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Gazelle
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4.2 206 Reviews

Gazelle Complaints Summary

8 Resolved
35 Unresolved
Our verdict: With Gazelle's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gazelle Organizational skills and service

I ordered a iPhone 11 Pro Max in 9/9/22. I had my phone for about 45Days and we were changing providers to Verizon. Verizon refused to provide service because the phone was still locked (- on a no pay list from previous owner). I called Gazelle and they suggested I buy another phone, pay for it and when phone #2 arrives I send the 1st one back. I was leaving town in 5 days and they said they would expedite the shipping and I would receive my new phone on 11/07 as I was leaving early morning on 11/8/22. I paid for the 2nd phone and it arrived on 11/8 so I wasn't home to sign for it. Fed-Ex texted me saying I had 5 days to pick it up before it was shipped back to Gazelle. I spoke to a Fed-Ex Manager who told me if I called back on 11/15/22 they could resend it to me for redelivery. I called twice on 11/15 and Fed-Ex sent phone #2 back to Gazelle. Gazelle said I would have to wait 5-7 days for P2 to be received and processed and I would then be issued a refund and I could purchase a 3rd iPhone. 5 days later I received an email from Gazelle with a shipping label to return the 2nd phone that I never received. At that point I called Visa and put a stop payment on both phones and ordered one from another store. When I finally got my UNlocked phone, Gazelle finally agreed to send a shipping label to return iPhone #1. but I had to mail it that day to get my credit. None of this mess was my fault. Gazelle then told Visa I hadn't sent it back, I got more demands to verify all transactions and provide proof and of the entire history of these transactions and communications. All this took 8 phone calls to Gazelle, detailing the claim to about 6 different people (and 6 phone calls to Fed - Ex that proved useless)

I finally, finally got the last of the money refunded and put back on my Visa Card 1/15/23.

Desired outcome: That managers and administrators at Gazelle know how bad the service is and do something to correct their system. And that customers are warned away from Gazelle until they provide better service.

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12:37 pm EST
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Gazelle Package arrived without phone

On Dec 6, 2022 I received an empty package from Gazelle. There was supposed to be an iPhone 8, worth $100.

I received the package directly from the postman, so this is not an issue with the "porch pirates".

After hours on the phone, waiting to talk to a Gazelle customer service, I was told I had to file a complaint with them.

After doing this, and days waiting a response, I was told I needed to file a police report.

After doing this, I was told on 12/21 I would receive a response. It is 12/23 and I still have not received a response.

All for a product worth $100.

I have never dealt with a online service like this. Normally one would expect to be able to contact customer service easier, that they were more transparent, and that there would not be some much work for a small refund.

Desired outcome: They refunded my money immediately.

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2:00 pm EST
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Gazelle Purchase of IPhones

I sent Gazelle four iPhone 11s based on an offer I received. I never received their offer (I assume it went to Junk mail and was deleted since Gazelle says it was sent).

When I called to inquire I was sent electronic payment for the phones but the amount was almost half of what I was quoted. I was told that this was because my phones were not T-Mobile phones.

I provided documents that show that the phones were purchased from T-Mobile, but Gazelle told me that what I provided wasn't satisfactory and that they could not send me back my phones since they were already resold.

I have been simply trying to receive fair compensation based on the offer I received. I am looking to file a dispute for arbitration to receive fair treatment.

Desired outcome: Fair compensation based on Gazelle's initial offer

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5:22 pm EST
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Gazelle iPhone 11 Pro Sale

After verifying with Gazelle that a replaced iphone screen would not cause a loss of value, I sent my 11 Pro to them with an estimate of $310. I got back a low offer, the only reason being that the phone was locked with xfinity (my mistake). I quickly had the phone unlocked and sent them the proof of this. They insisted on inspecting the phone again and, lo and behold, claimed the screen was scratched and defective and so lowered the offer to $132! It was perfect when I sent it them and they found no damage at all on the first inspection, and there was no problem evident in the pictures they sent. They didn't even say what the problems were in the final inspection. So either they damaged it or are lying about the condition of the phone. Clearly they are grasping at straws to make a lowball offer, hoping that I would accept it. Needless to say, I'm having them return it.

Desired outcome: Buy my phone for the original offer

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8:04 pm EDT

Gazelle iPad gen 4 256 gig.

