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1.7 58 Reviews

Fiat Auto Complaints Summary

10 Resolved
48 Unresolved
Our verdict: With Fiat Auto's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fiat Auto reviews & complaints 58

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7:59 am EDT

Fiat Auto 2018 ram 3500, 6.7 diesel slt 4x4

I purchased a new 2018 ram 3500 and it consumes diesel exhaust fluid (def) at an alarming rate (123.11 mpg). I have had my truck into the dealership 5 times and nothing is being done to repair the issue. People with identical trucks (engine/transmission/gear reduction ratio) are getting 5 times more mileage than my truck.

I have been waiting for nearly 1.5 months for them to figure out what is going on and yesterday, my truck went into limp mode for the def system.

Customer service will not let me talk to my case manager and refuse to allow me to talk to a supervisor. Two weeks ago, I called and left a message and no returned call. I wasted 5 hours of my day yesterday and they promised me a call back yesterday [protected]) and never got the call. I called again today and they are refusing to let me talk to the case manager or a supervisor.

It is now a safety issue and nobody cares

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Update by Todd A.
Oct 11, 2018 9:06 am EDT

Vehicle has now gone into LIMP MODE (5 MPH) and nobody can help until 10-29-18 (nearly 3 weeks).

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2:46 am EDT
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Fiat Auto panda 4by4

My car is at the Marchi Fiat dealer mechanic (in Bastia Umbra) for more than one week. They tell me they have to send the part that needs to be replaced and a new one is sent to them. they keep telling me the part has not arrived.
Is there a strike or something that they cannot get a part to fix my car. I am paying for a rental and I keep having to extend it because they cannot get a part.
This is very frustrating and I hope you can expedite a solution for this problem/
Thank you
Antoinette Levine

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8:11 pm EDT
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Fiat Auto management of fiat punto and costs associated with repairs.

Hello - I have previously submitted an online form to the Australian office- I have received one phone call from ? Jason who was stoic and unhelpful in his assistance that the complaints department could not assist other than talking to the dealer to contact me.

Vehicle details
13/Fiat/Fiat Punto 1.4 Pop Auto
CHASSIS no ZFA19900000993752
Engine Number - 0479357
Register to Rosalie Rowan

I have a number of complaints starting with
1)The fact that there is no disclaimer on the Australian website that precludes follow up or action that relates to vehicles that are out of warranty. I am and was clear in my knowledge that my vehicle is out of warranty. Although I was told that this independently reviewed per individual case. I don't believe the complaint has been considered in any way.
2) Your marketing of a Punto - safe to use does not reflect my experience which is recorded below.
3) I note you have had previous ACCC involvement which assigned the company with a directive on complaints handling in 2015.
4) I did not receive any formal acknowledgment just a phone call, or an e-mail post this communication.
5) My communication with the complaints department in Australia - was only that I would need to go back to the dealer for the care to be diagnosed which I had already provided him with and that it would cost me close to $ 6, 000 Australian dollars to correct.
5) The vehicle has travelled 61, 000 Km and it is unreasonable to expect that the transmission would fail on three occasions twice after diagnosis and expence incurred at diagnosis.
6) The dealer states this is the only way that they can rectify. There are no other options
7) The vehicle on resale on the web is valued a $5, 000 dollars and the repair is valued at a replacement part of $6, 000 and will only be warrantied for one year - how can that be justified.
8)How many of your Punto pop suffer from this issue and what are you going to do about it.
9) I would like to know what Fiat will do about this and I have provided the details that were sent to Fiat Australia below
10) The vehicle stuck in neutral resides at my home address currently and does not go- it is not as displayed on your website .

