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FashionMia Customer Service Phone, Email, Contacts

FashionMia
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FashionMia complaints 114

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7:51 am EDT

FashionMia wrong order, 20 emails later, lied about paypal involvement

I ordered 2 dresses from this company, what shipped a month later was 1 dress that was not even remotely close to what I ordered. I contacted customer service, Yuomi, regarding the mix up. She required I send photos of the packing slip outside the package, the packing slip inside the package, and of the dress. I sent these promptly. What resulted was over 20 emails later she stated that my refund was processed through paypal at this time, and if I do not receive the money, I need to contact Paypal. Well, I have contacted paypal, as I have not used that account in 10 years and therefore do not have a current credit card on file. DO NOT BUY FROM THIS COMPANY. I don't believe anything they advertise is actually real, they just pack up whatever garbage piece of cloth they have lying around and ship it to unsuspecting consumers and then make you jump through amazing hoops to resolve. Ultimately, they don't resolve anything.

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sooz61
, US
Sep 03, 2018 3:09 pm EDT

They will NOT send my refund! I canceled an order 5 minutes after placing it. Maybe less. They have told me all kinds of bazar stories as to why they haven't sent it. Order placed and canceled 7/9. Nothing. Several emails. Several FB messages nothing. More lies.

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Tess Warren
, US
Aug 29, 2018 6:37 am EDT

Why not? Tess Warren @:
tessandjohnw@gmail.com

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Sandra Kirby
, US
Aug 20, 2018 9:19 am EDT

I bought a dress and I am disappointed no contact at all. I bought a dress 2-1-18. Fashionmia are liars. Want my money returned. Item no B2215583. I want my money back

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Mary damouni
, CA
Aug 20, 2018 1:39 pm EDT
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Order #b2302613 no signof it no information at all, i am disappoint please explaine to me

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Althea Turner
, US
Aug 20, 2018 10:59 pm EDT

I ordered items on May 14. They said to allow 5-6 days. It''s May 25, and the tracking order said it is being stocked. After reading all of the similar complaints, it doesn't look promising.

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Afshan Kordi
, US
Aug 15, 2018 4:49 pm EDT

I have asked for refund since Feb 2018, after more than 5 months still no refund. They have the worst costumer service. Even if you try to follow up the reviews about this group, you will find out too many complains!
They want just to receive the money without sending any product.

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Shazrezad
, US
Aug 15, 2018 6:11 am EDT
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I placed an order for two items costing around $80.00
its been three weeks no items! No one responds to the contact details and I am 100% sure now this is SCAM!
Sad that so many people are affected and robbed. I should have know anything with the $ sign would mean theft! Its what they are best at.

Don't trust Americans!

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NM2
, CA
Aug 15, 2018 12:48 am EDT
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I ordered one jacket on Jan 30/18. It is now Jul 20/18, and after numerous emails back and forth with customer service I still haven't received my order.

If the item I ordered does not exist then just admit it and provide a refund. I don't understand how "large demand" can cause a 6 month delay in shipping my order.

ComplaintsBoard
K
8:19 am EST

FashionMia terrible quality clothes

I've ordered two dresses from FashionMia website and I was extremely disappointed when I received them. Should have checked the reviews before ordering! Things I received looked nothing like pictures and quality was very poor. When I ordered I thought it was an American site, but later I found out it was one of those Chinese scams! Beware and stay far away from this place! Tried to contact them, but never received a reply. I lost my money and now I'm stuck with two pieces of garbage!

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J
6:59 am EST

FashionMia waste of money

I purchased a dress from FashionMia back in January and I'm still waiting for it. I decided to try this site because their clothes looked really cute and prices were very cheap. But then I checked the reviews and gave up. I sent them tons of messages and asked for a refund, but there was no response. After all the reviews I doubt that I will ever get my dress or my money. I also asked them to cancel my order, but they completely ignored me. I'm very disappointed and feel scammed!

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T
8:41 am EST

FashionMia horrible!

I found a cute dress and ordered it back in January. It took them over 4 weeks to deliver it. When I opened the package, I was absolutely disgusted with the quality and the worst part was that it was a completely different dress. The quality was laughable. I honestly was horrified and immediately contacted FashionMia customer service. They refused to refund me and that was the only and the last thing I heard from them. They should be ashamed to even send out such a product. Now I have to try and return it and get my money back.

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E
4:21 am EST

FashionMia beware!

I've ordered a lovely green dress from FashionMia back in November and now it is March and my item never arrived! Thankfully I ordered through PayPal and it was not difficult for me to get my money back! When I contacted their customer service and received no reply I contacted PayPal and opened a dispute. I've wasted days fighting with them for my money and with the help of PayPal I received a full refund. FashionMia service was so bad and unprofessional! I will never shop here again!

