SUBMIT A COMPLAINT

FlySafair / Safair Operations / late check in due, to delay on roads

Name: Elaine M Govender
Flight: FA 311 Lanseria to CPT

Booking Ref: HKTGBY

Date: Monday 23 July 2018

Flight time: 8:50am
Email: [protected]@gmail.com
Cell: [protected]

There was a huge delay on the main road leading to Lanseria due to construction works. We left our home in Randburg at 6am, without traffic or delays takes us 20min, but we left very early to avoid any issues on the road. The construction delay made us sit in traffic for 2hours. We got the airport at 8:08am. When Elaine got to check-in they refused her access saying check-in had closed. This was a an issue affecting about 10 other passengers. They did not make an exception to open check-in, which they could nor did they offer the passengers a free seat on the next plane. This left the passengers in a state of panick as most had meetings to attend. And one passenger started crying as she did not have money to pay for another flight. There was an hour to go and seeing that Lanseria is a very small airport an exception could have been made. Elaine paid an extra cost for the next flight at 5pm.

We ask that she be refunded that cost or be give a free ticket that can used on another flight for the next year.

We are very disappointed and shocked at the unsympathetic behaviour shown to the passengers.

We look forward to your reply
Elaine Govender

Eg
Jul 25, 2018

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