Drive here.com / Bad Service/Scam artists!
My husband and I have been unfortunately dealing with this company for over a year now. We have been incompletely satisfied with their customer service, the vehicle, and their fraudulent mishandling since the moment we left that lot. My husband and I are very young, in our mid-twenties. We needed a vehicle to get around in, and unfortunately I had bad credit and my husband had no credit. Someone told us about Drive Here, and I decided to give it a shot. Initially, we were very excited. It was our first vehicle, and we chose it on the lot. That's where are the lies began. The sales team were extremely rude, unhelpful, and barely spoke a work of English. Because we were in such a desperate need of a vehicle, we figured they were just having a bad day, and we were going to go ahead with the plan. Before we even sat down to sign the papers they lied and told us that we only had to pay $500 down, but somehow they got us to spend $1000 instead. The sales rep Ray also lied to us and stated that we were leasing the car, not financing it as well. He told us that we could return the car in ten months once our credit was repaired, and we were free to go anywhere else with our better credit to get a vehicle. My husband and I loved the idea, and went along with it because we really wanted a newer car eventually. Ray stated that they weren't a "car dealership", that they were a credit restoration company selling cars to "help us out". We found out ten months later that was an outright LIE. Of course, they made us feel like we "heard them wrong", but Steve the VP told us that they are a "lease-to-own" company, and the only way that we can get rid of this truck is to trade it in and get ANOTHER vehicle that they are selling, or BUY OUT. I was shocked, hurt, and felt used. Anyway, when we left the lot we were ecstatic. The truck wasn't in tip top shape, but we figured we would bite the bullet and deal with it until we got more on our feet. Days later we found out that the heater/air conditioner and the radio did not work. We did not initially check this stuff because it was in the summer and we just wanted to make sure the car ran properly. We let those issues go. My husband and I opted to have direct payments withdrawn every week. That was immediately a bad idea. First off, they do not take the money out on a designated day. Some days they take it out on a Friday, some days they take it out on a Monday, and other days they'll take it out on a Tuesday. There were weeks where they even skipped a week, and decided to take two weeks of payments out instead! I could not BELIEVE it! I had to constantly track my bank statement to make sure that they did not overdraw me. I have spoken to them many of times about their professionalism issues and the fact that they were taking the money whenever they felt like it. There were times where they hounded me to make a payment, and I would have to continuously tell them that I was on AUTOMATIC PAYMENT, and that they should be grabbing the payments, not me having to deal with it. There were other times where they actually DID overdraw our account and we had to take care of those problems. As the months progressed, my husband and I barely drove the truck. In a year span of time, we might have only driven a little over 3000 miles on it, and the truck was having a ton of issues. A tire rod issue, the engine went, and other major issues as well. In July 2010, my husband and I were nearly in an accident when the truck just stopped working in the middle of the highway. We immediately called Drive Here. I had to fight with them to come pick it up off the highway without charging us. I also demanded that they fix the truck and not charge us for the truck until it was fixed since we should not have been having those issues with a truck that we barely drove 3000 miles on. They reluctantly agreed, surprisingly. Well...They had the car for over two weeks. After many problems, the time my husband and I had to take off from work to go there time and time again, and the hassle...We thought the truck would would work. WRONG. The truck is sitting in front of our house because now the alternator and other stuff is not working. We are completely dumbfounded in how this truck is a complete junker, and how this company keeps on getting away with thieving their customers. We have never missed a payment, and always pay on time. Today, I went online to my bank statement and saw that Drive here took out $119.00 instead of their usual $115.00. I called them and spoke with Ray at extension 134 to see why they took more money out. He told me that on July 28th, 2010 there was no payment listed on the account, so they just took money from my account without calling or authorizing it with me first! Are they able to do that? I told them that Steve authorized that when the truck was not working and they were fixing it, that they would cover two weeks worth of payments. The truck went in on July 21st and we did not get it back until August. I tried telling Ray this, but all he did was threaten to hang out on me, and that Steve would have to call me back. This scenario should have been DOCUMENTED months ago. Why are they NOW taking money out of my account unauthorized for a payment that should have been "taken out" at that time? Once again, I am on automatic bill pay, so this is not my fault. I have had so many other issues with this company, but I do not have all day to list them all. With all of their lies, deceit, and promises for fixes and never getting them, I have had enough. I have gone through a great amount of emotional trauma from these people, and I have seen that they have put many people through the same heart break as well. Something needs to be done with this immediately, as they are scamming thousands of people. I have proof from my bank statements of all of their mishandling, etc. I have access to phone records or all the time that I have spent on the phone with them dealing with all of these problems, and I have the testimony of various people who have dealt with the same problems.
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