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L
4:13 am EST

FashionMia very disappointed

I've ordered some clothes from FashionMia back in December. About two weeks ago I finally received my order but few items were missing so I contacted their customer service and asked what was going. They told me nothing about the missing items. Things I did receive were terribly made, sleeves were super short. Then they emailed me and told that the missing items were out of sock. When I asked for a refund they stopped replying to my messages. I'm very disappointed!

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N
5:11 am EST

FashionMia fashionmia is absolutely terrible!

Well, long story short! I made my order and waited for it over three months! I contacted them many times, wasted my life trying to get what I paid for. And finally I received the package a week ago. When I opened it I was extremely disappointed because sizes were incorrect and quality was absolutely disgusting! I contacted FashionMia customer service and was told that there will be no refunds! Are you kidding me? I wasted 3 months of my life and received garbage! Then they just stopped responding to my emails! Horrible!

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L
2:21 am EST

FashionMia very unprofessional!

When I just found FashionMia website I really liked their clothes and unique designs, so I decided to give it a try and made an order. I've purchased some clothing and was promised to receive them in 3-5 business days. 5 days later I checked the status of my order and it still showed "processing." So I contacted customer service asking for a time frame in which I can expect to receive my items. I was told to be patient and nothing more. No information was given. So once again I checked the status of my order yesterday and it is still processing! Order was placed three weeks ago. Very unprofessional!

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D
9:16 am EST

FashionMia don't buy!!

I ordered several items from FashionMia and when I finally received my merchandise one item was damaged. I immediately contacted customer service and explained that the dress I received had a huge hole. They asked me to send pictures, which I did and then they said how sorry they were and offered me a discount on my next order! I will never buy anything from them again! Things they sell are horrible. Quality is not the best, but the worst part was that my item arrived damaged and they absolutely do not care! Horrible customer service and company!

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D
3:09 am EST

FashionMia thieves!

I purchased two dresses in early February from FashionMia and still have not received them. I tried to contact their customer support many times but there was no response. I have no idea where my dresses are or will I ever receive anything. So I contacted PayPal and opened a dispute. I hope PayPal will help me. I will never order anything from these people again and I suggest everyone to stay away from these thieves.

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T
2:16 am EST

FashionMia bad experience

When I found this website I had no idea it was a Chinese company, so I made an order. I purchased a lovely coat from FashionMia. Weeks passed and nothing arrived so I contacted customer support. I also checked my confirmation to get the tracking number and realized the color of my coat was also incorrect! So I asked them to cancel my order since it was taking too long and the color was wrong. But unfortunately there was no response. Several days later I finally got a message from FashionMia stating that my order cannot be cancelled because it has already shipped. I'll never order anything from them again!

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L
2:10 am EST

FashionMia don't trust fashionmia

About two months ago I ordered some clothing from FashionMia and paid over $100. I bought several pieces of clothing, but received only one dress. I waited and waited and nothing arrived, so I contacted customer service and asked where the rest part of my order was. No one from the company ever replied, so then I contacted PayPal and explained the situation. Later I received an email saying that the rest of my order was out of stock. Really, and no one from FashionMia contacted me and said nothing about that! Never again!

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R
5:11 am EST

FashionMia poor service, misleading product information!!

I ordered 6 dresses from FashionMia website and they did not ship until 2 weeks later after several emails. When I finally got a reply they told me one dress was out of stock and offered me a coupon. I told them that I wanted a refund but they stop replying to me.
When I got the order a further two weeks on, they were 5 sizes smaller and very poor quality. One dress was not even the one I ordered. Luckily for me I paid via PayPal, so I opened a dispute in PayPal. So PayPal got my refund for me.

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C
2:38 am EST

FashionMia scam website!

I have ordered four items from FashionMia and when I made my order everything I wanted was in stock. Later I received a message from them stating my order was cancelled because my items were out of stock. The message came two days after I made an order. I cannot understand why these people sell products which are out of stock. They promised to refund me, but that never happened. Save your hard earned money and stay away from this scam website!

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Bukola73
, US
Dec 08, 2018 6:23 pm EST
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Please save your hard earned money. I ordered tops and a coat that took 4 weeks to arrive. The tardy arrival is actual the least of my complaint. On receiving my purchase the fabric was so inferior and looked nothing like what was advertised on their site. It was as if the fabric was made of paper and it smelt really bad. I actually just trashed them all. This site has to be reported and pulled down !

