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Gamefly / False advertising. Terrible customer service

1 MO, United States Review updated:
Contact information:

I purchased the Batman Arkham Asylum download for the pc. There download manager is terrible there was a lost connection about every 5 minutes and then it had to be restarted manually. It took 4 days to download the game. I wrote them a message asking for a refund and I told them that I haven't finished downloading it, I haven't activated it, and I haven't played it yet. It took them several days to respond and when they did they refused to offer a refund. They should explain in there advertisments that downloads don't download properly. If I had known this then I would have purchased the game from somewhere else. Terrible customer service.

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Comments

  • Cm
      9th of Feb, 2012
    0 Votes

    I meant to write Batman Akham City not Batman Arkham Asylum

  • Ga
      9th of Feb, 2012
    0 Votes

    Hello,

    We apologize for your experience. In order for us to further assist you in resolving this matter, please send an email to us at [protected]@gamefly.com. Please be sure to include the email address linked to your GameFly account. In the meantime, many answers can be found here: http://digitalsupport.gamefly.com/

    We look forward to assisting you,

    The GameFly Team

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