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This firm sold me damaged goods and then refused to accept a return because of their policies. A quick search of the internet shows that they have a pattern of selling damaged goods to unwitting consumers. On May 24th I placed an order for a Scotsman ice maker (SCCG50M1BU 15). I promptly received a response that said to schedule delivery with their carrier. After this I received several messages that said "Your order has shipped and is currently on its way. The tracking number is: H5239558 and PO: SO15702. Several weeks later I still had no delivery and I inquired and was told the item had been lost in shipping. I received several more messages with new delivery dates, but delivery never occurred despite the fact that i was given specific dates and times to wait around for a driver. Nearly a month later, a driver delivered the item, with no notice given to me, to the wrong address, and the driver convinced a worker at the house to accept the delivery and sign for the ice maker, without properly inspecting the item, because the driver pointed out that the packaging was in perfect condition upon simple visual inspection The worker had no authority to accept the shipment and no permission.Several months later, when the plumber went to install the unit, he opened the package and it was clearly damaged and had been repackaged to look pristine. We have the original packaging in perfect condition and an affidavit from the plumber that the box had never been opened before he went to install it.The company has refused to process a return for the item which is the remedy I seek.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a Broan range hood from evVive via Amazon. The unit came with a defect. EvVive apparently has a 24 hour return policy which is totally unreasonable. Given I'm in the middle of a major do-it-yourself kitchen remodel, I unfortunately didn't get around to checking the hood out and reporting it until day four. I would happily exchange for a defect-free range hood, but evVive turned me down.
I ordered an appliance from evVive for a party. It was guaranteed delivery withein 3-5 days, withe a hard date of no later thean October 2nd. Altheough my product made it to thee shipping facility by September 27the, thee Shipping facility (Safeway) refused to deliver thee appliance until thee following Friday (October 5the). Because I ordered theis item for my daughters wedding reception, and it was forecast to not arrive in time, I had to purchase locally at a higher price. evVive theen charged me $320 dollars because I cancelled thee order due to theeir inability to meet theeir shipping commitment. This was a costly lesson and thee first time in over 1, 000 Amazon purchases I got burned. Do not buy from evVive.
They sent me a defective item and then gave me absolutely no support for replacing the defective item. Reading the other reviews you can see that if the item you receive is fine the evVive review will be fine -- if your item has a problem don't expect any assistance from evVive. evVive requires you to deal with the manufacturer even though evVive has sent you a defective item -- they WILL NOT simply exchange the item. AVOID...spend a little more money with a company that supports their customer.
My initial contact:
Return reason: Defective/Does not work properly Buyer comments: I would like this replaced. The unit I received has a cosmetic flaw on the front lower left around the GE emblem.
Good morning, Please send the serial number of the product, as well as photos of the damage, at your earliest convenience. Also, hold on to the original boxes with all packing materials for the time being. Our team would be happy to assist you. Thank you, evVive Customer Support
I sent photo
Good afternoon, We appreciate you sending the photo. In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect. Hold on to the original boxes with all packing materials, and keep us updated on your case with GE. Thank you, evVive Customer Support
I contacted GE..sent the following to evVive
Here is a copy of my chat with GE.
They said it needs to be returned to you.
Joyce: Hi, my name is Joyce. How may I help you?
me: On June 21st I ordered a microwave on Amazon.com from EvVive Home.
I received the microwave on Monday (July 2nd).
The microwave has a cosmetic flaw on the front lower left..near the GE emblem.
I requested a replacement from EvVive home and this was their response: “In these cases, we advise customers to contact GE directly for support on the product. GE will advise as to the warranty support and/or replacement for the manufacturing defect.”...so I’m contacting you!
Joyce: Thanks for contacting us. One moment please.
Joyce: Thanks for your patience in waiting. This is something that is considered cosmetic damage and would need to be returned to the dealer where it was purchased.
me: Well it isn't "damage" -- it was manufactured that way -- does that still count?
Joyce: Unfortunately it would still need to be returned to the dealer.
me: Is there a case number that I can reference to give to the dealer? (Since they told me to deal with you?)
Joyce: There isn't a case number. I would just contact them and tell them you need to return it because it arrived damaged.
me: I'll try again..thanks.
Joyce: You're welcome! Thank you for chatting with me. If you should need further assistance, please contact us again via chat at geappliances.com. We are here Monday through Friday 8:00 AM to 5:00 PM, EST.
So I provided the above info to evVive Home and received this response:
Good afternoon, Our Returns team has denied this return based on the photo provided. They are saying that this is a simple smudge that can easily be cleaned. Can you provide any better photos of the damage? That way I can re submit this claim. Thank you, evVIve Home Customer Support
There is no better photo. ..it is not a smudge.
I'm not an idiot I tried cleaning before contacting you...used stainless steel cleaner.
The defect does look like a smudge...it is what it is...I can't make it not look like a smudge.
You state that you are an authorized dealer.
You told me to contact the manufacturer.
I contacted GE.
GE said to return it to you.
What does it mean to be an authorized dealer if you don't respect the determination of the manufacturer?
Why do you want me to accept a defective product?
Good afternoon, Unfortunately without a better photo we cannot do anything else at this time Regards,
evVive Home Customer Support