. I WANT REPLACEMENT not lectures and company policies. Kindly read what they replied to me

(Dea Ronald,

We are committed to resolve it to your satisfaction.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html

We are really sorry that the supplier can't offer us the spare parts that you mentioned.

As we value you, we can give you an exception please check our best solutions we can offer you :

1)We want to tell you only you send the item back, we can give you a full refund or resend to you for free.

2)If you don't want to send the item back, we still can offer you our best solutions for you :

If you keep the item:

- We can offer 20 USD on your GB wallet and exceptionally reward you with extra points

Or
-We can resend you a replacement and you need to cover partial cost of item which is 45 USD.

Can you please let me know your decision?

Hope you can understand we are doing our best to help you.

Looking forward to your reply.

Best Regards
Leda
Gearbest Customer Service
http://www.gearbest.com/ )

Why must I pay more to get the replacement? I have already paid and the drone which was delivered to me is not fully functional.
I want to ask what kind of business ethics you guys follow? If you are sending something to Europe then follow after sales service policies. Stop dictating people about your after sales company policy. Did you publish this policy when the customer is paying money by paypal?

Update by Ronald75
Sep 27, 2016 10:22 am EDT

I received a faulty Hubsan H502E drone. Which is faulty. I opened a complaint ticket then and there. As requested by Leda i also made video and posted. However this Leda is offering me $10 and only motherboard. When a customer gets a faulty merchandise then the company should accept. Leda is just satisfying his or her ego so far. Kindly read the gearbest policies mentioned here as under:

PROS for GearBest Reviews 2016:
With a focus on lovers of gadgets, GearBest provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support.

Combined with a 45-day money back guarantee, gadget lovers are well treated here. In recent years, they have started to grow into other areas, increasing the scope of their business.

GearBest Promo Code 2016
45 Day Money-Back Guarantee
One Year Free Repair Warranty
Lifetime Technical Support
Track All Orders.

Now the company is not doing what they declare in their advertisement. The drone flies in the air, it will fall when its mechanism is not sound enough to remain airborne. The drone is beyond control since the first flight. The first flight showed that drone is faulty. There has been long debates because of this. I would like to paste the entire conversation between me and Leda. I will remove my address to be in the safer side. When i placed the order i made a request to please do the quality check and send me a fully operational product. It was not so. I complained under the subject Faulty-DOA defective. They offered me $10. Is this some joke? They send faulty products and then offer $10 as refund? I can give the entire conversation between me and Leda if required. I would not recommend anyone to buy any Hubsan Product. I will post it on my youtube channel and my facebook page as well. This is direct violation of the things promised in the advertisement and after sales services. Gearbest is not at all doing what they write on their site. Later they remind about their policies. Why they do not mention this when customer is about to pay money from paypal? Why only when the customer has an issue? I live in Europe. I am not running my family on $84. I will not give up. I want customers to know why they should not buy Hubsan products.
I am tired of their techno babble. When I received a faulty drone then why must I pay more money? The company should send me the Drone which is in full operational condition. I DO NOT NEED YOUR MONEY GEARBEST. I ORDERED A QUADCOPTER, THE ONE YOU SENT IS FAULTY. I WANT REPLACEMENT not lectures and company policies. Kindly read what they replied to me

(Dea Ronald,

We are committed to resolve it to your satisfaction.

Kindly refer to our warranty policy here:http://www.gearbest.com/about/warranty-and-return.html

We are really sorry that the supplier can't offer us the spare parts that you mentioned.

As we value you, we can give you an exception please check our best solutions we can offer you :

1)We want to tell you only you send the item back, we can give you a full refund or resend to you for free.

2)If you don't want to send the item back, we still can offer you our best solutions for you :

If you keep the item:

- We can offer 20 USD on your GB wallet and exceptionally reward you with extra points

Or
-We can resend you a replacement and you need to cover partial cost of item which is 45 USD.

Can you please let me know your decision?

Hope you can understand we are doing our best to help you.

Looking forward to your reply.

Best Regards
Leda
Gearbest Customer Service
http://www.gearbest.com/ )

Why must I pay more to get the replacement? I have already paid and the drone which was delivered to me is not fully functional.
I want to ask what kind of business ethics you guys follow? If you are sending something to Europe then follow after sales service policies. Stop dictating people about your after sales company policy. Did you publish this policy when the customer is paying money by paypal?

