Elavon
Reviews and Complaints

100% agree with you. Promise you save money on transaction where you do save some money:
They don't tell you about monthly service charge and then I had to lease equipment. Also you have to pay 50$ insurance on the machine and tell you it's worth 2000$ if you want to buy it. Where on the internet you can get them for 100-200$
Will change company (go back to global) as soon as contract is done.

I as well am very dissatisfied with Ladco. I think they are unfair and unwilling to help their customers. All they want is your money through your bank account. DO NOT GIVE THEM ACCESS TO YOUR BANKING INFO! They will start charging you hidden fees and when you are fed up with them, they will say you have signed a lease and the only way out is to pay them for it.

I received a phone call from a representative of Ladco Leasing who basically conned me into leasing their product. Myself, being a new and first time business owner wanted to provide my customers with a ATM service. Unfortunately I was robbed 3 months after receiving equipment. I never could build the money back up to run the machine, but continued to pay for the ATM machine for 2 1/2 years until my business was forced to close due to the economy. At that point they said I owed them 10, 000.00+ dollars.After telling them that there was no way I could do that it jumped up to 14, 000.00+!Well I personally took the ATM machine to the place they asked it to be returned to in Knoxville.At that point it was turned over to a collection agency who basically threatened to sue. taking me to court and putting a lean on my home. I was able to work with them settling for 7, 000.00 dollars in which I had to borrow money from bank to pay. I deeply encourage anybody to steer clear of this company if anyway possible!

There is now a Facebook page for Ladco Complaints
https://www.facebook.com/profile.php?id=100002111000245

See post above by "Dubitable." And see post below mine from LUIS kim. Do not give up. Prepare for a fight, but I believe it's a fight that you can win. I argued unconscionability and BEAT THEM. I got out of the contract. But it's great to see that someone is finally working on a class-action suit. I'll be glad to be a part of it.

@LUIS kim Count me in. I'll furnish details on how I got out of my contract.
debwillard4050@gmail.com

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

I BEAT THEM. I did some research on contract law and learned about the Doctrine of Unconscionability, Section (2-302) of the Universal Commercial Code. It is protection for the little guy against unfair, extremely one-sided contracts with big companies. Here are some helpful links:
http://library.findlaw.com/1999/Jun/1/131178.html
http://www.law.fsu.edu/journals/lawreview/downloads/334/dimatteo.pdf
http://www.drbilllong.com/Sales/U.html
http://www.law.ua.edu/lawreview/articles/Volume%2058/Issue%201/schmitz.pdf
If you signed a pre-printed contract that contains terms that were not actually negotiated between the two parties, if you felt you had no other choice but to sign it, if it is very one-sided, you may be able to argue unconscionability.

You should contact your state Attorney General. Check them is they ahve register in your state. This company is scam. They did same thing to me.

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

We are in the same predictament with Elavon and Ladco. We decided to cut our losses where we could. Both companies have an early termination fee but fortunately you can continue to use Ladco equipment with another provider(our term fee with ladco would have been 900). If you early term fee with Elavon is less than $200 it might be better to pay that and make it up in your savings without another company. Our breakeven point would be in 6 months with Sage. Much better service, no contract, you can use your existing equipment. Also, I need to look further into the new visa and mastercard fee for Oct 2010 but the terms and agreement says that if you continue to process transactions after 30 days then you agree to the terms. Does anyone know if this is a loophole to avoid termination fee if we cancel before 30 days? Elavon customer service rep was less than helpful

The COMPLAINT...? Where to start, yes the 1 1/2 hour wait or more on the phone or the compitional arguing with you about how much money you didnt deserve or how many peolple you talk to befor you get a supervisor thats says "NO WILL NOT REFUND OR RELEASE YOUR MONEY!" They goof off back and forth between phone calls about what they are going to get you mad about next. Place you on hold every 2 min to "research" your question that they should know since it was the 4th time calling! AND NOT ONE HAD LOOKED AT THERE NOTES TO SEE THATS IT WAS A ONGOING PROBLEM! or that you finally get someone nice but there so new they dont have a clue whrer to start because they was threw out on the "FLOOR" with very LITTLE training. So which complaint should I SCREAM MY LUNGS OUT ABOUT, well it all depends on where they start when they say "Thank you for calling ELAVON, my name is..., how may i screw you?

