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Foto Connection / Scam and lies

1 1421 Sheepshead Bay Rd, Ste 220Brooklyn, NY, United States Review updated:
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I was searching online to find a good deal on the Canon EOS XT Digital SLR Camera. I came across this website www.fotoconnection.com and reviewed their site as being a good way to go. I purchased the product online with no problems. Within 24 hours a representative called me to confirm the order telling me that there had been many recent fraud purchases online, which the reason for his call. He continued to try to sell me more products to buy, used very high pressuring sales tactics and would rebuttle everything I said until I confirmed the order. He had told me that the OEM battery that came with the camera only lasted 15 minutes and that I should purchase the high power battery. He also tried to sell me a speedy charger along with another 5 hr battery. Negotiations went back and forth finally getting down to 525.00 which also included an insurance fee that was not disclosed as purchase. He told me that this is mandatory by law, which is also a lie. After my conversation with him, I called up Canon and told them everything he told me. The batter that comes with the unit is a standard, only one kind lithium battery. The battery last for over 600 shots and is not classified as only lasting 15 minutes. They also told me that the battery charger takes 90 minutes to charge and that there is no other charger that will do it any faster.

I was completely lied to and mislead by the sales associate. He was inconsiderate, did not listen to me, had a rebuttle for everything I said, giving me no choice but to continue with the purchase. I had told him over 3 times that I wanted to cancel the order, but he came back with more rebuttle and told me that I had to sign an aggrement by email, which unforunetely I did, not knowing what I was getting into.

I called back after speaking with Canon to cancel the order and I got transfered to the same exact person that I had talked to before. He told me that it was too late to cancel, that I would have to return the product and get charged a 15% restocking fee. He also told me that state law is 30%, so he was breaking the law and giving me a deal on the restocking fee, which was as well a lie.

I came back and checked the BBB website, which I should have done to begin with, and found out the record of this company. I am glad you folks are here because there are so many people that get ripped off by companies like this.

One more thing to mention is that they dont disclose that their USA product comes from overseas. They label it on their website as 350D which simply is the name they give it over in Europe.

This company is by far the worst company I have ever come across. I will be sure to relay this to every individual I come across along with displaying their record to everyone I can online. Companies like this in America should not exist and should be regulated or even shut down for committing such practices.

Va
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Comments

  • Su
      28th of Nov, 2008
    0 Votes

    Buyer beware! When you're looking for a good deal on cameras (or anything, for that matter!), thoroughly thoroughly research the company using this site and Better Business Bureau! I thought I'd done my homework, but I was in a hurry and not thorough. Fotoconnection.com has a few good reviews on a variety of sites, but dig deeper and you'll find the exact situation as described by Oliver--I experienced the same! I immediately called my credit card company and put my purchase in dispute. Never have I ordered anything and been called and emailed several times to call them back to "confirm" my order due to a lot of online fraud. I called back and instead of customer service I got George the salesman, who gave me a load of malarkey (which I'm ashamed to say I fell for); he then told me I'd have to confirm the order by replying to an e-mail (I fell for that, too). I had a very uneasy feeling, so I mentioned this to a friend and he was horrified! Moral of the story, caveat emptor--let the buyer beware. Especially in these tough times!

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