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Feature Films For Families / Sent unasked for $200 case of Films

1 PO Box 572410Murray, UT, United States Review updated:
Contact information:

They ask people they call to give 5 other friends phone numbers who might be interested and apparently someone gave mine. After an increasing pressure filled call I agreed to get a film called Rigoletto. Rigoletto shows up in a big carboard box with 11 other unasked for films and a little under $200 to my surprise has been charged to my credit card. The only number they give leads to a customer service rep who tries to sell you more films. Though I didn't ask for the films they absolutely don't do refunds! Exchanges is their firm policy and only within 30 days. I still get unrelenting telemarketing calls from them a couple times a year. Everytime they call again I complain about the $200 case of films and they hang up on me. Great products, but unethical business practices.

Ki
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Comments

  • Bi
      25th of Jun, 2010
    0 Votes

    Feature Films for Families is a great company that does what it can to ensure customers are treated with the utmost respect. All requests to be canceled or taken off of the calling list are COMPLETED HONORED. Also as a company FFFF records and monitors employees interactions with customers on a daily basis. Employees found disrespecting customers or doing inappropriate things on the phone are dealt with immediately. Of course the company cannot catch all problems but they do what they can to minimize the number of issues. As for the “recording” spoke about, Feature Films does use a recorded message to communicate with its customers, however a live employee is always on the phone with each customer. The reason some employees use the recording systems is because with a prerecorded message management is able to control what is being said to each customer. If an employee is having a bad day, not feeling well or even if they have speech impediments or heavy accents, the program still allows for customers to get the same clear and concise message each time. Feature Films for Families truly is a great company that provides a needed service to communities across the country. Biased statements like these from a disgruntled former employee should not sway anyone on the good this company is doing for our nation!

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