Compliant Details :
On three occasions the vehicle transmission has placed me in a compromising safety position :
1) Travelling at 80 km ( on a double laned road at peak hour) when the vehicle transmission went from 5th to neutral and would not move. I was able to pull over and turn the vehicle off and this reengaged the auto. This was then taken to Wanneroo fiat where the vehicle was purchased. I will if able attach the documentation regarding the outcome of that service - 5.7.2018
2) On the second occasion the vehicle was slowed to turn left up an incline /hill and it did not gear down and went into neutral and stayed that way on this hill with traffic turning into the road behind me . After turning the vehicle off and on and trying to adjust the gearing ( 20 minutes ) the auto reset into 1st and I was able to turn around and go home. The vehicle was then taken back to Wanneroo fiat and the report being attached reflects the only option should this occur again being - replacement of the clutch at a cost of $5, 990 - the date on the report is invalid as it has not occurred as yet . The date was the 27.7.2018 - not as reported 27.8.2018
3) On the 22.8.2018 at peak hour I slowed the vehicle to stop at the traffic light 30 kms from home and just before entering the freeway and it again stuck in 5th then went to neutral and was not able to be adjusted - so I was stuck in traffic and was towed home . Only by the assistance of a passing man was he able to push me off the main road to a side road where I again sat for another hour. My road side assist tow arrived to assist.
4) The vehicle purchased new in 2013 has done 61, 887 Km - and is outside the warranty period that was provided. All services conducted - which you can access from the dealer
5) It is unacceptable that a vehicle that only a small amount of KM should place me repeatedly post investigation by the dealer in a place of risk . I would like an investigation and a response . Please provide options - I am currently without a safe vehicle to transport me .
) I would also enquire whether this is a known or common issue and staff knowledge about repair.
7) Items on the service sheets that talk about low hydraulic fluid - should have been monitored/ investiageted at service- why did this not occur.
8) Safety is paramount to all drivers on the roads. This was not afforded to me post services . This has all occurred in a short period of time .

I look forward to a satisfactory resolution - whereby the vehicle is repaired and safe to use.

The cost of the replacement part is unacceptable.

I require a formal acknowledgment and response from Fiat international. Your website boasts a customer care services centre with multilingual staff . Your follow up is requested.

My Contact details
[protected]@regis.com.au
Mobile [protected]

Please formally respond and investigate

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2:13 pm EDT

Fiat Auto call center/rental department

On Saturday, August 11, 2018, I opened a case (Case # [protected] - Case Manager: Amanda) with FCA in an attempt to obtain a rental car while my 2019 Jeep Cherokee was dropped off for service. While the service wasn't scheduled, it was immediately necessary as the truck wasn't safely drivable due to a warning light indicating the electronic throttle control needed service. I did not feel comfortable using the vehicle; whether I was the sole occcupant or having my wife or two children in the truck. My wife and I both have full time jobs and our children go to daycare. For the last five (5) I have been without transportation, relying on colleagues and Uber, to get to and from work. The fact that I didn't hear from Amanda until Tuesday, August 14th at 4:53pm, is unacceptable. I quickly learned that your call center is set up in such a way that it is impossible to obtain your case managers name and contact information upon request. Phone calls on Monday and Tuesday, where I spoke with call takers Alexander and Paris, respectively, were useless. Each party advised that not only could they not provide me with a phone number for Amanda, but they also refused to let me speak with a supervisor. Then, when speaking with Amanda, she was short and dismissive. Only providing an option of me renting a car out of pocket and then submitting a bill to her for POSSIBLE reimbursement. How do you expect a customer to successfully submit a bill for reimbursement when placing a simple phone call isn't possible? I've placed two (2) calls to Amanda today checking on the status of my claim. Both calls went straight to voicemail and, surprise, Amanda hasn't called me back yet. As I said to Amanda, I'm not asking for anything unreasonable. I don't need a large SUV rental for an entire month. I'm asking to establish a rental car, the smallest car that's offered, for an initial 2 days until my car is inspected by the dealership. I'm just asking for something to alleviate the burden of asking friends and taxis to get me to work so I can pay my bills. This has been the single most disappointing customer service experience I've ever had. If this is how your business model was intentionally structured then shame on you. This has left the most sour taste with regards to every vehicle brand you represent. I have no faith in any future dealings with your company or any of the vehicles under your umbrella. I have told, and will continue to tell everyone I speak with about how incredibly negative of an experience I am having.

