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The good, the bad, and the ugly - discover what customers are saying about EVA AIR

Welcome to our customer reviews and complaints page for EVA AIR. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with EVA AIR.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used EVA AIR's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with EVA AIR, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with EVA AIR. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
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2:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I sent the following message to EVA AIR on November 29, 2022. So far I have not received any confirmation or answer whether my email has been received correctly and/or whether it has been processed. Perhaps an explanation is needed. My wife and I, we are really outraged with the way we have been treated by the EVA AIR – BR75, Bangkok Airport BKK team...

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M
6:34 am EDT

EVA AIR You can save money purchasing with another airline

Last January 2012 on Eva Air’s website, they advertised a “sale” for purchasing tickets to Asia. I decided to purchase a round trip ticket from Toronto, Canada to Taipei for $1500, Taiwan with an open return date option that cost me an additional $250 to $300. The flight departure was in early May. I called them near the end of May to try and confirm my return flight which I wanted for sometime in early August. They informed me that there were only 3 available flight dates: 1 in mid-June, and 2 in early-mid July. They informed me that even if I confirmed one of the 3 flight dates offered to me, I would be wait listed. They further explained that I purchased a “B” class economy ticket and these tickets were mostly full due to peak summer flying season. They further explained to me that there were different classes of economy tickets such as “K” which I could upgrade to for $400 which would guarantee me a flight on one of those 3 dates.

I explained to them that when I originally purchased the ticket, I paid an additional $250 to $300 for the open ticket which I thought provided me with flexibility of the return flight dates. I further explained that their website purchase did not explain what “B” class meant and that there would be little available return flights for me to choose from. I told them if I knew how few flights were available, I would have just purchased from another airline with specific departure and return dates which would have cost me around $1100 round trip. I ended up having to pay $400 to upgrade to K class because I had to ensure I could get back before early August for a friend’s wedding.

So to keep the story from going on longer, my message to everyone is beware:
-buying open return tickets from Eva isn’t really an open ticket

-the stress of being put on a wait list

-spending many hours calling Eva customer service, when they call you back and leave a voicemail, they don’t provide a number and/or extension you can contact the person directly at…only calling the general number and having the rep confused about your previous conversation (they should have previous call information available on your customer record?!?)

-misleading when buying Eva airline tickets on the website…they don’t explain what B class ticket entails

-additional charges to upgrade from B to K class

-you can save money purchasing with another airline

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R
3:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EVA AIR CRIMINALS

THIS AIRLINE IS EVEN WORSE THAN EGYPT AIR !

AGGRESSIVE PEOPLE, I BROKE MY KNEE, SO I WAS WALKING NOT VERY WELL. I HAD 2 GLASSES ON WINE SO THEY DIDN'T ACCEPT ME ON BOARD.

I HAVE A BUSINESSS IN AMERICA, SO I GO SUE THE HELL OUT OF THEM.

RENE PRINS,

HOLLAND, BUT THANKS TO EVA STILL IN BANGKOK, LOSING 10, 000 EURO'S A DAY.

THEY ARE NOT READY WITH ME

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Update by RENE PRINS
Dec 11, 2009 3:51 pm EST

BETTER HURRY !

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

EVA AIR rubbish service

I booked a two tickets to Thailand and the flight was cancelled. The refund was processed on the 26th NOV 08. I have called the office given on the site many many many many times and have only ever got through once. On that occasion the person who deals with all the refunds ( only one person ?!?!?!?!?) was not about ? and no one could help. I was told to call back later in the week ?!

I would recommend that no one flies with this so called airline until they realise that its not just ok to take the money and have no regard for the customer after that. If you ring to book a ticket there are lots of people to take the call.

Note to EVA are you compounding the interest you earn off delaying customer refunds ? if so I want the interest due in the monies you are holding of mine.

regards Mr Harvey.

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