Dinodirect — DinoDirect online shipping is a scam
I ordered a Hovercraft using a voucher that I purchased through Eversave. I paid nearly 40$. The Hovercraft arrive in TAPED box, which had clearly been opened previously. The decals were smudged as if rubbed. The AC adapter was completely busted exposing all of the inner wires. Finally, the Hovercraft did not work! It won’t move on carpet at all. It will only move (barely) on the wood floor – it’s supposed to move 20 kilometers per hour. There is a large hole in the air bag part.
While the prices are competitive and quite good, they do not tell you that the items come from China. This is fine, if you are happy with your items, but if there is a problem that they don’t see as being their fault-size, don’t like it when you receive it, etc. It is your responsibility to return it at your own cost-to China. This can be very expensive depending on what it is you are returning. Somewhere in the $45.00 range, if it is over 4 pounds.
Honestly, I don’t think this is fair, because this very expensive. It sort of defeats the purpose of the price. They should pay for return shipping as well if you are not happy with your items. I will not be buying from them in the future.
I contacted DinoDirect about all of this and they will not replace my product. They will only give me a gift card unless I want to PAY the shipping to have this item shipped back to them. THEN, I can submit a request for my refund. This is absolutely asinine. I will never do business with this company again. This is absolutely unacceptable and I consider it a scam. I will be reporting to appropriate agencies.”
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