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8:39 am EDT

Fiat Auto engine failure

My Fiat 500 that has less than 50k miles now has either a bad engine that needs replacing or needs the herrings replaced. To determine which will cost over $500 according to the dealer, Ron Tonkin in Portland, OR. It appears this car is only good for scrap metal at this point. No value as a trade in. This car has been a constant headache with minor breakage to this point. AM radio quit working, center arm rest came apart, boot at the base of the shift stick came undone...and now a major issue. I would tell anyone thinking of a cute Fiat to run the other direction!

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3:24 pm EDT

Fiat Auto navigation maps

I purchased my new Fiat 500x on new year's day 2017. Since then I have complained that locations and mapping are incorrect. Locations that were there for 8+ years were wrong or a mile off. I also just took a drive up North and went through Atlanta and wow the maps were so incorrect I had to use my phone and not rely on my 7 month old navigation system in my new car. I seem to have found a competent service department and they told me that my maps are up to date for (2013). What? yes, 2013 is the last time Navteq released a set of maps to the public. So this means every vehicle since 2013 still has the same maps as a 2017 vehicle.
I complained to Chrysler / Fiat and they responded - see below
" I can definitely understand why you wanted to bring attention to this! I have documented your concerns in our system however, we do rely on
Navteq to provide updates for our navigation systems. There is a map
reporting program that would allow you to provide feedback on areas that
need attention. If you would like to take advantage of this feature, you
can do so at mapreporter.navteq.com."
So I spend thousands on a vehicle with navigation to find out the navigation is very outdated with no update on the horizon. I am also told to update the maps for Navteq that never releases updates? Chrysler / Fiat should provide up to date maps for customers for free. They should also change map providers if we depend on them to provide us with up to date mapping. This is absolutely ridiculous and a waste of money for a consumer.

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9:49 pm EDT
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Fiat Auto unfair and deceptive business practices

Any person who may be planning on ordering a vehicle from Fiat Chrysler Automobiles (FCA), should understand the unfair and deceptive business practices FCA uses when they delivered my vehicle without the correctly ordered and paid for options.

Instead of offering to rebuild and replace this vehicle with this option, or offer to refund the money that I had now paid in full for this vehicle, Fiat Chrysler has for the last 3 years done nothing to remedy this, and only continued to change their determinations when I have continued to provide then with additional facts and evidence showing these determinations to be invalid and unfair.

I then presented these facts and evidence to my US Senator and the Federal Trade Commission, who requested a response over this from Fiat Chrysler. FCA then again changed their story and determination of why they delivered this vehicle without the options listed on the purchase agreement in this official response.

I was again able to provide the facts, evidence and Exhibits which prove that Fiat Chrysler Automobiles has now given false and deceptive information, in this official response, to this US Senator and the Federal Trade Commission. The FTC stated that they have added this to their records, and indicated that they could possibly act against Fiat Chrysler Automobiles in the future, but declined to take any action over these unfair and deceptive practices at this time.

I have now sent these facts, evidence and Exhibit’s proving that Fiat Chrysler has given false information to a member of Congress and the federal department of the FTC to the ranking member of the Oversite & Government Reform Committee Congressman Elijah Cummings, who’s office has informed me that this was forwarded to all other Committee members. The Committee can now use it's authority to take action against Fiat Chrysler having presented this false information to requests from Federal agencies and members of Congress.

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2:54 am EDT

Fiat Auto gear

01.06.2016 I have a car from fiat. It is fiat punto 2011 automatic gear. It is only 60.000 kilometers and its gear doesnt work. I only used this car in city and never used it bad. It is only five years old car. When I went to original fiat car service in Turkey, it gave me 3000 dollars bill and said they sould change aoutomatic gear box robotic. Which kind of brand is this, car price is already 9000 dollars and it gave me 3000 dollars fixing price.I am really shocked. Every brand gives 100.000 kms guarantee but fiat doesnt give. I am really disaapointed and never advise andybody fiat brand from this time and on. I am really angry about this issue and I will apply court for this problem. This problem is chronical problem of fiat punto automatic gear I read it everywhere in turkish fiat forum sites. If you cant do automatic gear dont do it.

