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Diamonds International / No Refund Policy

1 38 West 48 St.New York City, NY, United States Review updated:
Contact information:
Phone: 212-764-6900

On 11-27-08 we purchased crown of light diamond earings from diamonds international in St. Kitts. we were on the Celebrity Soltic, that night my wife wore the earings, during dinner she told me she was having pain in her ear lobes. We went to the show after dinner, then returnd to our cabin and upon removal of the earings, my wifes both ear lobes BLED and were PAINFUL. The next day went to onboard shopper for advice, he advised contact D.I> when we return home. Here is where the "FUN" starts. Dec. 3, 2008 phoned D.I. left message. Dec. 4, 2008 spok to Neil, faxed all documentation requested.After that no response to phone calls. THEN was advised asupervisor can only handle case because it is Crown Of Light. Four days for BELLA to return call. THEN the hammer Fell ; NO CASH REFUND WHEN YOU BUY FROM ANY D.I. STORE. There Are NO signs posted, salesman DID NOT ADVISE of this . Bella informed me to read back of reciept. I infomed her to get the reciept you must pay in full, then it is to late!!! All she kept sayig is "company policy" Called Celebrity and was told to call on board media. I recieved same response.Bella told me she had a client with same complaint and D.I. replaced setting with platinum, I asked for same, was told she would have to call vendor to see if it can be done!!! My advice if you goto ANY D.I. store ask refund policy BEFORE you pay!!! I am still in the battle . Any advice on obtaing a refund PLEASE email

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  12th of Dec, 2011
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Does the receipt ACTUALLY say NO REFUNDS? Mine doesn't. Mine says refunds will not be issued due to buyer's remorse. How did it turn out for you? I am fighting this and hope others might have won or could share some info that might be useful.

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