I had a customers debit slip (810.70) come back approved..but did not see the funds deposited the next day so I phoned in. Here is where they get shady. They say they didn't have the transaction so I should fax them a copy.. I did.. attention Sandy
Waited again, phoned back and they said it takes 7-10 days. Waited two weeks, phoned in and they needed a copy of the slip again. Did it.. waited the 10 days and still no money. Phoned in and was told to send a copy to a supervisor so they could "rush" it. 10 days more and still nothing. Fast forward a few more times, a few more promises and I wound up today.. on hold for an hour only to be told by a supervisor that I needed to get the customer back in to rerun his card because so much time had passed that the funds had been returned back to him. NOT MY PROBLEM! Terrible customer service..great equipement but what good is that if they don't give you your money.

I have been a Costco/Elavon customer for a number of years. They USED to provide excellent customer service and I would often recommend businesses contact Costco for credit card processing. But NO LONGER. Lately if you have a terminal problem, you can expect to wait an hour and a half to speak to a rep. They obviously do not staff adequately. My verifone equipment required an upgrade to accept international cards. The rep had me delete all the programming of my machine and then couldn't download the updated programming. Apparently, I wasn't hooked up to an analog phone line, but their rep did not verify the requirements before deleting my programming and leaving me with a dead machine. I was told I could pay $150 get an older model used machine and then send them my new model in exchange. Think twice about going through Costco if you need to rely on credit sales. If you ever need immediate assistance, YOU WILL NOT GET IT.

Elevon seems to not be interested in the least bit about their customer service. I cancelled my bank account to curb further overdraft fees on my merchant service(in excess of 8o0.oo) account. Then they unleashed the dogs. Shady outfit from Florida known as AGI. Called my phone 30 times in one day.(all over 155.00 in unpaid fees). I believe they are uptight because I beat them to the punch. I have records of 10 different area codes supposedly around the country. I am investigating as you read this. They remind me(AGI) of saul goodman(loser hack attorney) from the hit AMC show Breaking Bad. What has our country come to. This is not a TV show, this is MY reality. Hopeless in Oregon

Elavon Customer service is a SCARY NIGHTMARE

I waited for about 75 minutes. This is really a terrilbe service. I mean, how can a company that service other merchants have a bad service as this. I'm new with the company, but with this kind of ugly service, I'm beginning to look around for reliable company.

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

Add my name to any lawsuit against them. They are simply thieves. US bank should also be sued for offering their services to their clients. Of course I didn't know better and went with what my bank rep was suggesting. Only to find out few weeks ago from that same bank rep that he personally does not work with them anymore...humm I wonder why?! Whoever is suing them or Elavon should contact me at akwaabafoodmarket@gmail.com

I have left many messages for someone to call me. We switched out our machines twice and our sales rep was suppose to return them. I now have 3 payments a month coming out with nobody returning my phone calls.
I am not surprised now after reading all of these posts. I think that this is no way to treat a customer.
I will let you know how I have made out. I am about to try again.

these people are out of control, I gave them my credit card to pay out the lease and there still taking the lease payment out after close a couple of months ago. called them today same run around add my name to the law suit list as well. I guess I will just close the account today.

I am also a victim! I would be more then happy to join a class action suit. When I stoke to the representative they ask if I wanted to buy or to lease the Equipment. I wanted to buy so he told me that after the 60 months lease the terminal would be mine and that's when I would start making money with the terminal and if the terminal ever stop working or if I had any problems with it, it was garanty and the would replace the terminal no problem! That's not what happened! I was convinced that the lease was to finish end of marsh 2015 when in it actually finish 13 months before in 2014. So they charged me 13 months extra and when the terminal stop working would they replace it? Not in a million years! When I called them and ask the speak to someone in french they just hung up on me. After I send them multiple emails to let them know what I thought of there Customer services. They responded with we will close the account and you keep the Equipment. The extra months paid will cover to price for the purchesse of the equipement. No really? there own contrat says that if I want to buy to Equipment there will be a extra 10% of the total amount paid to cover to purchesse of the terminal. So I was charge a lease of 60 months x 63.48$= 3808.80$ for the lease from ladco. So 10% of the total lease amount is 380.88$. But they charged me 13 more months x 63.48$ = 825.24$ - the 10% 380.88$ = 444.36$ they still charged to much but will they give it back no way! They just keep on finding excuses after excuses! Let not forget about elavon that also charged me 13 extra months at 43.45$ x 13 = 521.40$ And now I have a terminal that doesn't work at all and now nobody will replace it. If there is a suit out there please contact me!