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7:24 pm EST
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Fiat Auto service - glendale

I took my car to Glendale for its first oil change and found out soon after because of a scraping sound while driving that the belly pan was never replaced, the oil was over filled and a plastic guard was left unattached. I contacted them and three weeks later I can not get any response to the replacement of the parts. No contact after calling three time and leaving messages I have gotten nothing but excuses and not response.

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5:15 pm EDT
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Fiat Auto authorised service center burns my car

dear sir,
i am an owner of a fiat uno in cairo egypt, i am contacting you with sorrow and sadness for my car, ur authorised dealer in cairo: Alaksa burnt my car!
sir i am begging you to read what happened and help me, i am a 27 year old female, vascular surgeon in cairo umiversity hospitals i have had my fiat uno fire 2006 since its production date i am her first owner and i adore my car, it is excellent and durable and i enjoy it very much, i maintain it well and care for it and it has only ran 80 000 Kms since i baught it.
it started heating this summer so i immediatly took her to be examined and they told me it needed a new radiater so i went to ALaksa to install a new one.

they took in the car and 2 hours latter they said the radiater cant be installed due to technical problems and gave me my car to go home saying i must come another day to get the suitable or compatable radiater..

in the desert road outside Alaksa with my 6 month old baby and my 60 year old mum the car over heates and suddenly stops! i get out to open my motor end to find the radiater LEFT OPEN! and a dirty cloth left to burn in my car! i nearly choked with my son and mum in the car...

i called then for help they said so what stay in the desert until it cooles down then go find WATER! they left us for 2 hours until my son had a sunstroke! until a taxi came along and took us...
my husband then went to borrow a car and took the engineer to go see the damage, they said we dont know anything and they all switched oof thier phones and left us again in the desert to rot...

my car now has damages beyond repair in the engine and i am truly writing this with tears on my face feeling helpless and filled with sadness.. i only ask you to do what is fair.. My husband has a fiat punto and my sister in law has a sienna... u see we are a fiat family! i love ur cars..

the service center is

Center el aksa

Address: Plot No. 62 p part V, Industrial Area, Zahraa Maadi
the name of the person who worked on my car is Muhammad Ali

the engineers who knew the problem and left me in the desert are Eng. hossam and Eng Alaa.

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Foole
, US
Jan 11, 2011 6:06 pm EST

Do not buy a Fiat, especially if you expect to to trade it in at any time . i bought a fiat Croma in May 2009, for R189000, 00, wanted to look at buying a 4x4, too my utter disgust a trade in value from fiat is only R67000.00 that means the car has dropped in value by 65% in under a year *** !

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Christine
, ES
Jan 14, 2009 6:35 pm EST

Only I have a 17, 000€ car that I cant drive, Insure or get an ITV and Fiat charged me for unnecessary repairs because they did not have the correct equipment to detect the problem and they wont help .

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3:58 am EDT
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Fiat Auto hard to repair reg.

