Drive Financial / Poor service!
My husband and I purchased a truck from Eastern Motors, which Drive Financial was the lender. We are still fighting with them and have been for the last 3 months. The first time we called into Drive Financial was to get a payoff amount because we were re-financing our house. We were given an amount but never told that the amount had to be paid by a certain date and if not paid by that date it would be going up. About a month later our re-fi went through and we were ready to payoff the truck. To be 100% positive of the payoff amount before we sent in a check I called to get the amount again. I was told that the payoff amount was different and this was because we didn't pay it by a certain date! I explained to the rep that we were not told we only had until that date to pay. So instead of getting into an ongoing argument that was going no where I agreed with the amount and proceeded to prepare to have them paid off. The next time we spoke to Drive Financial they called my house saying the truck was going to be repossessed because we were late on the payment. I explained to the representative that I had mailed the check, she proceeded to want the check number. I also explained to her that my family & I had just sat down for dinner and I would call her back with the number. She got very nasty with me so I hung up on her letting her know that she would get the check number in a few hours. My husband called back with the check number and amount the check was for and confirmed that the amount was going to satisfy the account. By the end of August we still had not received a title. I called to ask why and was told we had a remaining balance. The representative that took the check number falsely documented our account stating they told us that the check would not pay it off and we would have the remaining balance. After arguing with the rep I asked many many times to speak to a manager and finally got one. I was on the phone with the company for about an hour and a half. The supervisor assured me he would have the phone recordings pulled and get a resolution on the account. 3 weeks went by and I never heard from him. Today I called back to the company and was told there was never any phone conversations pulled and nothing noted that I had spoke to any supervisor about having them pulled! This company is crooked and have a very poor record keeping system! I am not going to stop the fight about the remaining balance. I was also told they do not have a corporate office phone number to give out they only have an address... It's BULL! I have worked for a collection agency and there is always someone higher up to talk to.
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