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Dri*symantec / Charged twice for Norton renewal

1 England, Northumberland, United Kingdom

When my Norton protection package was due to expire I tried to inform them of a change of credit card but I was unable to get past the error message. The result was that I arranged to pay as though I was a new customer. This also failed so I exited the site before authorising the payment. Subsequently, the Norton site allowed me to update my information and my payment was made.
I now find that Dri*Symantec have charged my card with the amount £44.99.
I am contacting my card provider in order to recover this amount.

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