I received a email on 07/05/2022 that the Ipad was excepted for $640.00 and they would send my money in 3 to 5 days. On 7/15/22, I chanted with an Agent Charles, he said you were having problems with paypal and I would receive a check in 7-10 days. I went on my account and had none of my past transactions or this one. What is going on. SR35459715904.

[protected]@aol.com

Desired outcome: My money would be nice

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11:50 am EDT

Gazelle Sent in 2 perfect Samsung phones, rip off

Gazelle advertised they would pay me $207 a piece for 2 unlocked Samsung Galaxy S10 Lite phones less than 2 years old. Sent them model # and Mei # and received the $207 offer. Got a message that phones were not stated model and had too many scratches. I inspected both before sending and they were in perfect condition. They said both were worthless and 'graciously' offered to scrap them!

Desired outcome: Return my phones

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1:28 pm EDT
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Gazelle iPhone

I had sent in my IPhone 8plus to sell they sent me back an offer said there were scratches on it which there were not because it has a screen protector on it. So they gave the quote I accepted it because of course what can I do. Anyways I still haven’t got paid for the phone. It’s a joke calling customer service no one ever answers your on hold forever. Never a call back tried the chat no one ever comes on to chat. Poor customer service for sure . Good luck

Desired outcome: Still waiting for my refund

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8:03 pm EDT
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Gazelle I sent the wrong iPhone and they never returned it!!

I sold an iPhone XS Max to Gazelle and when they sent the box to me to send my old iPhone XS Max I accidentally placed my new iPhone 12 in the return box and shipped it to them once I realized I sent the wrong phone I tried emailing them and calling them but never did they reply to my email or pick up the phone. They sent me money for the iPhone 12 for $375 far below what a brand new iPhone is worth $900 and they know! Which is why they are a scam. I will be reporting the phone as stolen if they don't send my phone back.

Desired outcome: I want my phone sent back to me ASAP.

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8:27 pm EDT

Gazelle I phone payment and hours on phone

I sent 3 items … one item was fu get 144 for said would give me $3.00 for. Then spent 5 hours over 2 days no answer. Customer service doesn’t exist

Desired outcome: Paid 144 that they promised

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7:12 am EDT
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Gazelle i phone 12

I purchased i phone and spent good money after 4-5 months it suddenly stopped working first I called the carrier many times then I called apple in the end the phone is useless it is reported lost and or stolen by verizon gazelle does nothing

Desired outcome: A REFUND

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9:45 am EST

Gazelle Would not honor original offer

Sent them an iPad in excellent condition after they offered me 122.00.

Got a counteroffer of $65.00 because of numerous scratches on the screen and the screen wouldn’t light up.

After reading other complaints on this site and others, I decided to take the counteroffer knowing I wouldn’t win this dispute.

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5:19 pm EST
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Gazelle iPhone not delivered

Order SHP682390 iPhone 8.64 Michael Dindia [protected] [protected]@yahoo.com.

I ordered a iPhone on 01/26/2022 and paid $26 extra for express delivery.

On 01/28 I saw online at gazelle it would be delivered on that day. I was in my front living room with my front door open riding my stationary bike at 12:15pm when I get gone riding my bike at 12:45pm I went into my bedroom and checked online for an update and it said package delivered. I went outside to check everywhere and nothing was delivered. I called gazelle and they checked and said it was delivered. They emailed my some paperwork to fill out, and I had to get a police report sending back with the paperwork. I also contacted fedex and they never got back with me but I put in a complaint on their phone line. Now it's 2/5/22 and they told me I have to wait till the 10th of Feb, I also emailed back the paperwork and police report to them. I paid $26 extra dollars on top of the $200 I paid for the phone, why can't they do something for me. They can track the phone to see where it is. Why did I pay $26 for this kind of delivery?

Desired outcome: Would like a refund or a phone sent to me

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K
1:23 pm EST

Gazelle Unethical behavior, helpless customer support

This company is a scam artist, they send out stolen/Blacklisted phones and then except you to still pay for it. Unacceptable! One of items were delivered to the wrong house and someone signed for it, and now I'm out of 2 phone and still have to pay them. [censored]! The second item was blacklisted as I found out when I went to go get it activated and put it one my plan! Outrageous! Be Careful with this company, They will scam you out of your money and Will not refund you or help in anyway!

Desired outcome: i want my money back!