I am also a victim. I closed my bank account so they can't take money anymore. They told me it was a 2 year lease, when I tried to cancel they said I could cancel after 4 years. Huh?! Where did the 4 year lease come from? Please contact me as well. tiffany@peridotsweets.com

I was also scammed by Elavon (doing business as LADCO). These are the same companies across the street from one another but over the phone denying that they are the same company. Attempts to terminate my Lease agreement before it was due were met with hostility and aggressive responses. When the LADCO lease expired then LADCO insisted that I return a old and outdated (4 year old piece of equipment) to Tennessee at my expense even though it was provided to me in Canada. My charges of $75.54 payable to LADCO, but collected by Elavon, would only be terminated upon receipt of the piece of equipment. In addition another fee of $31.95 per month was charged to my by Elavon for which no one has given me an explanation for either at LADCO, Elavon, or Inkas. Over and above this I am also being charged a fee of $16.95 per month and another fee of $30.45 per month by Inkas Finance corporation. Inkas provided me the equipment in the first place. Total charges are $154.89 per month - ignoring any commission fees to AMEX (2.9%), Visa (~1.95%), and Mastercard (1.95%), and Debit. DO NOT use the services of LADCO or ELAVON as you will be VERY disappointed and locked into a punitive and expensive agreement that will bleed your corporate accounts.

I am a victim of Ladco as well, and would like more information on joining the class action suit. I just need more information on how to be included in the suit. Does anyone know if there is anything in progress, or a link with more information?

Thanks

Shawn

Ladco Leasing is the biggest rip off ever! I would love to be apart of a class action suit.
Put me on the list, these people are thief's. [protected]

Ladco leases, just like every lease -- for terminal or a car -- is non-cancellable. You don't have to read into the agreement to know that -- the title of the agreement says so.

It's like renting an apartment or owning a home through a mortgage. So lease is like a mortgage. You own the terminal and can't cancel it.

There are benefits and downfalls. Know them all and choose what's right for your business.

If someone is starting a class action, please contact us . We will be happy to join

I just learned that I signed the contract with them, being trick to do so by a sales person. I am willing to look into pressing charges, I wanted to return the equipment in a first week. They wouldn't let me.

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

ANYONE KNOW IF THERE IS ANY SERIOUS CLASS ACTION LAWSUIT TALK GOING ON ? FROM THE LOOKS OF THIS WEBSITE, THERE'S PLENTY OF VICTIMS AND THEY ARE ALL CLEAR ON WHO THE PERP IS!

TOTALLY AGREE. LADCO LEASING IS THE MOST UNDERHANDED COMPANY I'VE EVER DEALT WITH. I AM ALSO HAVING A HUGE ISSUE WITH THEM TRYING TO EXTORT $6700. FROM MY BROTHER AND MY BUSINESS. IT WILL PUT US INTO BANKRUPTCY! THEY LIED AND CHEATED AND COULD CARE LESS !

Hi, I too am going through crap with Ladco Leasing. I did have the gumption to put a block on my checking account but now they are threatening me with $1800 bill or they will ruin my credit. I can't afford an attorney because my business is now closed. Is anyone aware of a class action suit I can join?
Thanks

D Starr
dstarr@elmore.rr.com

if you were closed due to security reasons, you were probably committing fraud or doing business in a way that is against visa/ms regulations. they don't just close accounts for no reason

They are the BIGGEST crooks in the world, Alexander Nadar should be investigated. They steal money out of your account, hold money in case of chargebacks, charge made up fees for the sake of charging. STAY AWAY FROM THIS COMPANY!