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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1:19 am EDT

GearBest spare front motor fixed plate for walkera runner 250 advance rc quadcopter runner 250 (r) - z - 02

Order №: WP1607071549410453 Jul 08, 2016 04:49:41 AM

The order came more than a month. In principle, a little above the norm in Russia. This product was consumed broken, most likely in the process of delivery. Posted companies Gearbest that broken items and send photos. Within 1 day money back. In recent years, improved customer support and have done for the phone application. Good and adequate company.

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8:26 pm EDT
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GearBest original xiaomi mi 20000mah mobile power bank quick charging

Commodity Price : $29.69 
Insurance: $1.59 
Tracking Number: $1.99
Total cost = $33.27:
I decided to purchase the tracking no. and shipping insurance to ensure that my package is carefully handled and if lost in shipment, a guaranteed refund will be given me at no extra cost. (Tracking and shipping insurance is very necessary if the worth of the item is such that it will be too painful to loose/damaged in shipment. This is an aspect many buyers overlook and later complain when their precious order has problem with shipping).
Order Date = 27/02/2016
Ship Date = 05/03/2016
Delivery Date = 23/03/2016 (18 days transit to Nigeria via Netherlands Post. Tracking no. is RC458233883NL).
I have confirmed that this is an original Xiaomi via authentication code on mi website.
Charging duration of the power bank = 6hrs 55mins with Blitzwolf QC2.0 charger. With 1A charger, it takes about 20hrs.
The power bank charged my 4000mAh android phone from 0 - 100% for about 3 times.
The protection circuit is robust. It triggered off when a faulty charger discharged dangerous excess voltage into it. It promptly stops charging whenever a faulty device is connected into it.
Cons:
It took a total of 26 days from the date of order to arrive. On the average, it takes 18 days for shipment with tracking to reach me from China.

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10:58 am EDT

GearBest expérience

Order No :W1510171538079822
Order No :W1606061700432219
Order No :W1605260031188447
Order No :W1511221953127102
...
Je partage avec vous mon expérience personnel sur le site Gearbest, je ne peux pas émettre de plaintes pour le site car je n'ai jamais vraiment rencontré de problèmes. Lorsque j'ai rencontré un souci, celui-ci a été réglé au plus vite.
Le site est vraiment très bien, les produits sont de qualités et les prix sont très bas. Vous bénéficiez d'avantages comme cumulé des points lors de vos commandes, commentaires... et sont transformés en argent.
Le service client est très bien, très à l'écoute et vous répondent très rapidement.
Que dire de Gearbest ? Ils sont géniaux

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1:26 pm EDT

GearBest Original geekvape avocado /rta atomizer

W1605161334102973
May 17, 2016 02:34:10 AM
DywlkrsBLADE

First he received a short time the product .
The first glance was brilliant elegance box .
If you look at the box content, quality product. Spare parts available .
product of original, high quality and very stylish.
It met my expectations. I understood everything she said the site is correct.
I started using the product. performance is very good. It turned out as I expected.
You can share this information with anyone my my comments .

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Abdulz
, LK
Jul 03, 2016 12:53 pm EDT

I trust gearbest for all my pc accessories and stuffs... so far i have made around 7 orders out of which 2 are already delivered and another 5 more awaiting delivery. out of the 2 delivered i have nothing to complaint. actually the headphone i bought are of very high quality which made me order 2 more as spares in case the price hikes up in future. i know there are many people who expect warranty for even small things and go to extreme levels to get a refund.. most of them are just rude and try to get something out of these companies.. there are even people who do this as a business.. you order a phone or something and then put a hair or something on the screen then take a pic and send the site owner saying the screen is damaged and make them ship another one and if they dont they threaten them to do paypal chargeback etc. this is how things happen these days. if you really want to buy good quality products from china look for decent brands like xiaomi, leetv, lenovo etc then you wont go regret anything. happy shopping.

