Gasoline / Overcharge
On Saturday May 16th I went to a BP station in Plainfield, Il. I spent $13 on gas and was charged $113. The store charged that $100 to "cover the $13 spent." I realized this when I went to use my debit to buy groceries to feed my family and my card was declined.
I spent the next few frantic hours on the phone with my bank tracking down the cause of the problem. My bank informed that in addition to the $13 I'd spend, that the gas station had charged $100 to my account. I called the BP and spoke with a young man named Duane. I explained my situation and the man on the other end of the phone who identified himself as your assistant manager LAUGHED at me saying, "this happens all the time"
He claimed that although his cashier was the one who handled the transaction, because they had hit CREDIT, instead of DEBIT, there would be $100 held from my account till the $13 I had actually spend went through.
He said it took "about 5 business days" till my money was credited back to my account. I told Duane that answer was unacceptable. The $13 charge had already cleared from my bank and I needed excess to MY money. I also asked HOW he could legally do this when there was no sign posted warning of this and no one there mentioned holding onto an extra $100 so that I could buy $13 in gas. Duane was rude and short and offered no help whatsoever. He told me that HIS manager would be in the next day and HUNG UP ON ME. I cannot believe your corporation condones this ridiculous business practice, and I can only hope you are unaware of the unprofessional and truly horrible behavior of the people you have employed there.
Not only will I NEVER again go to a BP Amoco station but I'll be telling this story to every person I come in contact with. A good friend of mine works for a local paper and given our tough economic times, says she might see fit to publish a small article about the awful service of this establishment and the effect it's having on my family's financial situation. I understand there is little you can do at this point to credit my money, I'll be taking that up with my bank's fraudulent claims department, but after working for years in customer service field I hope you put some effort into training your staff. The behavior of the this Duane individual is a lawsuit waiting to happen and honestly it's wonderful for your competitors.