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Fiat - I.C. Auto - Roodepoort Branch / Terrible service & safety issues!

1 South Africa Review updated:

I bought a brand new Fian Strada 1.6 bakkie 6 months ago. The safety / pre-check was obviously not done properly, as I discovered that first day I had the car the passenger seat safety belt does not work, I will now have now taken the car back to have it fixed 3 times, and it's still not working, I had to have the battery replaced yesterday, as the one cell is dead, the car is still under warranty, and my husband had to fight with them for over 2 hours to replace it for no charge, and as he got home he saw the seatbelt is still not working. I did not even have to dig deep to find many other unhappy fiat clients, I am extremely happy with the car, but due to the client relationship and treatment, I can strongly advise everyone NOT to get involved with any Fiat dealership in South Africa. Obviously, the seatbelt issue is a safety issue. What poor service. I am utterly disappointed and will never buy another Fiat in South Africa again.

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Comments

  • Cl
      20th of Nov, 2008
    0 Votes

    I would just like to inform your company of how dissatisfied I am . Earlier in the year I bought a rear wiper arm
    For a Fiat Palio 2004 model, vin no : AFZ178F2601529438, This part was supplied incorrect at least 3 times
    After which I decided to cancel the order, of which I waited just so long for a credit to be passed, with the lady in
    Accounts(Ragner) having a bit of an attitude when you phone to enquire when the credit will be passed.
    Today, 20 November 2008, I purchased a Windscreen Top Rubber (Rubber Weath) part no : 46402385
    For a fiat Palio EL, 4door, 2004 model, vin no: AFZ178F2601529438 & guess what after paying & the driver had left
    when we opened the box it Was empty, I cant believe it that I have such problems when ever I deal with SCHUS R300.
    Bellville, Tel : 021-903 05 00



    Kind Regards
    Claudette Marcus

  • Li
      30th of Apr, 2010
    0 Votes

    I BOUGHT A BRAND NEW FIAT ACTIVE 2009 MODEL, I TOOK HER FOR HER FIRST SERVICE AND WAS TOLD THAT THE CAR HAD NO SERVICE PLAN, WHICH IS A LOT OF B&*^l s&*$, MY HUSBAND WOULD NOT HAVE BOUGHT THE CAR AT ALL, WE WERE MADE SO MANY PROMISES BY THE SALES LADY, BUT WHEN PUSH COMES TO SHOVE THE DISPUTE EVERYTHING, I AM NOT LEAVING THIS MATTER, I WILL TAKE IT UP WITH FIAT HEAD OFFICE IF I HAVE TO, THE STAFF THERE ARE INCOMPETANT

    CLOSE THAT BRANCH, IT IS A PITY THAT KEMPTON PARK IS NO LONGER A FIAT AGENT THOSE PEOPLE WERE EXCELLANT

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