i actually worked for these guys and they had a specific script that had the direct goal to decieve people into thinking they were getting a reduced monthly payment. The script went as follows:
Hi there, this is ___ calling from Family Readers Club you magazine company. I'm calling to let you know you've been selected as a preferred customer due to how you've handled your account and you're going to be put into a monthly draw to win a 52" Hi Def. TV. Do you have a pen and paper to take down the draw number? Great, It'll be your area code and phone number plus the last two digits of your birth year. If you see this draw number anywhere on your monthly statement just call us and claim your TV. Now the other reasong I'm calling is that since you're a preferred customer you'll also be getting the same service you have now but at the reduced rate of $39.95 compared to the 49.95 you're currently paying us. How does that sound? Great!
I would then go on to set up an automated system that asked them a few questions like last four digits of account full name ect. After getting off the phone They would now have a completely seperate account set up instead of what they obviously believed to be a reduced monthly payment. What bothers me is that for one, it didn't matter how their account was treated, be it delinquent or in good standing. They'd be called regardless. For two, it also didn't matter what their monthly payment was. It was always reduced by $10. I cought on to this rediculous scam on the first day and left the company. They're crooks and should be treated as such.