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2.7 23 Reviews

Elavon Complaints Summary

10 Resolved
13 Unresolved
Our verdict: Dealing with Elavon, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Elavon reviews & complaints 23

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9:54 am EDT
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Elavon Unauthorized chargeback despite there not being a dispute resolution.

Our merchant services experience with Elavon has been nothing short of harrowing. For over a year Elavon's payment gateway would not allow customers to purchase products online through our website shopping cart. Every order needed to be processed manually. Their vague credit card verification process ultimately resulted in a $26.4K chargeback. Their cooperation in resolving these issues was nonexistent. No explanation for the chargeback was provided despite documentation evidencing that we had taken every possible precaution to verify the authenticity of the on-line credit card transaction, leaving the impression that it is easier for Elavon to do a chargeback than, at the very least, have the credit card issuing bank call their customer to verify the authenticity of the credit card transaction. In our opinion Elavon is not the innovative, secure, and global partner for your payment processing needs as they claim in their advertising. Documentary evidence will be provided upon request.

Desired outcome: We insist on a reversal of the chargeback.

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6:05 pm EDT
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Elavon US Bank Merchant Services

I signed up for a U.S. merchant service on 5/19 for and this has been nothing but a nightmare. I feel I've been scammed. The lady who talked to me to initially onboard said that I have been way too much with other processors and she said "you'll pay almost nothing with us!". She said that all I would EVER pay was a small percentage (0.5% or so?) for each transaction, that was to be ALL that I would every pay. No mention of monthly charges or additional charges, EVER. So she told me to just sign a docu-sign and I did. Then a few days later, a surprise, I get a payment hardware in the mail WHICH I NEVER ASKED FOR. I also saw a charge for $53.65. Somehow I found someone to complain to on US Bank site and the person named Jung H Kang agreed that I was unjustly charged for something I never agreed on and promised a refund (screenshot attached). Weeks go by and I don't see the refund. I contact him again twice, but he decided to completely ghost on me. Today, a month and a half later, still no refund. Then, on 7/3, I see another new charge for $35 labeled "Misc Debit Merch Los Ange Billing", which I have no idea what for. What the onboarding lady said was that you pay only when you use the service, in a tiny percentage. They just keep taking money from me for no reason. This is completely unacceptable. I cannot remember the lady's name but her phone number I have on record is ‪[protected]‬.

Desired outcome: Do not take any more of my precious money away after refunding all your unjust charges totaling $88.65. Delete ALL my personal information.

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4:44 pm EDT
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Elavon Payment not received they are a scam

About 2 years ago I had few charge back on my merchant account with Elavon, back then they took founds and had to hold them for investigation purposes.

Until here I was ok , and understood the process, 5/31/23 at 5:06pm eastern time I received a email from Elavon, “ C ,L ( i used first initials in order to keep the employee name private)

iInvestigative Fraud Analyst

Elavon l Loss Prevention. that email was to inform me that the results of the investigation was in my favor and I have 17k that need to be returned to me ,

The next day at 11 am I talk to C at Elavon And she give me information and number to proceed,

I followed the instructions and call to make sure it’s was received and everything is ok , at this point customer service agent told me that it’s should take 3-5 business day to receive my money wire to my bank , the first 7 days pass and I contacted Elavon agin and was told another 3 business days I waited and called again this time the customer service agent told me I have to call C the person that helped me from the beginning, I did as I was told and was able to talk to C , at this point she was apologizing why it took so long and told me she’s reaching out to the agent that is responsible for the refund, and told me to follow up with her the next day , the next day I called and I didn’t hear from C , I left multiple messages and sent emails , few days after I was able to get hold of C and she told me that she’s still trying to get the agent to send my money to me and she would follow up with me this time, I waited few days and didn’t hear anything from C ,

I called agin and left multiple messages, emailed few times but didn’t hear from her since then, I called customer service and I been told by multiple agents that I have to call this number [protected] not paying attention I called and the number was for C , I called again to customer service and I was told that this is the only number they are instructed to give me , ( and I can understand that , but at list give me a number for someone that would be available and not the same Mia person) now unfortunately to me I had to close the business due to Covid and divorce from abusive ex wife , that ended up with me being a single parent for a 4 years old daughter, and without a job so at this point after more then 2 years , I would appreciate the money come to me as I needed it now more than anything, I been trying to work with them but no one would help me and keep repeating the same cycle, the next step is the attorney general or any institution that can help me at this point they are holding the money and now not even answering me anymore, this is a crime!