THIS IS THE ROBBER COMPANY NEVER USE THIS COMPANY IF YOU WANT TO REGRET THEN USE IT IF YOU WANT YOURSELF FROM GRIEF DO NOT EVER USE THIS COMPANY NEVER EVER SAFE YOUR TIME AND MONYE THEY ARE MODERN BANK ROBBER

I'm a stylist in uk and for the last week I haven't got paid no money due to elavon taking the money before it's got into my bank account now making my books unbalanced incoming and outgoing. I've never been in debt whilst owning this card terminal machine but they continue to drain my money, I phoned yesterday and an Asian lady answered saying wait one moment I need to take a personal call then started speaking in an Indian language on another telephone, I was absolutely disgusted and distressed was an understatement. I've had no letters no warning that I was getting fined due to the non compliance also they've been charging me another fee that I wasn't aware about and really don't seem to be getting any answers from this Micky mouse company elavon more like fat elephant.
I have two more horrific years using this utterly unprofessional thieving fraudulent greedy company . Worst business decision of my life. Never again! Also there is a uk business seminar next week that I'm running for corporates and I've banned elevons participation.
Jackie's freelance Hairdressing services

Ok I’m dumb. Never took cards in over 40 years of business and decided to go with Elavon.
My problem came at the end of the first year when PCI compliance reared its head.
I never knew about this as it was never explained and no I didn’t scan the agreement, just took the guy’s word and signed up. What could go wrong?
I was informed by email that my compliance had expired two months previously and I was being charged £17 per month until I was compliant.
I asked in two phone calls and letters for the fees to be sent to me in writing for my record and no letter ever arrived.
I was informed that their computer records flagged me as being non-compliant and that was why I was contacted. What? After two months?
Apparently the £30 fee for compliance is paid to Elavon, so why be in a rush to charge me when they can grab £51 extra by the time it was sorted!
Oh yeah, it’s up to me to arrange compliance I was informed.
Funny how this caring company leave me without cover for so long.
Roll on two more years and I’m out of there!

We are noticing they are taking large amounts of money out of our account and we are not receiving information a statement of any kind. I'm so upset and I will get to the bottom of this. We are trying to switch as we speak! Thanks for all the information. I so appreciate it!

Yep, I agree with complaints. Had them as my merchant services provider for over 4 years. Finally got sick of PCI compliance BS (I am a 1 person operation so 99% of PCI questions don't even pertain to me!) and increasing fees.
Switched to The Square so I can now accept credit cards on my Android phone.
Contacted Elavon to close my account. Since my statement cutoff date is the last day of the month I requested it closed March 1 - to avoid fees for March. Talked/emailed to at least 4 employees in the process. Last one on March 1 who confirmed that the account was closed that day. Guess what - I got charged a $20 fee for March! When I called them today they said too bad, so sad, you should've read the closure form more closely. I should've closed the account on Feb. 28! Since my account was "open" and THEN closed on March 1 I still was assessed the full feefor the entire month although my account was "open" for 1 day that month. Gee, would've been nice to do fair disclosure and make sure I am aware of that. None of the nitwits I talked to ever brought it up so I am guessing it's a "secret" internal policy. Today's employee and her supervisor were not particularly nice either. I hung up on the guy, called the FTC and filed a complaint over the phone. Doing it in writing tonight. Emalied my congressman. Called FDIC and they recommended I contact TN's AG since that's where Elavon is located. Both FDIC and FTC employees were courteous and helpful so I would recommend contacting them
BOTTOM LINE: PEOPLE, DO NOT USE ELAVON! There are other options out there.

I have had a small business for several years and although credit cards have never been a major part our business it is becoming more so. I have been using the same company to process these payments for years and until 2009 never had extra fees from Elavon. In fact never heard of them until then. They are apparently a subsidiary of US Bank and were placed there, not to protect consumers, but to come up with new ways to scarf fees (in tandem with new policies and laws legalizing the theft) and make profits for doing nothing (oh, I forgot, protecting the consumer). Similar to what your fed and local governments do on your phone bills now. Get used to it. The country's ran by crooks and thugs who are in bed with each other to skim as much off of us as they can and in the process call those who disagree greedy capitalist. What a f***ing racket (legalized racketeering).

