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Disappointing
I am beyond baffled by this shady company. Unpleasantly surprised by their clueless service. It shouldn't be like this.
I visited their website willing to find a red sofa for my bedroom. I liked one, but there were no details about it. So I decided to call. Not sure how long, but probably over 50 minutes I was on hold. Ridiculous. Either the company understaffed or they just don't care. The last option seems real.
I reached their representatives, but he said that a person who could give me some answer is absent. Still got no callback...
Awful sales and delivery practice
We ordered a bedroom set and wardrobe (supposed to be from Italy) from this store on 04/29/2006. The bedroom set was delivered in a timely matter, but the wardrobe that was promised to be delivered in August or the latest in middle of September still not delivered. On multiple occasions we was given new delivery dates in 2-3 weeks with “it is on the sea from Italy already” (In August we was told the date is middle of September, then in September we was given 3rd week of October, in October beginning of November, then last week of November and then again with “it is on the road from Italy” in another 2-3 weeks). Every time the salesperson (Igor) is giving his word for this delivery date to be the last and actual date.
In beginning of December, I was told by this salesperson that by asking when the wardrobe will be delivered I “force them to lie me, because in reality only when they will have enough furniture to be send from Italy it will be send”. He promised a delivery to be next day after Christmas. I called today (12/26) and another salesperson told me that Igor is off today and when I asked if he can tell me about delivery date he claimed that he is not responsible for containers and that he doesn’t know if container came in. Asked me to call tomorrow to talk to my salesperson (“only your salesperson can tell you what is the delivery date”).
It is already 8 month passed from the order date and after 6 or 7 rescheduled dates the delivery still is not made. I am now 100% sure that it is their usual business practice to lie about when customer can expect a merchandise, get a deposit and then just reschedule multiple times and just hide from the customers when they cannot keep their promises.
We cannot trust this store anymore and cannot get our order to be completed.
Is Empire Furniture USA legit?
Empire Furniture USA earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Empire Furniture USA. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Empirefurnitureusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Empirefurnitureusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Empirefurnitureusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Empire Furniture USA, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Empire Furniture USA has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with Empire Furniture USA has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We found that the technical contact email address for Empire Furniture USA is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- The use of a free email address for contact on empirefurnitureusa.com may be a red flag indicating potentially unreliable or fraudulent activity.
Overview of Empire Furniture USA complaint handling
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Empire Furniture USA contacts
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Empire Furniture USA phone numbers+1 (973) 773-0400+1 (973) 773-0400Click up if you have successfully reached Empire Furniture USA by calling +1 (973) 773-0400 phone number 0 0 users reported that they have successfully reached Empire Furniture USA by calling +1 (973) 773-0400 phone number Click down if you have UNsuccessfully reached Empire Furniture USA by calling +1 (973) 773-0400 phone number 0 0 users reported that they have UNsuccessfully reached Empire Furniture USA by calling +1 (973) 773-0400 phone number
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Empire Furniture USA emailsinfo@empirefurnitureusa.com100%Confidence score: 100%Support
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Empire Furniture USA address440 Allwood Road, Clifton, New Jersey, 07012, United States
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Empire Furniture USA social media
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