Desired outcome: Receive a wire transfer for my money

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Is Elavon legit?

Our verdict: Elavon has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Elavon's position as a benchmark of trust and quality within its industry. Users and clients of Elavon can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Elavon earns 100% level of Trustworthiness

Perfect Trust Endorsement: Elavon achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Elavon. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Elavon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Elavon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Elavon.com you are considering visiting, which is associated with Elavon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Elavon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Elavon.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Elavon.

However ComplaintsBoard has detected that:

  • Elavon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Elavon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:41 am EST

Elavon Elavon Holding my Funds

Elavon is dishonest and Pirates on the take an has absolutely no integrity I did not choose this company..I went THROUGH my bank for merchant services and they gave me this corrupt company they have been holding on to my funds for almost a month continuously lie and make excuses to keep my money. I DONT TRUST these companies anymore from now on cash or check for me..it is a SIN what these people do and think they are going to continue to prosper..bad seeds wither in time.

Desired outcome: I would like for Elavon to do what moral and right deposit all my funds without trying to steal any of them

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10:58 am EST

Elavon holding amount for no reason

its a big scam company that tries to get merchants first and then hold their accounts and funds and when asked for reason they will quote some other bullsh** excuses and policies.

Stay away, they're not customer friendly at all. Not sure why such companies are even allowed to operate in Canada.

They're holding around $5k of my amount, accepting only $3K and also not releasing $3k either.

Desired outcome: Release funds

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8:41 pm EDT

Elavon Still billing on my closed account with them

Started to open an account for my business. Was promised great rates and they would pay for my buyout from the company I have my POS machine from because this is better using a vurtual machine. Never got the software they promised just a swipe card plate for the old hand visa and MasterCard paper zip zip machines. Called to cancel got the run around for 3 months was billed by them and now after paying 100.00 to cancel my contract with them I get another invoice they have taken more money out of my account again at the end of June 2016

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Update by Hugh Clouse
Jul 19, 2016 8:42 pm EDT

Sending a letter to them requesting they put the money back into my account

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6:07 pm EDT

Elavon Withholding funds/ risk management has no idea why they should not screw over merchants

WE HAD 10 CHAR BACKS. 8 OUT OF 10 WAS REVERSED BACK TO OUR ACCOUNT . RISK MANAGEMENT HELD THE FUNDS SAYING ILLEGAL ACTIVITY . ONCE ELAVON RELEASED THE FUNDS THEY WERE SUPPOSED TO RELEASE THE FUNDS IF WE WERE FOUND TO BE CORRECT IN OUT DEALINGS. we had submitted all documentation and waiting for our funds to be released. few days go by and doing sales as normal . credit card machines could not batch out .. after a few calls we find out ALL are accounts are canceled and terminated. money in sales are stuck in the machine and can not be deposited to our account . when we called elavon they said to find another way of recovering from the customer ... as we are going to tack down all the customers and ask for payment. like we take down phone numbers and contact information from a retail sale. ...

THIS IS A JOKE OF A MERCHANT SERVICE ! DO NOT USE THEM FOR ANY REASON . WOULD LOVE TO SEE THEM IN A CLASS ACTION LAW SUIT . !

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7:55 am EDT

Elavon Would never want to do business with them

I have had a merchant service account for many years…decided to switch to Elevon as it was advertized in the Costco magazine.

I took them more than a month so not even be able to set up the account. There was rarely any live person to speak to. I was on a call for 1 hour and still left without service.

They are VERY UNPROFESSIONAL. Would never want to do business with them. If they can’t even set up an account, how would they be once they get your money?