To complaining crybaby. PS for all those who hate tangerine I do have some funny news. I tell the rep everyday that I am going to sign tomorrow and each day they call or fax repeatedly which of course costs them lots of money. I intend to keep toying with them the way they do others until they finally give up!

It is obvious to everyone that you are either an employee or an afflliate of the company in question. I have been with a reputable company for 12 years and only stayed away from tangerine because of the overwhelming number of complaints against them. People are not stupid and they see right through you! While companies can hide their deceptiveness in contracts it was Tangerines high pressure tactics that gave them away with us. For them to know that they are going to raise rates once they hook people might be legal but it is very dishonest and I hope they break laws which will catch up with them. I have never heard of charging different rates for different visa's and certainly none of the reputable companies do it. Unlike the other people you berate you can not accuse my company or me of being anything accept shrewd as we suspected anyone needing to be as aggressive as tangerine for business is probably bad news. If you are employed by them tell them I said that phoning people 5 times a day and using high pressure tactics will only lead to people like myself going on line to check them out.

you should check the laws of your state, in alot of states it is illegal to record someone without both parties knowing they are being recorded

go ahead and sue, they have the best lawyers in the industry you may as well burn your money

Thank you so much for having this information available. I too am a small business that has been stuck making $75 a month payments for their service that I am no longer using. Not only is this a rip off but their processing fees is almost 3 times higher than the company I am currently using. After months of having my US Bank Representative try and fight for me to no avail, I just contacted him and told him what I've found out and that maybe the bank should investigate a company that they are subjecting their customers too. Shame on Ladco and as well shame on US Bank for setting us all up! If the lawsuit is still available I would be interested in participating.
A and J Auto Repair

Just stopped payments from our nonprofit to Ladco. My boss was deceived into signing the lease and I just discovered how much this little peice of equipment we weren't using us was costing every month. $70/month can send 12 more kids to camp each year! ugh, so I stopped payments and I'm taking your advice and ignoring the threats.

I too am going through this mess when i had to suddenly close down my business. They have been taking $20.00 a month out of my business account for several years. I reasoned that the deductions would stop when my business closed. no. So I closed my bank account. I received a very rude call from their company representative telling me I owed $115.00 now and my contract (?) would continue for two more years. They were not interested in me making the small monthly amounts I could afford on unemployment. I quit my communication with them by phone then the official letters from their company in Knoxville began threatening me if I did not pay a lump sum over a thousand dollars within 10 days of the ups delivered letter legal action would begin against me, as well as my credit would be compromised. I do hope LuisKim does proceed legal action and he can use me if need be.

I am one of the fools that opened my own business with my mother, and her name was on the contract so once I was in, my mothers name was also, so when Brian and Ladco sent letters to my mother saying they were going to give my bad credit, i panicked and have been paying them for 3 years at approx $98.00 per month and then a whopping $500.00 pay out! Only to keep my mothers credit rating in good standing! Now they want me to return their machine to the USA and I am in Canada, but no one is telling me what customs paperwork that I need, and they are telling me if they do not receive the machine within 15 days they will be charging me another $300.00. This seems like it will never end! Boy I am such a loser!

THE same thing happened to me my bank representive didnt even tell me that the contract was for four years..and my business wasnts that well so i called them to cancel and they told me that i have to pay $3000 and they sent me collection letters, did you guys when the lawsuit against them or what happened with youvguys isvthere any luck that i could get out of the contract without paying

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up. Even if you pay them, they will call you in a year to ask more money and even if you pay again, they will send the case to the collection just to hurt your credit. This is what I have seen in people's post.

I also did not sign a lease nor receive copies of anything I 'supposedly' signed. Zeta155 I would love the rest of your info...how do I reach you?

I had the same problem but I never signed a leasing contract with LADCO. Wholesale Merchant Processing forged my signiture.

Same thing happened to me but I didn't not sign any contract with LADCO. Someone forged my signitures from Wholesale Merchant Services application. please email me.

How do I contact you Zeta155? steverose72@comcast.net

We will start the class action suit. Now we are gathering more people.
Please be a part of us and contact me at [protected] or wacafehue@gmail.com.
You are not alone. Don't give up.
If you have been scammed by Payment systems, Azura or Ladco, please contact me.