Fiat vehicle is good but service provided by fiat team is very poor and worst. They never give care about customer complaints
I explain my experience with fiat
I purchased a FIAT punto, Chassis No.MCA11835507004633HPZ, I faced problem with mileage (from second service 30000)and tire wear out steering centralizing problem after 3 month of purchase. For this I visited the service center last 20month, (more than 20 times, every month one time )and lost my 6 tiers by inter changing the tire in the fiat workshop .Every time they do some mechanical adjustment and some parts replacement, problem repeated About this problem, no one could diagnose the cause of tire wear out till . I purchased the car from kulathungal motors Trivandrum and every time I visit the service centre, only a single engineer handle my problem and he can't diagnose the complaint tire wear out and steering centralization. I gave a long time for rectifying my problem and spent fuel expense Rs. 7000 for mileage checking and Rs. 24000 for replacing 4 tiers, two tiers replaced from company side. Last time I met the Customer Relation Manager Mrs. Hasmina Vinod to solve my problem. But she confirmed me that it's hard to repair and they couldn't rectify this permanently. She said that, they forward this call to Fiat. I registered a complaint to fiat people, they replied to contact Rajesh Hariharan south region head to handle my problem .while calling him, he replied to contact Area Service Manager Karthik Johan .He came and check the vehicle, found the problem and do some mechanical adjustment replaced front 2 tiers for testing purpose .After the replacement, when I completed the 500km the problem tire wear out started and become severe now 16-10-2012 .This service process is starting three months from the date of purchase [protected]) and still continuing .I am given long time for rectifying my problem but this people can’t disorganize my problem till today. Now I have strong feeling that this is a manufacturing defect. I ask this people to replace my car.

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4:16 am EDT
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Fiat Auto fraud by company dealer

wrong commitment of car warranty(at the time of selling car they commit 2 year normal warranty but now they provide only 1 yr warranty) and very bad service provided by dealer
Car model:- Fiat Linea emotion pack
Dealer Name:- Urmil motors
1-[protected] complain number registered in fiat
Proof:- dealer stamped service manual with 2 year warranty

My email id:- [protected]@yahoo.com

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6:34 pm EDT
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Fiat Auto extremely dissatisfied!!!

I have been struggling for 2 years now to get my Fiat Bravo sorted. No acceptable assistance from Fiat South Africa Head Office whatsoever! They have replaced everything on this car except for the body and the interior! The engine mountings went, the steering rack, the clutch, the gearbox, you name it! I am really unhappy and cannot take this anymore! Even when you ask them for assistance, they dont even respond at times, they dont give you feedback and your car stays in the workshop for months on end.

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5:20 pm EST

Fiat Auto repair problems

I purchased a fiat panda from arnold clark brettle lane stourbridge in december 2010 12 months old 1 lady owner haha must of been a rally driver within 2 months car was back at dealers number of faults including air in take thrust bearing informed atyre needed replacing not a happy bunny 7 months 1new bearing numerous hand brake cables and levers and fuel sender unit i now have a drop link that needs replacing crank shaft seal leak.

but the thing that really is winding me up is the fact that i now need three tyres i have 75% wear on the pads and the discs are upped normal wear and tear i dont think so i am 51 tootle to and from work not rip it round brands hatch at every oppertunity fiats so called customer relations answer was im not technicaly qualified so i have to go by what your dealers service department say woopdie doo what they sould be doing is sending a fiat engineer to look at what are obvious issues with the car.

i bought a 5 door fiat palio active 1.2 in 2009 at IC-AUTO ROODEPOORT SOUTH AFRICA THROUGH JOANNE BARRET (Sales Lady)in less than a month i encountered problems such as water licks, right rear door rattling, over raving, kicking noise at the gear box area, rust at the boot hinges, stiffnes of gears etc and all these problems are still bothering me even after i took the car to all different dealers these problems still persists. please help i did not enjoy having a brand new car unkile my friend who bought a second hand but enjoys it like its new. your speedy intervantion will be highly appreciated.

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6:16 am EDT
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Fiat Auto rust problem in punto

Respected Sir

I am one of your customer for Fiat Punto (emotion) and I bought this car 20th sept 2009. I am facing some very serious problem with my car and hope u understand and provide me the customer right.

1. Since I bought the car the performance was decent, but around a year back I got some spots of rust on my car mainly on hidden areas and then the problem was solved by my dealer and now again I got the rust on the same place where I got the treatment and as well as on the very much visible areas like right front door handle.