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jo stone
england, GB
Nov 08, 2012 12:52 am EST

Evalon are happy to take money for months and months KNOWING we'd ceased trading. No amount of written letters or phone calls could get them to send relevant paperwork out or help in anyway. I would not recommend doing business with this company EVERY

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11:41 am EDT
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Elavon Fees! Fees! fees!

Rip-off ###! Everytime I turn around my rates are jacked and/or some stupid fee is added. I closed the account in April 2012. In June 2012 I get another charge for a "Card Association Fee" which was NEVER charged before. They say it should have been charged to my account but they forgot! It is only $5.00 but this is just one more in a LONG line of BS fees, some of which are quite substantial. Run away from these ###! They are crooks! They are theives! They hide by saying these are fees that are charged by VISA and they are just passing them along. Guess what? I have Intuit processing, and they do not have all of these bull-### fees. I mean how can an outfit charge fees after the account is closed? My bank says they cannot dispute a merchant sevice fee, my only recourse is to close the account. Do not let Elavon / Merchant Connect have anything to do with your company / your money! These people are non-blinking rip-off ###!

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1:38 am EDT
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Elavon Credit card markups

I see nowhere on Elavon’s website to complain about this matter:
For the last 23 years I have charged items to my credit cards at the prevailing exchange rates. I was shocked, to say the least, when Novotel Paddington, UK charged my credit card at a huge 3.5% markup. I pointed out the exchange rate seemed too high but there was no explanation given. To add insult to injury I later saw marked on the customer copy the disclaimer re currency choices being offered (they had not) and exchange rate being final. (But nothing before I signed, only afterwards). I submit no bills should be charged at a markup like this, no warning was given before I was given the bill to sign and the wording on the customer copy was after the fact. Given the standards before Elavon card swipes came in there should be no place for these mark ups, or indeed Elavon, and even more so when this came without warning.

I doubt I will get a reply about this, I reported it to the hotel and they have not responded. Elavon appear to want to just make extra money, while deceiving the customer putting the blurb on the chit only at the end of the transaction.

Let the charger beware, check chits carefully and asks questions before signing.

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Merchant2126
Red Cliff, US
Oct 09, 2011 6:40 am EDT

http://www.elavon.com/acquiring/germany/contact/complaint-process-form.aspx

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1:06 am EDT
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Elavon Stole 100k from my account

This company stole 100k from me and my company on July 11th 2011. I have been asking them why since that date and have not revieved anything in writing. I have spoken to Lisa Yaple, Jay Smith, Bernie Deckys, all managers that deal with Elavon and work for Costco, Coscto is the one that recommended this two bit company Elavon. They act like they are concerned but nothing has been done in three days. Costco says they cannot even get Elavon to respond? Really Costco...your a billion dollar company and Elavon will not answer why they took 100k of my money without any notice. Oh..for those reading, i have been in business for 15 years and have high dollars balances, obvioulsy if they swiped 100k from my account.

Ralph White and Lawrence Taylor from Elavon should not be trusted. They are completely worthless and after they get you signed up..good luck getting any correspondence.

Lucreatia Embry, Carla M Henry and Todd Aaron with Elavon are absolutely no help either. I have sent in emails to these people repeatedly without any response. I am going to email them this link on complaintsboard so they can reply but I doubt they will. This is so fustrating to lose this amount of money without any written evidence from Elavon or Costco as to why the money was taken.

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4:20 am EDT
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Elavon Broken Contract

Elavon Complaints - Merchant Processing Services
I did read my contract says must comply with pci not a word about a web site Your contract is not clear and neither was the person that signed me up. where to sign up for pci. charged extra 30.00per month for not knowing how to comply did not catch it till annual extra charge 50.00.
also charged 5.00 per month for statement received total of 3 in a year.
got the first one then missed several months total of 9. So I figure my contract went into default the second month when I did not receive statements. tried to cancel being charged 195.00. Did not receive 9 statements out of 12 well I think I can prove them wrong, I think a subpoena of total count of customers and a postal bill would prove they are defaulting. Also told not getting statements does not break contract, still collected the 5.00 monthly. A broken contract is just that I am disputing the proprietorial cancellation fee.
I am going to try class action suit if I get enough response.
Feel free to contact me at [protected]@uprr.co or Fax [protected]
name is Jon.
Thanks Little Jon

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3:11 am EST
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Elavon customer service/theft

I dont know where to start, I have been in business for more than 20 years and never have I seen such poor customer service, from being on hold for over 1 1/2 hours on average to the rude way you are treated when you finally do get through to someone.
On top of all this i have had a hell of a time trying to terminate our account and 3 months later i am still getting billed.
word of advice ...keep well away from these theives.