Want out of this Ladco Scam?

Lets start with some Ladco history.

Back in November 2009, Ladco Leasing was purchased from a man named Leon Ladd by Elavon Merchant Services. Elavon DOES own Ladco, even though 9 times out of 10, they will tell you different. (Also, both of these companies are owned directly by U.S. Bank, so any line of credit or open accounts with US Bank can and will be drafted.) Many employees in Ladco were actually trained by Elavon, but training was all based on "need to know". Most Elavon employees don't even know they work in the same building as Ladco employees. Each side of the fence is told to direct your complaint to the other, mostly because no one wants to hear complaints all day. Sales people are trained strictly to make a sale and move on. Typically you will deal with customer service after the first interaction with your sales person. The fact that most customers that sign up for these services are typically rushed through review and signing of the lease agreement does make the ability to imply that you didn't read what you signed readily available to Recovery and Customer Service.

NOW- What you dont know.

Since the merge in 2009, Ladco's Recovery Department has stopped reporting debts to the credit bureaus, as they claim that it was "a better business decision". Of course they stopped. The agreement that you signed holds about as much validity contractually as the toilet paper you use every day. The secret? STOP ANY DRAFT ATTEMPTS BY LADCO. (Usually your bank can stop any/all drafts from a specific company.) Even if this means closing your existing bank account and reopening a new one. In your lease agreement, it DOES state that Ladco may draft funds from any open bank account or line of credit associated with your Social Security Number. Ironically enough, the only way they can find "any open bank account or line of credit" is if it's a US Bank account. Ladco pushes for ACH payments each month. Contact your bank if you are set up on this system, and stop drafts from Ladco. In their collection attempts, they will threaten "legal action" or "further collection" against you if you refuse payment. Some will probably say "Your credit MAY be effected if you dont maintain your obligation". The key word there is MAY. Legally, they have to say "may", because if they threaten action but never pursue it, your attorney is going to make you a rich man. Speaking of attorney, there is no need for one. Again, save your money. There are no legal grounds in which they can claim action under, and will typically try to use your credit as leverage for negotiation for payment. You really think a company that has accumulated as much revenue as they have are going to take you to court over a $200 machine? Doubtful. They're too busy ripping off other unsuspecting businesses.

In short- stop putting your hard earned dollars in the hands of crooks and criminals. Don't let them play the fear card. Your credit and your money will be fine, as long as you do as i've instructed above. Furthermore- Learn to treat your employees well and subtle hints and tips such as these wont ever surface about your business. :) If you have any further questions about your specific case or agreement, feel free to contact me via message. I would love to help, and there is plenty more information i can provide if necessary. So good luck and God speed! I pray that the thousands of people effected by this scam recover strongly and learn a valuable lesson in the process.

Honestly, I had to cancel my bank account before they even started ripping me off. The next thing I plan on doing is paying a rock fiend to crack a rock over the execs head and letting him know our appreciation for the hassle. I am a blue collered worker, I do my business with honor and respect, and these two timing widgets are in need of some serious disposal.
My heart and heat goes out to other small business owners who have had to put up with these guys but they will not be forgotten in our side of town. Do unto others as you would have them do unto you my son.

Someone at that company needs to get clipped.

Your problem may not be with Elavon it may be with the ISO Tangarine either way there now a code of conduct for Credit Card Processors in Canada mandated by the Federal Government. You have 90 after you are notified of an increase of any kind to get out of the contract. This may include increases in Assessment fees upcoming from Visa and Mastercard. Unfortunately there have been many questionable dealings in this business in the past. My suggestion is never to sign a contract there are ISO that will give you a good rate with no fixed term contract or cancellation fee and do not lease equipment. For more information go to www.smallbizassist.ca

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Thank you all for such insight into how Pivotal / Elavon / Tangerine all operate. I have been on hold for the past 20 minutes with Pivotal in order to reach someone to discuss why a friend was charged $1100 to cancel his contract early. In reading the contract I discovered that it is for 5 years! Most of the companies out there only put merchants on a 3 year term, and the cancellation fees usually range in the $300 area. Tangerine lists it as $500 or the amount determined by computing the number of months left on the contract, and multiplying that number by the average monthly fees paid by the merchant. WHICHEVER IS HIGHER!