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4:37 am EDT

GearBest tablet

The tablet arrived in good shape but the symbol keys were reversed. I paid $229 for it. They said they would ship me a replacement for $180 with no guarantees. Because shipping is so high and the products are not warranted you should not uses them. After going back and forth they said I wanted to keep it they would reduce the price. It is tough when the @ symbol is reversed with the symbol and the # shows as the British dollar the pound .

Do not purchase from this site. You have no back up with paypal or your credit cardf

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9:56 am EST

GearBest I will definitely report them!

I've ordered few things from GearBest in early January and was promised to receive my items in 5-10 business days. 10 days passed and I received nothing, so I contacted them and they asked me to wait few more days. I waited over a week and nothing! When I contacted them again they told that my order was probably lost and that I need to contact the shipping company. They are absolutely ridiculous, it is their job to deliver orders and not mine! Why should I waste my time on that? So, they took my money and delivered nothing! I hope I'll get something! I will definitely report these clowns for being so unprofessional!

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3:55 am EST

GearBest two items

I've bough four items from GearBest for Christmas. I received only three. My order was separated into two different shipments and one of the shipments never arrived. Gearbest customer service played back and forth game in communication before finally simply saying, "it's not our fault" and refusing to help or refund my money! That experience with missing deliveries was terrible! I will not use this business again.

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3:46 am EST

GearBest terrible experience

I found a longboard on GearBest and decided to buy it because the price was really awesome. I thought it was a great deal. They said it would be here in 7-10 business days. Well, I received nothing yet and the order was placed over a month ago. That board was a present for my brother. I gave up waiting and just bought him another board. So I emailed GearBest and asked them to cancel my order, but they never replied. I will never order anything from them again and I will tell my friends and family about what happened.

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2:16 am EST

GearBest never again!

I ordered a watch from GearBest website and it took them over two months to deliver. When I opened the package I saw that my watch arrived broken. I contacted their customer service and asked for a full refund since the product I received was broken. They offered me a partial refund but I refused. I contacted them again and they finally agreed. So I sent the watch back and paid for the return shipping, but never received my money back. Then I contacted PayPal and opened a dispute. Really terrible company!

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2:07 am EST

GearBest nightmare!

I've ordered several products from Gear Best. Items arrived in reasonable time, one item was ok, but the second one arrived broken. I immediately contacted GearBest customer service and provided some pictures. I wasted about two weeks of my life fighting with them fro my money. In the end they offered me a discount on my next order and refused to give me a refund for the broken item. Absolutely appalling customer service. I will never order anything from this lace again!

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9:42 am EST

GearBest avoid!

Avoid this scam company at all costs! I made an order and I knew things were coming from China. When my order finally arrived things were damaged because of poor the packaging. I immediately contacted GearBest customer service and was told to provide some pictures. I was offered a 50% refund. I refused and demanded a full refund, but there was no response. So I contacted PayPal and opened a dispute. Then gGearbest finally answered and said they would refund me only after I close PayPal complaint. Seriously avoid this place!

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7:12 am EST

GearBest ridiculous company!

I ordered something from GearBest four months ago and received nothing yet! Tracking system showed that my package was shipped long ago, but it was never delivered. I contacted customer service and informed them about missing package. They said that I have to pay $30 if I want them to resend the item. Then I asked for a refund and they said that they can refund me only 50% of the original price to my GearBest wallet. Absolutely ridiculous service!
I don't think I will be buying anything from them again. Very disappointed!

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3:32 am EST

GearBest never received my order

I ordered several items from GearBest over two weeks ago. I received no confirmation emails and no tracking number, so I contacted the company and asked about the status of my order. After two weeks, my order is still processing. I was told that few things that I ordered were out of stock. Then I asked them to cancel my entire order and asked for a refund. They agreed, but since then I heard nothing from them. They ignore all my messages and I have no idea will I ever get my money back. I contacted PayPal and opened a dispute. Avoid GearBest at all costs. They are very dishonest and unprofessional.

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8:33 am EST

GearBest very professional thieves!

I ordered a watch from GearBest back in December. Two months passed and I received nothing yet! After I checked the reviews I feel like I was scammed and robbed. I have no clue where my order is or when it will be delivered. I actually doubt that I'll ever receive something. Of course I tried to contact them, sent tons of messages regarding the status of my order, but no one ever answered! I want to speak to someone from GearBest, I need some explanations! I'm so disappointed and disgusted with this company. Are they even human? They just take peoples money and deliver nothing! They are real criminal, and they are allowed to steal! That is not right!

