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England Stove Works Pellet Stove / Sorry product; sorrier customer service

1 United States Review updated:

Do not buy a stove from england stove works!! Sorry product!! Sorrier customer service!! Especially during winter months. Purchased an englander stove works pellet stove from home depot. After the installation, the auger only works part of the time. After each use, we have to empty the pellets out of the hopper, cajol it, shut it down, wait several hours, and try again. After many, many attempts surprise!!! It works!! Only to redo all these steps the following day. I tried calling the customer service line, but only was put on hold for over 30 minutes on multiple occasions. The last time i called i received a notice that the line had been disconnected. I emailed the service dept twice and received a response directing me to call again and use a certain extension, only to receive a voice mail and be placed back on hold.

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Comments

  • Pe
      21st of Nov, 2017
    0 Votes

    purchased my pellet stove at Home depot dec 2015 had problems every sense. Not firing to auger not working to house filling up with smoke. I was told I needed a ignitor. Since I had so many issues with he stove I demanded I wasn't going to pay. The Supervisor a lady called and said she will mail me one but it wont be under warranty. last night was the top of the cake. New igniter was installed two weeks go no issues. Last night started the stove and went to bed was woken up by my dog barking the house was full of smoke so bad it was hurting my throat. I cant believe it. I have to take pictures for them to review. the stove was installed and approved by the town. Customer service wait time on phone is bad. Spoke to Jeremy he was helpful and hopefully some one who cares. will see. I will never buy another stove Englands or recommend anyone

  • Jo
      9th of Dec, 2017
    0 Votes

    We bought an Englander Pellet stove and it was the worse stove ever. It squeaks and errored out a lot.
    The pellet wouldn’t slide down. Customer Setvice would tells us it was the paint iand to sand it down.
    The skreaking was terrible, would not ever buy another one. Really no one knew what to do, they were just guessing on what to do.

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