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Edible Arrangements / Horrible customer service

1 Alameda Crossing 1729 N Dysart Rd Suite B 104 85392Avondale, AZ, United States Review updated:

I thought i'd send a dear friend a mothers day gift and decided edible arrangements sounded good. i tried some chocolate covered bannanas and was impressed. however the branch i purchased my order from was friendly and told me they could have some delivered to an address in arizona. so i got a call l8ter that day informed that avandale dysert store did not deliver the arrangement and that i should call the other store to talk to them about they're mistake. i'll admit it was the cheapest thing i could find but i wasn't expecting them to be so expensive in the first place, to be charged a $12 delivery fee on 6 chocolate covered bannas that was $15 dollar box was ludacris, the fee for delivery fee was plenty of money almost more then the box. i could get sees candy to deliver a nice box of chocolates well over a dozen for less then $25. neway i called her with the intention of buying a slightly bigger arrangment for a reasonable price, but the manager was very arrogant defensive and condecendingly went into how I ordered something they do not deliver (well duh)and i have to arrange something else with the other store. she didn't have to tell me that with that snoby tone so i hung up on her seeing as how i could deal with the genessee rather then her poor customer service skills. she then had the oddacity to call me back and say i was just calling to find out if you meant to hang up on me cause i was just telling you what you and thier store did nothing wrong in so many patronizing words or less. so i hung up again to avoid calling this woman derogatory names as she was beggining to harrass me now clearly instigating a fight. She then called back again and left a message informing me that she is going to block any arrangements as best as she can from the company and her store will never deliver to that address i provided ever. HOW OBSURED! what if someone else wants to send them a gift besides me! this woman is clearly vindictive rude and worthy of the name calling that came to mind. the Genesse store in san diego will get back to me tomorrow about refund or getting another store to deliver to my dear friends at another address instead. that manager thinks she so smart trying to "block" gifts sent to that address however she isn't the god she thinks she is my friend does does work at another address. this is a conflicting issue with me as i have half a mind to boycott this company completely if it weren't for the great service i recieved at the genesse location in sd cal. i know it's just some locations, however it can be frustrating enough to forget the whole thing.

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Comments

  • Ga
      27th of May, 2009
    0 Votes

    It's not surprising that someone with such poor command of spelling and language skills would not be able to clearly communicate with professionals. What is surprising is that they would waste good money on luxuries rather than funding for a junior-high school diploma.

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