I contacted Edge Flooring by phone, email, letter and by using the Better Business Bureau, (BBB) in Georgia (where they are based) concerning my faulty kitchen flooring.
We bought the Edge Flooring tiles, cutter etc. as was recommended to use and followed all the DVD instructions and still our flooring is substandard. It has cracked, crumbled has grouting stains which will not come off no matter what I do.
Edge Flooring asked for a set of tiles from my floor which I sent. These tiles are cracking, crumbling at the edges, have stains on them I cannot get off. Edge Flooring finally contacted us and stated there was nothing wrong with the tiles. I expected a written answer to my concerns with some type of explanation. I received a letter which stated there was nothing wrong with the tiles, even though the one I sent had cracked. I asked for and expected a written or emailed explanation to the type of tests used but I received neither.
The tiles are still cracking and the grout will not clean off the tiles even though I followed the very terse instructions from their customer service department and everything has been done as per the DVD. I need a complete new floor.
These tiles are supposed to have a 20 year warranty, well this floor has only been down approximately 20 months and looks like it is 20 years old and needs to be replaced.
As I said earler I had been very patient with Edge Flooring and finally went to the BBB, who could not get Edge Flooring to answer their enquiries. In fact they have now been taken off the BBB listing.
I just wasted around $2, 000 on flooring, I am going to have to rip up and replace.