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6:38 pm EDT

Gazelle Vet discount + Sale Price = FRAUD

The website allowed for a combination of the sale price for an iphone 11, plus my verified veteran's 10% discount; however, Gazelle twice took 1 day to cancel the order, neglected to email regarding the cancellation, and listed the transaction as FRAUD. Their advertised veteran discount is a sham in practice because they will reject your order. The result is a false goodwill to the public regarding veteran support when in fact the company provides sub-par order support.

The time sensitive aspect of the sale and the lack of timely order support led to a case where, rather than a cost savings for veterans, the inventory was sold and remaining offers were lower quality and/or higher costs.

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1:36 pm EST

Gazelle denied payment for good condition imac

Unfortunately, I trusted Gazelle and sent them my iMac, which was in great condition and they promised to pay $135.00. Of course, once they got it they said that it had a defective graphics board. This is just a bold face lie. So they said that they would take the machine to recycle it or send it back. Of course, I don't want the hassle of taking it back.

I see know that this is their business strategy. Take the computer, say it is defective, then offer nothing for it knowing that it is not having it returned. Of course, this is simple fraud, but they are getting away with it as it is part of their business model. I fell for it.

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Franco417
Staten Island, New York, US
Jan 12, 2022 4:04 pm EST
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I sent them an iPad Air 2 - in excellent condition. Always had a case. They now offered half their original estimate. This is the last time I use them. It is a scam. I could have gotten much more from Apple - but didn’t want the hassle of asking for it back. Terrible.

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6:03 am EDT

Gazelle Useless customer service

I am silly. Because I always give shots to people and companies I try to trust.
This one is not exclusion.
I bought an iPhone 7 and it arrived being inactivated. I thought that maybe it was a mistake from their side and shipped it back at my expense (and warned them before). They sent the same phone with the same problem. I returned it again.
Don't know what I was thinking. Maybe I had time for doing it, maybe something else. But the problems had repeated again.
Of course, I will not ship it for the fourth time. I just don't know what to do and where and who can activate my iPhone for free (the company promised to do it). Terrible situation and horrible treatment. Inattentive and unprofessional people.

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5:12 am EDT

Gazelle waste of time

Same problem like many other people have.
I purchased a phone from them and picked the express delivery, which meant 2-3 days. I received my order only 8 days later. But the saddest part is that my phone was a little damaged. I could probably spend money on fixing it at the repair center, but why would I?
I was advised to send the phone to them and promised to refund. I did what they wanted and paid for the shipping as well. But it's been 2 weeks and still I am waiting.
Don't order from them, if you don't want to be out of money.

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7:29 pm EST
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Gazelle Gazelle check bounced and I had to pay a $12 bank charge fee

I sent my phone into Gazelle and received a check for $80.00. A week later my bank notifies me that the check bounced (insufficient funds) and I was charged a $12.00 bank charge fee. Gazelle has yet to contact me regarding this issue. They should know that they did not fund the check and that a customer was shafted. I recently email customer support - when I tried to call never got through.

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4:03 am EDT

Gazelle Scammers!!

I wanted to sell them my iPhone 5 and they said that they'll give me $250 for it since it was brand new and never used.
So it seemed like a great deal and I sent them my phone.
Later they contacted me and said that they'll give me only $50 because my iPhone was damaged. When I sent it there were no damages and I've sent it with the most trusted and save delivery service!
I told them that I don't need the money and asked them to return my iPhone and they just stopped replying! They still have my phone and they never even paid me!
Scammers! Don't deal with Gazelle!

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1:36 am EDT

Gazelle Don't send them anything!

I wanted to sell my iPad and found www.gazelle.com and it seemed like a great deal. So I sent them my iPad and it was in perfect condition, I used it only for few months and it was kept in a good case. When they received it they said that I'll be getting $100 for my device and I was really happy. Few days later another message came and they said that there were scratches on the screen and dropped the price to $10! There were absolutely no signs of wear and definitely no scratches, like I said it was almost brand new! Ridiculous people!

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Gazelle Customer Reviews Overview

Gazelle is an e-commerce platform that specializes in buying and selling pre-owned consumer electronics. It offers a straightforward process for individuals to sell their used smartphones, tablets, and other devices. Customers can also purchase certified pre-owned gadgets through the website. Gazelle emphasizes the ease of transaction and provides options for consumers to find value in the secondary electronics market. The service caters to those looking to upgrade their tech responsibly or seeking affordable, pre-owned devices.