2.Second proof of cheap quality: I replaced my diggi around 3 months back and that new part of FIAT is also affected by the rust and this problem clearly reflects the sub-standard quality of fiat

I really don’t want write the supremacy of your brilliant car because more I write more I gets disappointed. This kind of problem not only objecting yours quality standard but also to my faith towards a firm which provides the best diesel engine around the globe.
The more frustrating part is this problem of rust starts from very first six month of buying, i really have concern about the person who bought the car from my recommendation and now the things are going at par. The problem starts from rust and list is countless which includes below average performance of AC AND VERY HARD GEAR SHIFTING PROBLEM

Its really out of my mind why shocker mounting needs to be replaced after every 3 months?

I am sending some pics showing rust as well as my dealer where I get service support.

Rusted areas including part
1. All four gates
2. Inside bonnet
3. Diggi (which I was installed 3 months back)
4. car floor

I am expecting NOT EXPECTING A PAINT COMPENSATION as it really degrades the quality and don’t solve the purpose. So its my right for replacing the every affected part from your side and I hope to see the same action as soon as possible.

THIS IS THE MAIL I AM SENDING 10TH TIME AND I WOULD REQUEST YOU TO TAKE IMMEDIATE ACTION.

Dealer:Truimph Auto
Main Mathura Road
Faridabad

REGARDS:
HIMANSHU
MOBILE NUMBER- [protected], [protected]
EMAIL ID- [protected]@yahoo.co.in, himansh.[protected]@gmail.com
CAR - HR14F 4200

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KSVenkat67
, IN
Feb 15, 2011 6:01 am EST
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We had purchased a FIAT PUNTO 1.4L Petrol version in Dec 2009. The car has been regularly serviced at TAFE REACH in Chennai form whom the car was purchsed. Now for the past three months I have been facing a lot of problems like
1. Remote not working - This has been complained to the dealer and the first time they changed the console assembly and said the problem has been sorted out. But after using for a month, the same thing was again reported, this time they said that some part needs to be replaced and they do not have the same in stock and they should get the part within two weeks time. Now it is more than a month and nobody from TAFE REACH is even ready to answer on the phone when the part would be made available for replacement.

2. Battery went down - The problem was diagnosed as one AC relay was faulty and because of that the battery gets drained out slowly. Since then the relay has been replaced and the battery was charged before giving the car back to me. Now again the battery went down and luckily the engine cranked, but somehow feel that the problem has not been eleiminated completely. The vehcile has done only 9000 kms so far and do not understand what to do next.

I can be reached on [protected] or ksvr90@yahoo.com

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Umesh Maini
, IN
Sep 02, 2009 5:33 am EDT

Bought FIAT PUNTO from HIND MOTORS CHANDIGARH just 15 days back and driven car just 1300 KMs.

One of the tubless tyre bursted in parked condition on width side. no body from FIAT or Hind motors is bothered to attend the complain.

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12:08 pm EDT

Fiat Auto dangerous!

My fiat punto was recently recalled for corrosion of the break pipes. i already new the breakpipes were severly corroded was going to replace them my self untill the recall came through the door.

So phoned our local fiat dealer who is morrisons in stirling who is also the seat dealer.

Morrisons told us to bring the car in and they would check out the condition of the break pipes 1 day later they said they replaced the corroded pipe work. went to pick car up from garage took it home and checked out the bteak pipes to find out they had only rubbed them down and painted them with underseal so i phoned them and told them that the work was not satisfactory and that the car would not pass an mot with pipes in that condition but they didnt want to no.put the car in for an mot and yes it failed on break pipes front and rear severly corroded and during the brake test rear brake pipe burst.but morrisons refuse to take resposability for the pipes.does anyone no how or who we should contact to take this further as mr family could have been killed in this car had the pipe burst out on the road.

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liberty1776
Cottage Grove, US
Nov 10, 2015 1:09 pm EST
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What in the hell are break pipes?

