The most ridiculous and awful company I have ever dealt with. They do all their own prep and repairs and charge however much they want to do them (I'd compare the level of ridiculous to being unknowingly charged $57.00 for a Big Mac when you weren't hungry). They don't ask, they just do, then they take the money from your escrow or rental income. If you question it, they get rude. The owner spends most of his days out of the office overseeing his 'repair' racket, so the office is left manned by his wife and another half wit that they employ. They make it clear that they don't like to be disturbed. Phone calls go unawnsered or unreturned and emails are just ignored. If you do persist enough to reach them, they'll tell you to wait for your monthly statement, as if you really want to wait another 2 weeks or so for them to get around to mailing something that sort of kind of details (they don't bother to do detailed invoices and won't supply one upon request) how they spent $750 of your money without asking. They take on an attitude like they are doing you a favor by providing you a service and that they will do as they please with your property and your money, and that you should just shut up and go with it. We are military (as I imagine a lot of their 'customers' are), and we feel they very much took advantage of the fact that we'd been moved by the Army across the country... so that they could do as they please and it was that much harder for us to address it, so they could be in control. In my opinion, they are no better then the pawn shops and cash advance shops that litter military towns trying to take advantage of service members... they're just better at initially hiding it. Don't buy their whole 'family run, quality business' front. Mr. Folkerson himself will tell you about how they lose 90% of their clients because of repair costs, and that he attributes this to using 'quality' parts and labor that people are just too cheap to appreciate. He'll say "I always replace a $2 part with a $3 part, I see no sense in replacing a part with another one I know isn't quality". Don't buy it. It's not about a $3 part replacing a $2 part... it's not about quality... it's about charging you $750 for ridiculous and unnecassary things done to an only 2 year old home, without asking you, then being rude and indignant about it.
P.S. Beware Mr. Folkerson's doorstop fetish! Especially with what he charges! Check out the 'confessions' section of their website... weird stuff.
P.S.S. When we terminated our contract, they tried to evict our tenant to get back at us. :) What a company!