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GlobalScamAlert
, IT
Nov 02, 2017 12:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a clear scam. Consider that Gearbest is the same criminal Paypal under other name...

P
P
Panos Seretis
, US
Mar 16, 2016 11:46 pm EDT

My story...

any news about this?
Panos Seretis  At :02/16/2016 06:38:26 UTC
any news about this?
Gearbest Customer Support  At :02/16/2016 11:03:19 UTC

Dear Panos,

Thank you for placing your order with GearBest.We wish to apologize for any inconvenience.

We have shipped your order out.

The delivery information
customers: Panos Seretis, shipping address:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Tracking number: BLVS1376360000390058, shipping method: BERAM,
tracking site: http://new.17track.net/en shipping date: [protected]:09:49, estimated time: 10-25 business days,
sku*quantity:1xcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[protected]:15

Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

http://www.17track.net/en/track?nums=

Your parcel was arrived at your country.Hope you can wait for it.

Sometimes the information of logistics wouldn't update so fast unless it is arrive a big transfer station.

The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Thank you for your patience and kind support.

If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.

Best Wishes and have great holidays

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :02/17/2016 09:11:39 UTC
Hello Cecilia

All the info you provided above, was already known to me, from a previous ticket.

I have asked 4 questions:

When will the item arrive to destination?
Why is it taking sooo long?
Can i ask my money back?
Will i receive the actual money or something else (not good...)?

Please answers the questions, because i started to think that i will never receive it... since already 42 days have passed...

Please advise on the above 4 questions
Gearbest Customer Support  At :02/17/2016 11:00:52 UTC

Dear Panos,

I am sorry to hear you haven't received the items yet.

Your pacel was arrived your country on 2016-01-21.Please check.Beacuse your delivery address or customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company will be be affected the delivery time.

We have shipped your order out, so we can't refund it to you now.

[protected]:15

Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

http://www.17track.net/en/track?nums=

In order to resolve it, please kindly confirm the following points:

1) Please reconfirm your delivery address:

The delivery information
customers: Panos Seretis, shipping address: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
2)Please contact your local post office in charge of your area,stating your name and address.In some cases, Post office may require customers to collect parcels over there.Kindly let us know the results.

Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Thank you for your patience collaboration.

Best Wishes to 2016

Cecilia
Gearbest Customer Servive
http://www.gearbest.com/
Panos Seretis  At :02/17/2016 11:24:18 UTC
Sorry Cecilia but your argument "We have shipped your order out, so we can't refund it to you now", is invalid.

Can i be contacted by your legal department, or even better can you give me a contact mail from your legal department. I m considering other option, since i have legal insurance...

Please give me a contact for your legal department.

Thank you for your collaboration and your help giving me your legal department contact number or mail...
Panos Seretis  At :02/18/2016 06:31:15 UTC
Hello Cecilia

Can you please push this issue? I need a contact from your legal department

Regards
Gearbest Customer Support  At :02/18/2016 06:42:02 UTC

Dear Panos,

Thank you very much for placing your order with us.

Sorry for the inconvenience and delay respond.

I mean that your parcel have arrived your country, so we can't refund it to you now.If you haven't received it late, we will find best solution to you, make you satisfied.

I have submitted this issue to our manager, we have connected the logistics agent to track it, due to it is international logistics, so we hope you can wait for it.

)We shipped on date 2016-01-09.Therefore your delivery deadline will expire on Date 2016-03-09.

Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation for waitting so long time.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :02/18/2016 09:30:00 UTC
Hello Cecilia

I agree with you. Better wait a little more. I ll contact you (hopefully not) at 09/03/2016, if the package is not received.

Best regards, Panos
Gearbest Customer Support  At :02/19/2016 06:16:36 UTC

Dear Panos,

Thank you very much for placing your order with us.

So delighted to hear that you will wait for it.

Any problem, please feel free to contact us anytime.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :02/28/2016 10:38:46 UTC
just to leave an update

Iten still NOT received after another 9 days passed.