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5:16 pm EDT
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Fiat Auto deleyed service for duplicate key bill no 12861, malik cars pvt. ltd.

sir, we have paid the amount for duplicate key at Malik cars auto service on 25/3/2011 we have not received the key till date, (bill no 12861.malik cars pvt .ltd., shaikpet nala, opp laxminagar, tolichowki road Hyderabad). ph:[protected], [protected], [protected], On repeated calls, no propore response for delears. Kindly do needful on urgent basis - Dr. K D Modi, [protected], Fiat Linea AP 9 BV3163

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9:39 am EST
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Fiat Auto poor quality

We purchased Fiat linea on Feb 2010, from Concorde Motors, Diary circle, Bangalore. Since the date of delivery, it is a night mare for me for various issues as listed below,

1. When the delivery is done, the car interior is not at all cleaned.
2. I tried to open the bonnet, found lever is missing, When i called up the show room, they said, it is kept separately. I found it below seat after a deep searching, but in broken condition.
3. Found that the left / right indicator lever is not coming to position, during straight drive. Informed the same to Show room, they said me to being the car to show room.
4. In spite of busy schedule, i drove the car to show room, later they said, this needs to be replaced, but they dont have spares.
5. Again, they made me to go there after 10 days, to get this fitted.
6. But in the pre acceptance letter, they wrote everything is ok, pathetic quality.
7. Later after some time and months, I found steering is tight. I took the vehicle again show room, Observed leakage in the pipies and this is fatal. Again spent one full day with service station to get the same corrected.
8. From past 4 moths, i started observing AC, is not giving sufficient cooling, During the 2nd free service, they told the AC is defective and they are replacing it for all the vehicles. I surprised and asked why no information is made available, All the days, i drove the vehicle with AC on, and consuming unnecessary petrol.
9. Now i started observing some tiny dents on the top and bonnet of car, Looks like defective body. You cannot feel by hand, but can see this visually,
10. God knows, what is next,

It is your decision to purchase, if you want,

Regards

Sridhar r

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fcckUfiat
, IN
Jul 30, 2011 8:16 am EDT

F^ck U FIAT. You S^ck. Worst quality, worst service network. No availability of spare parts. Post warranty maintenance is Very Very Very expensive. Totally insane uneducated staff appointed for service and maintenance. All in all FIAT is one company in INDIA that is just robing our hard earned money and selling F^cking rubbish cars. F^ck U FIAT.

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12:19 am EDT
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Fiat Auto check problem

i have bought a linea emotion pack on 21st Nov.2009 with regn no.DL 5CE 1996 on a trust that every body is using a fiat technology and lot of my well wishers told me not to buy linea but i over ruled every body and go with my decission but regret to say that i am wrong and others are correct as their is lot of major quality issues in it please note down

1. very less road clearance due to which it stuckup on breakers and path holes even though if they are small whereas verna, ford fiesta and city don't
i have faced lot of problems due this, which you can see from the history card from your systems also

2. Repeated problem of check engine arouses from last three i.e july, aug, sept and yet again yesterday it is towed away by your road asstt.staff. i am not able to understand that why i have spent 9 lacs rupeess on this when i am afraid of driving this car, which can stop anywhere any time in middle of road and it happens four times .

this is the 4th time this car is towed away for the same problem and it has been towed thrice earlier for the same but no improvements.

3. Breaks are not so good when ever i have pressed it on high speed it gives a feeling of jettering due to which again i afraid of pressing it. Also please note that I have to change the break shoe on 30000 kms which is not expected in a premium car so early but the breaks problem remain as it is.

i am fed off with all these daily problems and mental harassment therefore i request you to kindly exchange this car with a new one and take this for your R&D. If no action or permanent solution is done than i dont have any other option but to move to consumer court.

Please note the same problem I have lodged twice or thrice at your customer care centres but I got no response from your team.

The vehicle is lying at Dhingra Motors, Gurgaon, Haryana.

Your early action on the above shall be highly appreciated.

