Farmers Insurance Group reviews and complaints 1
View all 154 complaintsFarmers Insurance Group - auto insurance - excess charges
With each new statement, I have new charges. My insurance premium has not been the same amount for longer than a two month period. I continue to receive statements with additional charges (separate from my ever changing premium) such as "Coverage Change" from 3 months ago for $25, or "Miscellaneous Charges" for $8. I have not made any changes to my coverage and do not understand the charges. The Clovis office has not been very helpful with my questions about my statement, but only say that its because of a mileage form.
The complaint has been investigated and resolved to the customer’s satisfaction.
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If the changes are due to a mileage form, they must be talking about the mileage that you drive each year. Farmers has a very specific calculation (usually based on your one-way mileage to work). Ask them to provide you with a written breakdown and explanation. Many payment plans can be confusing. If the premium has changed, ask them why.