There's a new Merchant Services provider on the market now that is really starting to gain a lot of popularity, they're called: Payfirma and are based out of Vancouver. They have 100% transparent pricing, and do not place you on a contract with them. I've spoken with a couple of their reps and have found they are courteous, responsive and above all, HONEST!. check them out: http://www.payfirma.com/

I hear these stories everyday as I'm an agent with a competitor and speak to merchants that were with Tangerine, now purchased by Pivitol Payments. If any of the merchants that are having problems want to look at a different option, which includes a complimentary chip enabled terminal, so you don't pay any more monthly rental or leasing fees, or just want some explanation into any of the fees you're currently paying, you can reach me at ronsbb4@gmail.com

Have you seen this blog: http://pivotalpaymentssucks.blogspot.com/ ...truly unbelievable. These guys are criminals!

After some digging I found out how to get to a live body!

Here's someone's phone# at Pivotal who will take your call

John Zanetti
Manager

685 Cathcart, Suite 1000, Montréal, Québec, Canada H3B 1M7
Tel: [protected] x8046 Fax: [protected]

For anyone here having problems with any other merchant services provider in Canada - we have the solution.

My name is Ron Seigel and I'm a Sales Manager with Securus Payments. We offer the lowest rates in Canada and guarantee that they will NEVER increase - period. We don't start you out with teaser rates just to increase the 6 month later. We don't hide fees. We value our clients and don't have to stoop to those levels.

For those that are interested in taking a look at what we have to offer please call me at [protected] and I'll show you just how much you can save with Securus.

I got an unsollicited call from a person called Fatima to send her my current charges with Moneris to see what they can offer me. I have sent it by hiding all the account information etc. 1 week after I received a call from Mya Karonah (aka Saini) offering me better rate than my current provider Moneris from supposedly Tangerine Merchants acting as an independent broker. She really offered a very interesting rate over the phone. She faxed me the papers and called me back right after and after going through the rates she asked me to sign the paper on which she had filled the rates and I had not enough time to read all the fine prints. She mentioned that she will fill the missing information and send it back to me but to speed up the process it would be better if I can return it signed. I have faxed it back to her and started to wait for the completed form and for the machines and in meantime I read the fineprints and asked to other competitors to give me an offer. What I realized is that the rates written on the paper had a small sign + in front which was contradicting what she had told me over the phone. i.e.: I was supposed to accept Amex and the form has no mention of Amex except for the charges. No one asked me my Amex merchant number to complete the missing information. The rates are written in a way that consumer can get trapped easily. Despite the fact that I asked repeatedly the rates and she kept repeating the lower rates when I was asking her if she was sure about the rates. I tried to call her back several times but always got an answering machine. I was not able to get the + sign clarified. After 1 week I did not receive a call back from Mya Karonah (SAINI). YesterdayI received a call from another person Reenu Sharma telling me that the papers faxed to them were not accepted by the bank because not readible and she wanted to send them back by email to get them picked up by Fedex once I sign them. I mentioned my concerns and my numerous calls not returned and that I wanted to cancel the application. She said she will pass the message to Mya. I did not hear anything until I sent an email to her "VP" mentioning the situation and that I wanted to cancel the application. Then I got a call from Mya. At the end, they want to charge me $ 500 x3 because I have 3 small business and needed 3 machines for "Liquidated Damages". I have not received the machines, did not start the service and never received the completed application forms. My mistake was to trust the lady and send her the signed forms half filled. I have reported this to Better Business Bureau and tomorrow I am calling Consumer Protection Office. There is a serious misrepresentation between what they say over the phone and how they are writing on the documents and how they can use it against you. I have left messages to my bank to inform them to stop any money withdrawal from my account under Tangarine Merchants or Tangarine Payment Solutions. I mentiond clearly to TANGARINE TO CANCEL MY APPLICATION. They tried hard and threatened me to proceed with the payment of $ 1, 500 if I cancel or move forward with the application. I made it very clear that I was asking the cancellation of the application and they can not withdraw money from my bank account. Really deceiving to see that there are very unscrupulous people ready to "steal", and do misrepresentation to trap you. Please investigate this company to prevent them to fraud other small merchants like me. I am very nervous because I am sure they will try to withdraw money from my bank account. How they can charge $ 1, 500 for "Liquidated Damages" when I have never received the completed form, never received the 3 machines and the bank has refused to lease because it was not readible and asked for new documents with my signature which I have not signed. In this situation they can even not pretend that they were sending me the machines because the lease did not go through. I am sure there are other merchants trapped with them and not knowing what to do because the documents are misleading and the phone conversation is completely misrepresenting the truth. The only soltion is to close the account and open a new account.