As agreed we ll talk by 09/03/2016
Gearbest Customer Support  At :02/29/2016 07:38:37 UTC

Dear Panos,

Thank you very much for placing your order with us.

Ok.So delighted to hear that you wait for it until 3/9.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/09/2016 08:11:16 UTC
ok Cecilia...

Item has not arrived after more than 2 months... I believe that it is time for gearbest and you to acknowledge that the package is lost.

I fear that i have lost the money, since i believe that you are trying to avoid paying my money.

As far as i see, i have 2 options here:

Either you resend the order...
OR you refund my money (to the full ammount ofcourse)

Can you advise on how to continue?

BR... Panos
Gearbest Customer Support  At :03/10/2016 02:36:12 UTC

Dear Panos,

Thank you very much for placing your order with us.

Sorry for the inconvenience.If your parcel is really lost, we will resolve it to your soon.

After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.

Learn more about wallet benefits :http://www.gearbest.com/about/gb-wallet.htm

Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew

Here are the best solutions we can offer you in this situation:

1)Refund 50% of product cost back on your Wallet ( Store credit)

According to our policy shipping fees are not refundable.

The product value is $185.19 we can refund $95 on your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).

You can use both your wallet and points to purchase your future products.

The refund can be completed within 1 working day.

2) Reship the order

We can reship the order for you. For this, please kindly send us USD 95 so that we can arrange the shipment. We will send you an invoice by email if you choose this option.

Please kindly let us know your decision.

Once again we apologize for any inconvenience caused.

We appreciate your understanding.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/10/2016 05:55:06 UTC
Typical ###...

I did not lost this order. You did. It is your fault and you ask me to pay more.

As i have said before... i have legal insurance.

Be carefull of what you say, because it may be used for legal reasons.

The question stands:

Will you resend the order without asking me to pay even more?

If the answer is no... Give em a contact with your legal department.

I would like to tell you Cecilia, that you tricked me. You never intented of actually helping me. Al you care is about how to cheat people. You as Cecilia and you as GEARBEST.

From now i want to talk to your legal departement... I m taking you to the european cort of justice...

I AM GONNA GET EITHER THE PHONE EITHER MY STOLEN MONEY BACK.

And ofcourse i dont want your petty gifts... IT is like you are trying to bride me.

Anser the question and get me a contact for your legal departement...
Panos Seretis  At :03/10/2016 06:00:48 UTC
And also stop lying to me

http://gearbest.pissedconsumer.com/thieves-do-not-order-from-this-company-20160106765025.html
Panos Seretis  At :03/10/2016 06:05:08 UTC
I hope Cecilia you understand that i m taking this seriopusly... Please dont try to ### me again... and get me the contact fo your legal departement... You are obligated by law to give it to me...
Gearbest Customer Support  At :03/10/2016 10:53:09 UTC

Dear Panos,

Thank you very much for placing your order with us.

I know your worry and concern, i hope you can received your parcel soon.

Our colleague have submitted your request the logistics agent to check where is your parcel .Due to it is international logistics, they need time to track and check it. We still hope that you can wait for the result.

I suggest you can wait 7-10 days the logistics agent to investigate where is your parcel.We will try our best to help you get parcel soon.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/10/2016 05:02:35 UTC
i m not thankfull at all for placing this order...

You want me to wait another 10 days... Like if i say NO you are going to act faster...

Basically you have said nothing... in your comment.

I dont want you to hope that i ll receive the parcel. I want you to send it to me...

Now get me a contact of your legal department...

IS THAT SO DIFFICULT TO PROVIDE?

CUT the ### please! it is annoying me even more

I WANT TO SPEAK WITH YOUR LEGAL DEPARTMENT

DONT POST ANY MORE ### REPLIES... ENOUGH ALREADY WITH ###S

DID I MAKE MY SELF CLEAR?

LEGAL DEPARTMENT CONTACT..
Gearbest Customer Support  At :03/11/2016 01:18:34 UTC

Dear Panos,

Thank you for your reply.
We sincerely apologize for this delivery issue.

You can call us by [protected].

I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result.

If you don't want to wait for it, we just consider that your parcel was lost on the way.

i have submitted this issue to our manager, our manager agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.