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2:21 pm EDT

Elavon Scam

Count me among the pissed-off masses of Elavon/Ladco Leasing and their unbridled greed. I never got a copy of what I signed, not from the sales rep, nor from Elavon despite 3 requests. Ladco said there would be a $5 fee. They have been billing my account $42.02 every month for so-called "software." I asked about buy-out and they quoted me some $1300 or $1500. The software that I am "leasing" seems to be something I don't need. Even so, there are so-called "better" plans available thru Costco Merchant Services. There is also a QuickBooks plug-in available for $76.00. I found an Elavon payment gateway for $50 online. Their "premium"software known as ViaWARP can be purchased for $200. This is one big gigantic ugly humongous rip-off. I'm now trying to get out of this *** mess and will fight it. Sign me up for any class-action lawsuits out there.

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LUIS kim
SAN DIEGO, US
Mar 04, 2011 5:56 pm EST
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We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

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rightsdeserved
hawaiian gardens, US
Sep 15, 2010 2:13 pm EDT

We are in the same predictament with Elavon and Ladco. We decided to cut our losses where we could. Both companies have an early termination fee but fortunately you can continue to use Ladco equipment with another provider(our term fee with ladco would have been 900). If you early term fee with Elavon is less than $200 it might be better to pay that and make it up in your savings without another company. Our breakeven point would be in 6 months with Sage. Much better service, no contract, you can use your existing equipment. Also, I need to look further into the new visa and mastercard fee for Oct 2010 but the terms and agreement says that if you continue to process transactions after 30 days then you agree to the terms. Does anyone know if this is a loophole to avoid termination fee if we cancel before 30 days? Elavon customer service rep was less than helpful

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4:59 pm EDT
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Elavon Inappropriate Charges

We closed our business on May 15. On July 2nd, we saw a charge of $20 from Elavon for June (no transactions at all). So, we called them and found out that it was the "minimum charge". OK, we didn't pay attention to the fine lines, our fault. We asked them to close the account right away. On Aug. 3rd, we get charged another $20. We called them again and they said the account was not closed because of the problem of the fax. We were surprised, they got all our information, if there were problems why didn't they contact us? No phone calls, no emails, no faxes, ... nothing. Finally, we got the account closed and they told us that not only we still have to pay for July's $20 charge, we will get another $20 charge for August. This is insane! This is stealing!

How could they charge us for the mistake they made?! $60 ($20 * 3) might not be a big deal. However, it shows how inconsiderate and how unreasonable this company is. The representatives kept on saying "this our policy" -- is their policy "ripping off customers any way you could"?

Avoid this company!

p.s. Another guy got ripped off for 5 months ~ http://www.complaintsboard.com/complaints/elavon-c306869.html

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6:54 pm EDT
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Elavon CUSTOMER SERVICE

I am a Canadian customer of Elavon's (4 yrs), have had no problems to date, but today I phoned them to get some questions answered, and I have been on hold now for over an hour without ever speaking to a live person yet. In the meantime I also tried faxing them, but their fax would not pick up. I then tried a 1-866 number from the top of my monthly bill and got only a rapid beeping. Is something going awry with this company? I am STILL on hold, after 1 hour and 20 minutes! GRRRRRR! Must do yoga...ohmmm...ohmmm...
it's not working! Hulk SMASH!