Regards

Tarun Malik
[protected]

H.No-593P sector-10A,
Gurgaon

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1:55 am EDT
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Fiat Auto complaint against fiat and tata motors

I am extremely frustrated at the way with which the issue with my car is being treated. I have registered a complaint to Fiat regd. this my complaint id is :
1-[protected] but there has been no reply to this as well

I bought a Fiat Linea diesel from Bharati Automobile Jogeshwari Mumbai but within 2 months there was oise oming out of the engine. Seeing the problem we complaint for car breakdown and the car was towed to Balaji Workshop Thane.
Here the car was looked by Engineers and they informed me that it seems the problem is with the engine and as the car is under warranty it should be replaced. Also they found that when the car was sold to us a part was not installed by the dealer the part is a protective engine guard plate. Now this is an added misery that how can people forget adding a part in the car (Bharati informed that they had indeed forgotten it)

The it was examined by Fiat Engineers on 7th Sept 2010 but this engineer went back without informing anything to Balaji. Now the people from Balaji are trying desperately to contact this engineer but there are no replies.
I called the Fiat india office in Pune and they replied that I will get a call back on 8th Sep, but I did not.

1. I am not sure where the communication problem and why is the Fiat India engineer is not replying back. Balaji engineer says that he is constantly trying to mail Fiat but there is no reply

2. I bought Fiat considering the brand and the reputation it has but i do not see it leaving up to its reputation. I don't know if your service varies as per geography.

3. When you say that a case is replied back in 2-3 days it does not mean that it should be done on 3rd day

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SURJITH
, IN
Jul 12, 2010 12:48 am EDT

From
Surjith K.T
kottarathil house
irimpanam P.O
soorjithktee@yahoo.co.in
kochi 682309

To

Dear Sir,

Sub: Complaint regarding services
Ref: My Motor Car Fiat Linea bearing Reg No: KL 39 B 2288 ( still under your warranty)

I regret to inform the following very bad services rendered to me by your dealer
M/s RF Motors
Edapally,
Ernakulam

I approached the above Dealer from whom I bought your motor car bearing reg no:KL-39-B-2288 under reference . I took the car after a road accident to the above dealer on 23.6.2010 for a redoing. The dealer took all the documents from me for taking up with insurance company for a claim.

Very frequently, I used to check with the above dealer to know the progress of the work
made on my car. But they used to give some lame excuse and request for another day. But later when I lost patience I asked the dealer to return my vehicle. They later made me to believe that the delay in repairing is due to non availability of spare parts and they also promised to take up the matter with you as a manufacturer.

Later when I approached them the other day ( 08.07.10) they ignored me as if to say that I should approach the manufacturer (that is you) and get this spares and hand it over to them ( RF motors) to get my vehicle fully done up. It is seen that this dealer did not show any concern and interest that was shown at the time purchase.

I would be compelled to take up the matter through court for a redressal of my complaint if you also (like your dealer M/s RF Motors) deal irresponsibility and treat your customers as buffalos with out horns. I require your intervention and reply to this complaint immediately but certainly before the close of 20.07.10 which is more than sufficient a time to probe in to the whole episode.

Thanking you,

Yours truly,

Surjith K.T

J
J
joe george
, IN
May 03, 2011 10:01 am EDT
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hi, i agree with above ststement, even i own fiat liena 2009 i brought it from Concorde motors cochin. am having the compliant with engine, its oil is getting burned and showing engine failure, i heard alot of compliants about liena that showing engine trouble when it reach to 60, 000 km.. So please never buy liena. i given my car to repair at the service center every time they fill oil again and return for me to check for me for another 1000km as per this many 1000 has gone. Lastly demand more 1.5lakhs for repairing it. even now my car cover warranty the company demanding such a higher price and they saying i should drive my car only through highway. So am planning to buy NEW FIAT AIR CAR. so it be much better than higher ways na. Really am feed up.. SO PLEASE NEVER GO WITH FIAT... its better to buy a bull cart than buying linea.. if you wanna to know more fiat problems write me. jominnn@gmail.com

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PrakashMathew
, IN
Sep 09, 2010 12:59 pm EDT

It's really pathetic! I thought of going to Linea, now i will plan for Honda City or VW Vento...

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