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Thelma Perkins
, US
Oct 12, 2018 11:42 am EDT

This company are nothing but robbers and thieves. Their customer help line is non existent and their response to emails to customer help is abysmal. Either no reply or 3 weeks when the reply is in terrible English and only thanks you for your message which they are HAPPY to receive.
My order of 3 items took 4 weeks to arrive.
I was told 1 item was out of stock and told to reorder another item which I did not do due o the apparent lack of understanding of English.
The 2 items that arrived were made of inferior fabric and were grossly undersized. I ordered XXL the garments would not have fitted a 5 year old!
The company denied receiving the return package even though I have a tracking/signed receipt.
And to cap it all they only offered me partial refund. I have since received 25 GBP after I Threatened to spread the word on sites like this. In total I am owed 47GBP.

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Vito Trezza
, US
Oct 10, 2018 6:14 pm EDT

Stay Away. Still waiting for 2 refunds from purchased items noted in stock. 3 weeks later notified out of stock. The items I did get was advertised as a Skater Dress. It was not fit to wear in public. It was absolute crap.

Don't ever buy this China crap. You will likely never get your $ back. I have notified our Attorney General and the BBB. My brother is a lawyer & I will pursue "theft of services". Learn from this experience.

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REM2
, US
May 29, 2018 7:03 am EDT
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I recomend going to PayPal and your credit card company first.

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REM2
, US
May 28, 2018 2:55 pm EDT
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This is a scam/fraud. The owner Wayne Lu should be arrested
Wayne Lu
Organisation: FASHIONMIA, INC.
Street: 501 SILVERSIDE RD, SUITE 105
City: WILMINGTON
State: DE
Postalcode: 19809 ()

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Natalie Tschiedel
, US
Mar 13, 2018 4:58 am EDT

My order was placed Dec. 2017, and I received the wrong item and said the money would be refunded withing 10-15 days and it was not refunded. Since then they keep making excuses that they are overloaded with work and will soon make the refund. From all the similar complaints online it's obvious their form of making money is to not make refunds. I am reporting them to THE US POST MASTER GENERAL, THE STATE ATTORNEY GENERAL, AND THE STATE BOARD OF EQUALIZATION, IRS AND PAYPAL.

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Maria Arhire
, US
Dec 05, 2017 1:38 am EST

The way they scam you is by not refunding your money, whether for items you paid for and then they declare them out of stock or for returned items. I am very inclined to believe that they intentionally sell products that are not the proper fit for their sizes, so that you will need to return them. And that's when you can say good bye to your money. I have placed an order in May, it took a long time to arrive, but it did finally arrive, after about a month I think. Unfortunately the items did not fit and I had to return them. It is now December and I still didn't see my money back, after many emails to which I received all kind of ridiculous answers. The refund system is so slow, please wait a few more days, and a few more days, and give us about a week more, and we totally understand how you're feeling for waiting so long (no, you don't), and many apologies, ending often with have a nice day (yeah, right).

ComplaintsBoard
L
2:37 am EST

FashionMia never got my money back!

I made an order and purchased several items from FashionMia. I received my order in reasonable time, but was very disappointed with the quality. Actually only one item was wearable, but the other things I received were of a poor quality and looked nothing like pictures on their website. Sleeves were different lengths, sizes were incorrect and ridiculously small, and pictures on website did not match the actual product. I contacted FashionMia customer service, explained the situation and was offered a 50% refund. I agreed, but I actually never got my money back. I will never buy anything from FashionMia again!

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L
4:17 am EST

FashionMia received nothing yet!

When I found FashionMia I was very impressed with all the styles and clothes. I made a huge order about $300 worth in early January. I also paid for express shipping to receive my items in 2-5 days. I wanted to wear one of the dresses on a birthday party. My order just kept processing for days! Every time I checked my order status it said it was processing. Received nothing yet. I am disappointed! I thought that if you pay for the shipping the delivery would be quicker. It looks like if you want to order from this company, you should order years in advance!

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B
3:27 am EST

FashionMia this company stole my money!

I ordered three items from FashionMia and received only two. I have to say that things I did receive looked cheap and material was a disaster. Their size chart is ridiculous and incorrect, my dresses very extremely small. I contacted customer support and asked for a refund, and they said that first I have to send everything back to China. The third item never arrived. Well, I spent some money and sent everything back, and was promised to receive a refund within 3 business days. I'm still waiting. My original order was made on January 7th. This is a scam company! They will take your money and send you poor quality clothing. Please avoid FashionMia!

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3:19 am EST

FashionMia buyer beware!

I purchased six items from FashionMia back in January. I was promised to receive my order in 3-5 business days, but it is now late February and I received only two things. Things I did receive are of a poor quality, sizes are absolutely incorrect, nothing fit! Way off the size chart! I contacted their customer service and asked for a refund. They said that first I have to send everything back, which is impossible because I received only two items! These people make it impossible to get a refund. So I opened a complaint with PayPal. Avoid!