I look forward to hearing from you soon.

Thank you for your collaboration.

Best Wishes for 2016

Cecilia
Gearbest Customer Service
http://www.gearbest.com/
Panos Seretis  At :03/11/2016 06:26:43 UTC
You gave me this number to contact you :[protected]

Can i have the prefix as well?

How do you want me to call you, otherwise?

I m starting to question this number as well
Panos Seretis  At :03/11/2016 06:32:45 UTC
And also Yesterday you told me that it was 95 dollars US. but today it is 100 Dollars US.

###s afters ###s after ###s...

If you insist to that 100 USD (OR 95... please deside...), when there is no other way that going to justice, to the press and to social media...

Bear in mind that aand give the prefix so that i can call your legal department...

GIVE ME THE PREFIX NUMBER
!
Gearbest Customer Support  At :03/11/2016 06:59:36 UTC

Dear Panos,

Thank you very much for placing your order with us.

Ok, you can pay $90 for the replacement.That we can offer the best compensation.

Since you are valuable customer for us we can give you a coupon code MAXY 6% as compensation.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/11/2016 07:53:17 UTC
Give me the prefix number. I want to call you...
Panos Seretis  At :03/11/2016 07:54:53 UTC
Why do you refuse to give me the prefix number?

This is for sure illegal...

Bear in mind that!
Panos Seretis  At :03/11/2016 08:01:36 UTC
Message from you at:
Gearbest Customer Support  At :03/11/2016 01:18:34 UTC

You stated: You can call us by [protected].

NO I CANT BECAUSE THE PREFIX NUMBER IS MISSING!

dO YOU UNDERSTAND WHAT A PREFIX NUMBER IS?

IN ORDER TO CALL FRANCE PRE EXPAMLE YOU NEED TO TYPE +33 AND THEN A 10 DIGIT NUMBER...

GIVE ME THE +XX IN ORDER TO CALL YOU...

THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:03:34 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:03:44 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:03:51 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:03:58 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:04:05 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:04:12 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:04:20 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Panos Seretis  At :03/11/2016 08:04:27 UTC
THE PHONE NUMBER YOU GAVE ME DOES NOT WORK. DO YOU UNDERSTAND?
Gearbest Customer Support  At :03/13/2016 03:42:22 UTC

Dear Panos,

Thank you very much for placing your order with us.

Sorry for the inconvenience.

The nember is [protected], the prefix number is 0086.

As indicate in my previous email.

Due to you have not purchased the insurance fee for it, so we just can offer only compensate you partially.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/15/2016 08:56:10 UTC
Cecilia on the comment fromn 03/11/2016 01:18:34 UTC, you stated:

"I have submitted this issue to shipping agent to check whether it is lost on the way.Due to it is international logistics, we need time to track and check it.We still hope that you can wait 7-10 days for the result."

1. What is the latest status on that?

2. At what stage did you lose the package? Bear in mind that i know that it is in Greece from 21/1/2016. Where and at what stage did the shipping agent lost it?

I posted 2 questions... Please provide 2 answers...
Gearbest Customer Support  At :03/15/2016 10:30:06 UTC

Dear Panos,

I am sorry to hear you haven't received the items yet.

I have submiited yoru issue to the logistics agent, but they are no reply us.So we don't know your parcel was lost where and when, i just can track it with the track number and track sit.

[protected]:15

Your shipment has arrived at the postal operator of the country of destination and will be delivered in the coming days.

http://www.17track.net/en/track?nums=BLVS1376360000390058&fc=0

All information that i know.

I have said that if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation.Please note that it is out of our control.

Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.
Thank you for your patience collaboration.

Best Wishes to 2016

Cecilia
Gearbest Customer Servive
http://www.gearbest.com/
Panos Seretis  At :03/15/2016 11:18:11 UTC
Cecilia

There is a problem here. I have placed an order to GEARBEST and:
1. I have not received the parcel after 2 months and 10 days
2. GEARBEST has no idea where the parcel is.

In your last phrase, you mentionned:
"
if your parcel is lost, you don't want to wait, we will solve it and give your partical compensation"

Lets say that i want to wait more. Lets say that i wait for another 25 years...

