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1 GA, United States Review updated:

I, too, thought I would have a chance to decide whether the answer to my Auto AC question was viable, and thus worthy of payment. I was charged without ever having access to a solution for the problem. Upon my first contact, they said that an "expert" (LOL) had responded within three minutes, though I never received an email telling me so. When I logged back into their website, no such answer existed for my question. They assured me that a refund was issued, because I wasn't "happy with the answer, " and that it was issued in "good faith." A month later, I still have not seen the refund credited to my account. Subsequent emails still allege that a refund was issued, and the most recent email requested that I "verify with my financial institution, to see that a refund was issued." Like most people, I don't have to wait for a monthly statement to see such a credit to my account. With instant access to it, I can see that I have never received a refund for the "Help" that they gave me. Still fighting this one!

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  • Fi
      1st of Dec, 2010

    We are always willing to assist you. Please contact premium.[protected] so that we can look into the matter and resolve it.
    With the information presented in the above complaint we were unable to locate the customer. Please provide your registered e-mail address or nick name.

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