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R3aLLyNo1
Knoxville, US
Dec 16, 2010 6:46 am EST

The COMPLAINT...? Where to start, yes the 1 1/2 hour wait or more on the phone or the compitional arguing with you about how much money you didnt deserve or how many peolple you talk to befor you get a supervisor thats says "NO WILL NOT REFUND OR RELEASE YOUR MONEY!" They goof off back and forth between phone calls about what they are going to get you mad about next. Place you on hold every 2 min to "research" your question that they should know since it was the 4th time calling! AND NOT ONE HAD LOOKED AT THERE NOTES TO SEE THATS IT WAS A ONGOING PROBLEM! or that you finally get someone nice but there so new they dont have a clue whrer to start because they was threw out on the "FLOOR" with very LITTLE training. So which complaint should I SCREAM MY LUNGS OUT ABOUT, well it all depends on where they start when they say "Thank you for calling ELAVON, my name is..., how may i screw you?

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highrollers
Fort Saskatchewan, CA
Jul 06, 2013 5:33 pm EDT

I had a customers debit slip (810.70) come back approved..but did not see the funds deposited the next day so I phoned in. Here is where they get shady. They say they didn't have the transaction so I should fax them a copy.. I did.. attention Sandy
Waited again, phoned back and they said it takes 7-10 days. Waited two weeks, phoned in and they needed a copy of the slip again. Did it.. waited the 10 days and still no money. Phoned in and was told to send a copy to a supervisor so they could "rush" it. 10 days more and still nothing. Fast forward a few more times, a few more promises and I wound up today.. on hold for an hour only to be told by a supervisor that I needed to get the customer back in to rerun his card because so much time had passed that the funds had been returned back to him. NOT MY PROBLEM! Terrible customer service..great equipement but what good is that if they don't give you your money.

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Vickie in Oregon
Portland, US
May 05, 2012 2:55 am EDT

I have been a Costco/Elavon customer for a number of years. They USED to provide excellent customer service and I would often recommend businesses contact Costco for credit card processing. But NO LONGER. Lately if you have a terminal problem, you can expect to wait an hour and a half to speak to a rep. They obviously do not staff adequately. My verifone equipment required an upgrade to accept international cards. The rep had me delete all the programming of my machine and then couldn't download the updated programming. Apparently, I wasn't hooked up to an analog phone line, but their rep did not verify the requirements before deleting my programming and leaving me with a dead machine. I was told I could pay $150 get an older model used machine and then send them my new model in exchange. Think twice about going through Costco if you need to rely on credit sales. If you ever need immediate assistance, YOU WILL NOT GET IT.

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Jim Giffin
Springfield, US
Aug 12, 2011 9:04 pm EDT

Elevon seems to not be interested in the least bit about their customer service. I cancelled my bank account to curb further overdraft fees on my merchant service(in excess of 8o0.oo) account. Then they unleashed the dogs. Shady outfit from Florida known as AGI. Called my phone 30 times in one day.(all over 155.00 in unpaid fees). I believe they are uptight because I beat them to the punch. I have records of 10 different area codes supposedly around the country. I am investigating as you read this. They remind me(AGI) of saul goodman(loser hack attorney) from the hit AMC show Breaking Bad. What has our country come to. This is not a TV show, this is MY reality. Hopeless in Oregon

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Etlee
, CA
Aug 04, 2010 7:49 pm EDT
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Elavon Customer service is a SCARY NIGHTMARE

I waited for about 75 minutes. This is really a terrilbe service. I mean, how can a company that service other merchants have a bad service as this. I'm new with the company, but with this kind of ugly service, I'm beginning to look around for reliable company.

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9:25 am EDT
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Elavon ilegal increase on rates

We signed with Tangerine / Elavon for our credit card transactions. To get us from using Moneris they gave us a 1.61% for all credit card. Five months later they unilaterally increased the rates more than 50%. We have tried to get to rectify the situation since January with no avail. We are planning a legal/criminal claim against this companies. Do not ever sign with them. They will make sign and then ignore you when you have a complain.
If someone is starting a class action, please contact us . We will be happy to join.