Gazelle In-depth Review

In summary: Gazelle is a popular online marketplace that specializes in buying and selling pre-owned electronics. With a user-friendly website and a straightforward trade-in process, Gazelle offers a range of products and services that cater to customers looking to purchase affordable devices or sell their used electronics. While the product quality is generally reliable, the pricing offers value for money, especially for budget-conscious consumers. Gazelle's commitment to environmental sustainability is commendable, and customer service is responsive, though experiences may vary. The company's security policies ensure customer data is protected, making it a trustworthy platform for transactions.

Overview of Gazelle: Gazelle.com is a well-established platform that provides consumers with an easy way to buy certified pre-owned electronics or sell their own devices. The company has built a reputation for offering a hassle-free experience for those looking to trade in their gadgets for cash or find affordable, refurbished electronics.

Website Usability and Design: The Gazelle website boasts a clean, intuitive design that makes navigation simple for users. The process of finding products or accessing services is streamlined, with clear categories and search functions. The site's responsive design ensures a seamless experience across various devices and screen sizes.

Range of Products and Services: Gazelle offers a variety of pre-owned electronics, including smartphones, tablets, and laptops from major brands. The services include a buyback program where customers can sell their used devices directly to Gazelle in exchange for cash.

Quality of Products: The products sold on Gazelle are pre-owned but undergo a thorough inspection and certification process to ensure they meet quality standards. Devices are graded based on their condition, providing transparency for buyers.

Pricing and Value for Money: Gazelle's pricing is competitive, offering a cost-effective alternative to buying new electronics. Customers can find good deals on devices that, while used, are certified to be in good working condition.

Buyback and Trade-In Process: The trade-in process at Gazelle is straightforward. Sellers can get an estimate for their device online, ship it to Gazelle for free, and receive payment promptly once their item is accepted.

Payment Options and Incentives: Gazelle provides various payment options for purchases, including major credit cards and PayPal. For those selling devices, payment can be received via check, Amazon gift card, or PayPal, offering flexibility and convenience.

Customer Service Experience: Gazelle's customer service is accessible through multiple channels, including phone and email. While most users report positive interactions, as with any service, experiences can vary.

Shipping and Delivery Efficiency: Gazelle offers free shipping for both buyers and sellers, with reasonable delivery times for purchased items. The company also provides packaging for sellers to ship their devices safely.

Environmental Responsibility and Sustainability: Gazelle promotes environmental sustainability by extending the life of electronics, thereby reducing e-waste. Their business model encourages the recycling and reuse of devices, aligning with eco-friendly practices.

User Reviews and Testimonials: User reviews of Gazelle are generally positive, with customers appreciating the ease of use and reliable service. Testimonials often highlight satisfactory experiences with both buying and selling on the platform.

Return Policy and Guarantees: Gazelle offers a 30-day return policy on all purchases, providing customers with peace of mind. The company also provides a guarantee of the device's condition as described at the time of sale.

Loyalty Programs and Discounts: While Gazelle does not have a formal loyalty program, they occasionally offer discounts and promotions to repeat customers or through their newsletter.

Security and Privacy Policies: Gazelle takes customer security and privacy seriously, with robust policies in place to protect personal and payment information. Their commitment to data security is evident in their transparent privacy policy.

Comparison with Competitors: Compared to other electronics trade-in and resale services, Gazelle stands out for its user-friendly platform and consistent quality of products. However, prices offered for buyback may be lower than some competitors, which is a trade-off for the convenience and reliability of the service.

Pros and Cons: Pros of using Gazelle include the ease of the trade-in process, the quality of certified pre-owned devices, and the company's environmental commitment. Cons may include potentially lower buyback offers compared to some competitors and a limited selection of products due to the nature of pre-owned inventory.

Final Verdict and Recommendations: Gazelle is a solid choice for consumers looking to buy affordable, certified pre-owned electronics or sell their devices with minimal hassle. We recommend Gazelle for those who prioritize convenience, environmental responsibility, and a trustworthy buying experience. As with any service, we advise customers to compare trade-in values and read reviews to ensure they are getting the best deal for their needs.

How to file a complaint about Gazelle?

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1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gazelle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Gazelle. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint with Gazelle on ComplaintsBoard.com.

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Contact Gazelle customer service

Phone number

+1 (800) 429-3553

Website

www.gazelle.com

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