1. Will you, after 25 years, give me the full ammount?

2. You mentionned: "Please note that it is out of our control" This means that from the moment you take the money, you have no resposibility?" Sorry but international commerce does not work like that. You are only saying this, just in case i got tired to ask for my stolen money back.

So please answer the question:

Lets say that i want to wait more. Lets say that i wait for another 25 years...

Will you, after 25 years, give me the full ammount?
Panos Seretis  At :03/15/2016 11:18:22 UTC
Lets say that i want to wait more. Lets say that i wait for another 25 years...

1. Will you, after 25 years, give me the full ammount?
Gearbest Customer Support  At :03/16/2016 02:01:33 UTC

Dear Panos,

I am sorry to hear you haven't received the items yet.

We have submiited your issue to logistics agent before, but they have not replied us by now, i am disppoints with them.

We have resposibility for the missing parcel, but we will try our best to solve it.So i have submitted this issue to our manager, we will refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/16/2016 06:27:29 UTC
Forget about me giving you more money. This would be a declaration of stupidity.

So basically you are telling me, that you have no idea where the parcel is.

WHAT KIND OF BUSINESS IS THIS...

Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent
Panos Seretis  At :03/16/2016 06:33:48 UTC
And also asking 100 dollars (previosusly it was 90 dollars... what about consistency!...) to send a parcel is theft... Courrier service does that for 20 dollars...

And i really liked your phrase:
"...We have resposibility for the missing parcel..."

This phrase is the definition on monkey business. Gearbest is responsible BUT I HAVE TO PAY.

Is not this theft?

What does your manager have to say about this?

Nothing?
Gearbest Customer Support  At :03/17/2016 03:06:04 UTC

Dear Panos,

Thank you very much for placing your order with us.

I am sorry for the situation you are facing and I understand your frustration.

As indicate in my previous email.

We did ship the package at the right address and either someone took it or it has been lost locally.

It is not your fault and it is not ours either.

We can agree to refund $100 to your GB wellet, or we resend a replacement, but we kindly ask you cover USD 100 . This fee include the shipping and a part of the product cost.

If you have any further questions, we're always happy to help.

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/

Panos Seretis  At :03/17/2016 06:36:56 UTC
Cecilia you have a problem understanding English.

It is not polite not to answer a customer's question:

Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent?

and for once more, your reply is the definition of monkey business... with great success to the internet community... I payed. you did not deliver... No MATTER WHAT YOU SAY... it is only and only your fault. If you gave that answer face to face you would have been fired...
this only show your lack of interest.

YOu are basically admiting that you are a thieft...

Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent please. I will investigate this... i dont beleive you any more

Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent
Panos Seretis  At :03/17/2016 06:37:14 UTC
Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent
Panos Seretis  At :03/17/2016 06:37:28 UTC
Give me the name of the logistics agent. I want to investigate this my self

Give me the name and a contact of the logistics agent

M
M
Marcianita
, US
Dec 25, 2018 3:01 am EST

Y cómo lo resolviste?

ComplaintsBoard
D
3:53 am EST

GearBest scam company

I purchased an item from GearBest before the Chinese New Year. I contacted customer service and asked about the status of my order, and was told that my item was shipped. I couldn't wait to get it! I waited and waited, but nothing arrived. I could not even track my order, because the tracking number they gave me was invalid. It is now February 18th and still nothing! I am very disappointed. Do yourself a favor and don't order anything from these guys. Total scam company with poor customer service.

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AnneRiya
, BG
Sep 02, 2016 10:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

One of the items I have purchased from GearBest is this phone. Im really happy with it. Thanks to GearBest it came for 3 weeks as written in the site and in perfect condition. My firs order, in which this phone came, was with number W1603242327422571.
In the site I can always find what I need for the perfect price. The iste is easy to use, provides good quality and reasonable prices.
Thanks, Anelia Gancheva,
anji_555@abv.bg