Carmen
Laval

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BJC77
Harriston, CA
Jul 12, 2010 12:38 pm EDT

If someone is starting a class action, please contact us . We will be happy to join

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11:14 am EDT
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Elavon Stole my money

Elavon sucks

I recently had them close my account "for security reasons" they stole over $4000 and will not return calls nor give me any reasons.
They have my bank account overdrawn and hit me with about $250 in service charges.
Their "security department" cannot be contacted directly, I am constantly told that they will contact me, which they never do.
Any help with Government departments I can complain to will be appreciated

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complainingcrybaby
Mobile, US
Jul 25, 2010 11:56 am EDT
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if you were closed due to security reasons, you were probably committing fraud or doing business in a way that is against visa/ms regulations. they don't just close accounts for no reason

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4:13 pm EST
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Elavon fees and thievery

Elavon is the company that works as a satellite company to my merchant service provider. I have no idea what they do. They charged us PCI Fees without notice and even after numerous calls, faxes, internet applications on our part to meet their criterial for becoming PCI compliant they still are charging us these fees. They somehow never received any of our numerous calls etc about the issue. There are 4 of us working on this and still our efforts are not reaching this company of thieves.
In addition we did manage with a TON of hard work to get in writing proof of our compliance, Elavon had the nerve to tell us that they have never in the history of their company reimbursed fees nor do they have a legal department. I think we need to band together and file a class action law suit.
How many of us are there and what do we do next?
Are you having this trouble with PCI fees and Elavon?
Let's fight them!

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tomm7
, US
May 05, 2017 3:52 pm EDT
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They are the BIGGEST crooks in the world, Alexander Nadar should be investigated. They steal money out of your account, hold money in case of chargebacks, charge made up fees for the sake of charging. STAY AWAY FROM THIS COMPANY!

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JACKEI
london, GB
May 30, 2014 5:02 am EDT

THIS IS THE ROBBER COMPANY NEVER USE THIS COMPANY IF YOU WANT TO REGRET THEN USE IT IF YOU WANT YOURSELF FROM GRIEF DO NOT EVER USE THIS COMPANY NEVER EVER SAFE YOUR TIME AND MONYE THEY ARE MODERN BANK ROBBER

Cherries44
Cherries44
Sandhurst, GB
Mar 08, 2014 2:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm a stylist in uk and for the last week I haven't got paid no money due to elavon taking the money before it's got into my bank account now making my books unbalanced incoming and outgoing. I've never been in debt whilst owning this card terminal machine but they continue to drain my money, I phoned yesterday and an Asian lady answered saying wait one moment I need to take a personal call then started speaking in an Indian language on another telephone, I was absolutely disgusted and distressed was an understatement. I've had no letters no warning that I was getting fined due to the non compliance also they've been charging me another fee that I wasn't aware about and really don't seem to be getting any answers from this Micky mouse company elavon more like fat elephant.
I have two more horrific years using this utterly unprofessional thieving fraudulent greedy company . Worst business decision of my life. Never again! Also there is a uk business seminar next week that I'm running for corporates and I've banned elevons participation.
Jackie's freelance Hairdressing services

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Muppet
, GB
Oct 12, 2012 8:46 pm EDT
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Ok I’m dumb. Never took cards in over 40 years of business and decided to go with Elavon.
My problem came at the end of the first year when PCI compliance reared its head.
I never knew about this as it was never explained and no I didn’t scan the agreement, just took the guy’s word and signed up. What could go wrong?
I was informed by email that my compliance had expired two months previously and I was being charged £17 per month until I was compliant.
I asked in two phone calls and letters for the fees to be sent to me in writing for my record and no letter ever arrived.
I was informed that their computer records flagged me as being non-compliant and that was why I was contacted. What? After two months?
Apparently the £30 fee for compliance is paid to Elavon, so why be in a rush to charge me when they can grab £51 extra by the time it was sorted!
Oh yeah, it’s up to me to arrange compliance I was informed.
Funny how this caring company leave me without cover for so long.
Roll on two more years and I’m out of there!

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Jaimee Sutton
Wenatchee, US
Jun 11, 2012 10:15 am EDT

We are noticing they are taking large amounts of money out of our account and we are not receiving information a statement of any kind. I'm so upset and I will get to the bottom of this. We are trying to switch as we speak! Thanks for all the information. I so appreciate it!