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2:13 am EST

FashionMia worst clothing company!

This company is beyond ridiculous! Things they sell are of a poor quality, terrible shipping times, and super small sizes! I ordered some dresses in early January and finally received them two weeks ago. All of the dresses looked nothing like the pictures on their website, quality was rubbish, and the workmanship was extremely poor. The worse part was that nothing fit, everything I received would barely fit a child! The return policy is terrible. I contacted FashionMia customer service and they said that I have to sent everything back to China at my own expense, which is really expensive! Never again I will order something from these clowns!

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L
2:07 am EST

FashionMia too slow

I ordered some items from FashionMia and I will never make the same mistake again! They are so extremely slow and unprofessional! About three months ago I ordered a dress and received it only in February! For two months these guys were verifying my shipping address! Then they finally sent me my dress, but it was lost and they spend another two weeks searching for my dress! I contacted them many times, spent weeks trying to get at least something. And then, three months later my order finally arrived and what a surprise, the size was absolutely wrong! I'm so sick of it! I'll never order something from them again! Horrible!

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About FashionMia

FashionMia is a popular online fashion retailer that offers a wide range of trendy and stylish clothing options for women. The website is known for its affordable prices and high-quality products, making it a go-to destination for fashion-conscious shoppers on a budget.

One of the standout features of FashionMia is the sheer variety of clothing options available. From dresses and tops to pants and skirts, the website has something for every occasion and style preference. Whether you're looking for a chic and sophisticated outfit for work or a fun and flirty ensemble for a night out, FashionMia has you covered.

In addition to its extensive selection of clothing, FashionMia also offers a range of accessories and shoes to complete your look. From statement jewelry and stylish handbags to comfortable sneakers and elegant heels, the website has everything you need to put together a head-to-toe outfit that's sure to turn heads.

Another great thing about FashionMia is its commitment to quality. The website uses only the finest materials and fabrics to create its clothing, ensuring that each piece is durable, comfortable, and stylish. Whether you're looking for a cozy sweater for the winter months or a lightweight sundress for the summer, you can trust that FashionMia's products will stand the test of time.

Overall, FashionMia is a fantastic choice for anyone looking to update their wardrobe with the latest fashion trends. With its affordable prices, extensive selection, and commitment to quality, it's no wonder that the website has become a favorite among fashion-savvy shoppers around the world.

FashionMia Customer Reviews Overview

FashionMia is a popular online fashion store that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received a significant number of positive reviews from customers who have praised the quality of the products, the affordable prices, and the excellent customer service.

One of the most significant advantages of FashionMia is the vast selection of clothing options available. Customers can find everything from casual wear to formal dresses, and the website is updated regularly with new arrivals. The quality of the clothing has also been praised, with many customers stating that the items they received were well-made and durable.

Another positive aspect of FashionMia is the affordable prices. Customers can find stylish clothing at a fraction of the cost of other retailers, making it an excellent option for those on a budget. The website also frequently offers discounts and promotions, making it even more affordable.

FashionMia's customer service has also received high marks from customers. The website has a dedicated customer service team that is available to answer questions and resolve any issues that may arise. Customers have praised the team's responsiveness and helpfulness.

Overall, FashionMia is a popular online fashion store that offers a wide selection of trendy clothing at affordable prices. The quality of the products and the excellent customer service have earned the website many positive reviews from satisfied customers.

Overview of FashionMia complaint handling

FashionMia reviews first appeared on Complaints Board on Jan 1, 2015. The latest review FashionMia: False Advertising and Poor Customer Service was posted on Jun 20, 2023. The latest complaint clothing (three dresses) was resolved on Jul 26, 2018. FashionMia has an average consumer rating of 1 stars from 123 reviews. FashionMia has resolved 2 complaints.
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  1. FashionMia contacts

  2. FashionMia phone numbers
    +1 (303) 937-0427
    +1 (303) 937-0427
    Click up if you have successfully reached FashionMia by calling +1 (303) 937-0427 phone number 0 0 users reported that they have successfully reached FashionMia by calling +1 (303) 937-0427 phone number Click up if you have UNsuccessfully reached FashionMia by calling +1 (303) 937-0427 phone number 0 0 users reported that they have UNsuccessfully reached FashionMia by calling +1 (303) 937-0427 phone number
  3. FashionMia emails
  4. FashionMia address
    Flat/Rm 502, 5/F, Tung Sun Commercial Centre, 194-200 Lockhart RD, Wan Chai, Hong Kong
  5. FashionMia social media
FashionMia Category
FashionMia is related to the Fashion and Style category.

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