M
M
Melvin Hurley
, US
Feb 21, 2016 4:55 pm EST

Don't ever risk a purchase from this company you will regret it. I did it cost me £100's and what did I get a faulty mobile phone on arrival (Doogee F3Pro that would not take charge, the USB cable just fell out as soon as inserted), a used pair of headphones (Idea USA that had hair on the headphone pads no cable ties for the leads and instruction sheet clearly opened and refolded to make it fit), long delivery delays (they use a courier consolidation company who collect the products until they have a complete shipping container to save money, whilst you pay Gearbest an expedited shipping fee and the tracking information only relates to when it left the Gearbest packing department), expensive customs admin fees (although I paid for expedited delivery of my total order Gearbest sent in in two parts therefor each attracted a £21 admin fee from the UK courier company for their services, yes I got stung twice and Gearbest insisted they were not at fault) in addition to shipping (if you want the product with insurance and tracking you have to pay) and VAT (they ship from China and Hong Kong so you are charged VAT and import duties unless you buy from their European warehouse which has very few products) and when something goes wrong (you complain through their grand sounding "Support Centre" who tell you your can have a replacement if you buy it again! As to your original not fit for purpose product they offer you a credit against a future purchase in my case US $24.00 on a purchase price of £142.00 excluding shipping and insurance and tracking fees!) what happens you are given a $5.00 credit (on a Ulefone that had a broken screen) on an account that you never want to risk buying from again.
An awful company who take no account of UK and EU purchase protection laws, have no idea of what constitutes good and fair customer service and whose staff appear to thrive from giving you frustrating and helpless information that reiterates their apologies and the rest says, to sum up and paraphrase "Tough we are not interested" This will get you infuriated as they make ridiculous requests for photos and videos less than 2MB in obscure formats. As the review says a scam YES in my opinion

ComplaintsBoard
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6:02 am EST

GearBest absolutely appalling service

I purchased a phone from GearBest, but when it arrived it was damaged and there was no charger. I really hate this company! I have told them many times to send me a new phone with the charger, but still nothing! These people don't want to listen. I continue to receive ridiculous offers from them and my issue is completely ignored. They keep offering me a store credit, but I don't need it because I'm never ordering anything from these scammers again! I have enough of this, I'm reporting them to BBB. They refuse to send me a replacement, they don't want to give me my money back. Horrible scam company!

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7:16 am EST

GearBest worst website ever

Unfortunately I cannot say anything good about this company. I ordered headphones and paid extra for the expedited shipping to have them in 7 days. 7 days passed and I received nothing so I contacted GearBest customer service and was told that my headphones were not in stock. It has now been four weeks now and still no contact on the progress of the order. I tried to contact them again, but since it is Chinese New Year, I received no replies. I contacted PayPal and told them about what happened. They promised to help. I really hope I'll get my money back.

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7:44 am EST

GearBest do not waste your money!

GearBest is just another horrible Chinese scam website. I accidentally found this website, saw an item I had wanted and decided to order it. At first I had some problems with my account. I created it, but was unable to log in. Emailed their customer care and received no response. Several days later I went online and saw I had an account access. I finally logged in and made an order. I paid for my item, but did not receive a confirmation email and tracking number. I contacted support and asked what was going on, but heard nothing from them. It was two months ago and I did not receive anything yet. They took my money, wasted my precious time and that's it! Save your money and don't order anything from this horrible company.

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GearBest Customer Reviews Overview

Gearbest is a popular online retailer that offers a wide range of products, including electronics, gadgets, fashion, and home goods. The company has gained a reputation for providing high-quality products at affordable prices, making it a favorite among budget-conscious shoppers.

One of the most significant advantages of shopping at Gearbest is the vast selection of products available. Customers can find everything from smartphones and tablets to clothing and accessories, all in one convenient location. Additionally, the company offers free shipping on many items, making it even more accessible for customers to get what they need.

Another positive aspect of Gearbest is the quality of its products. Many customers have reported that the items they received were of excellent quality and exceeded their expectations. The company also offers a warranty on many of its products, giving customers peace of mind knowing that they are protected in case of any issues.

Customer service is another area where Gearbest excels. The company has a dedicated support team that is available 24/7 to assist customers with any questions or concerns they may have. Many customers have reported that the support team was responsive and helpful, making their shopping experience more enjoyable.

Overall, Gearbest is a reliable and trustworthy online retailer that offers a wide range of products at affordable prices. With its vast selection, quality products, and excellent customer service, it's no wonder why so many customers choose to shop at Gearbest.
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