I've been with Elavon for 18 months now with no problems, and no rate increases. But I have a deal through Costco. I've been courted by pretty much all the processors, including moneris, and I've taken the rates offered and broken each of them down in comparison to my statements. Elavon through Costco is the best deal out there. Moneris guaranteed they would beat my rates, but after I broke it down and told him he couldn't, he didn't believe me, so we went over my statement together and he said he couldn't beat it. If I switched to Moneris, I would be paying and extra $7.00 in rental, and extra $5.00 activity fee, and extra 0.01 per debit transactions, and an extra 0.25% for non qualified cards. The only rate they could beat was in qualified credit cards, but since I'm currently about 50/50 in qualified vs non-qualified transactions, I would end up paying more as the Moneris non-qualified fee is higher then Elavon. He kept saying their customer service is better, etc, but so far I have not had a problem with customer service. Also, he said they have same day deposit, but I've noticed that if I do a settlement by 5pm, the funds are usually in my bank account by the time I get home and log in to my bank account. They also argued that Elavon is not chip ready. Well, the other day, I was having problems processing debits cards, and when I called in, they uploaded new firmware to my terminal, I was not supposed to know, but it was the chip card firmware, and after I played with my terminal for a while, I discovered that my terminal is now chip ready and can accept credit and debit chip cards. I guess the reason I was having problems is they updated their network in preparation for chip cards.
Also, the other argument is Elavon does not offer electronic gift cards. Well, they do now, and they are a lot cheaper then Moneris, Chase, or anyone else! Low minimum order with flat rate fee per transaction. It works out a lot cheaper then the other rates I was quoted. If I remember, Moneris was about $1.89 per card. Elavon is $1.09 per card, but with 0.20 fee to load, and 0.20 fee to redeem. do the math, and if a customer only uses the card to load and redeem, it works out to $1.49, and if they reload, I'm now looking at $1.69, and with another redemtion, I'm now at $1.89 per card. No other fees, with all the fees, card prices, etc, my quote from Moneris was over $600 for 200 cards. About $3.00 per card.
But don't just take my word for it. If you are a Costco member, check out the Elavon deal. Even if you are not a Costco member, paying the membership fee and going with Elavon will be worth it. they are now chip ready, have electronic gift cards, and the best rates.

To complaining crybaby. PS for all those who hate tangerine I do have some funny news. I tell the rep everyday that I am going to sign tomorrow and each day they call or fax repeatedly which of course costs them lots of money. I intend to keep toying with them the way they do others until they finally give up!

It is obvious to everyone that you are either an employee or an afflliate of the company in question. I have been with a reputable company for 12 years and only stayed away from tangerine because of the overwhelming number of complaints against them. People are not stupid and they see right through you! While companies can hide their deceptiveness in contracts it was Tangerines high pressure tactics that gave them away with us. For them to know that they are going to raise rates once they hook people might be legal but it is very dishonest and I hope they break laws which will catch up with them. I have never heard of charging different rates for different visa's and certainly none of the reputable companies do it. Unlike the other people you berate you can not accuse my company or me of being anything accept shrewd as we suspected anyone needing to be as aggressive as tangerine for business is probably bad news. If you are employed by them tell them I said that phoning people 5 times a day and using high pressure tactics will only lead to people like myself going on line to check them out.

First of all, it's YOUR responsibility to follow up whether or not YOUR account has been closed. Second of all if you would read the closure from or contract, you would see that it takes 3-5 bus days to close your account. But i'm sure your illiterate and reading takes too much time too