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Mopsik
Menasha, US
Apr 05, 2011 12:26 am EDT

Yep, I agree with complaints. Had them as my merchant services provider for over 4 years. Finally got sick of PCI compliance BS (I am a 1 person operation so 99% of PCI questions don't even pertain to me!) and increasing fees.
Switched to The Square so I can now accept credit cards on my Android phone.
Contacted Elavon to close my account. Since my statement cutoff date is the last day of the month I requested it closed March 1 - to avoid fees for March. Talked/emailed to at least 4 employees in the process. Last one on March 1 who confirmed that the account was closed that day. Guess what - I got charged a $20 fee for March! When I called them today they said too bad, so sad, you should've read the closure form more closely. I should've closed the account on Feb. 28! Since my account was "open" and THEN closed on March 1 I still was assessed the full feefor the entire month although my account was "open" for 1 day that month. Gee, would've been nice to do fair disclosure and make sure I am aware of that. None of the nitwits I talked to ever brought it up so I am guessing it's a "secret" internal policy. Today's employee and her supervisor were not particularly nice either. I hung up on the guy, called the FTC and filed a complaint over the phone. Doing it in writing tonight. Emalied my congressman. Called FDIC and they recommended I contact TN's AG since that's where Elavon is located. Both FDIC and FTC employees were courteous and helpful so I would recommend contacting them
BOTTOM LINE: PEOPLE, DO NOT USE ELAVON! There are other options out there.

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docholli
, US
Sep 15, 2010 9:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had a small business for several years and although credit cards have never been a major part our business it is becoming more so. I have been using the same company to process these payments for years and until 2009 never had extra fees from Elavon. In fact never heard of them until then. They are apparently a subsidiary of US Bank and were placed there, not to protect consumers, but to come up with new ways to scarf fees (in tandem with new policies and laws legalizing the theft) and make profits for doing nothing (oh, I forgot, protecting the consumer). Similar to what your fed and local governments do on your phone bills now. Get used to it. The country's ran by crooks and thugs who are in bed with each other to skim as much off of us as they can and in the process call those who disagree greedy capitalist. What a f***ing racket (legalized racketeering).

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artbaron
Fredericton, CA
Aug 06, 2010 5:29 pm EDT

To complaining crybaby. PS for all those who hate tangerine I do have some funny news. I tell the rep everyday that I am going to sign tomorrow and each day they call or fax repeatedly which of course costs them lots of money. I intend to keep toying with them the way they do others until they finally give up!

It is obvious to everyone that you are either an employee or an afflliate of the company in question. I have been with a reputable company for 12 years and only stayed away from tangerine because of the overwhelming number of complaints against them. People are not stupid and they see right through you! While companies can hide their deceptiveness in contracts it was Tangerines high pressure tactics that gave them away with us. For them to know that they are going to raise rates once they hook people might be legal but it is very dishonest and I hope they break laws which will catch up with them. I have never heard of charging different rates for different visa's and certainly none of the reputable companies do it. Unlike the other people you berate you can not accuse my company or me of being anything accept shrewd as we suspected anyone needing to be as aggressive as tangerine for business is probably bad news. If you are employed by them tell them I said that phoning people 5 times a day and using high pressure tactics will only lead to people like myself going on line to check them out.

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complainingcrybaby
Mobile, US
Jul 07, 2010 10:42 am EDT
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you should check the laws of your state, in alot of states it is illegal to record someone without both parties knowing they are being recorded

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complainingcrybaby
Mobile, US
Jul 07, 2010 10:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

go ahead and sue, they have the best lawyers in the industry you may as well burn your money

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Elavon - Merchant Processing Services

We signed up with and started processing with Tangarine Payment Solutions in October 2009. They had given us a rate of 1.61% plus some various charges for different cards but netted out to approx 1.8%, still a better deal than previous. Our rate for November still stayed @ 1.8% but in the middle of the statement stated "EFFECTIVE IN 30 DAYS, YOUR PROCESSING...

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