Diamond Furniture / Horrible policy/Misrepresentation
Diamond Furniture company is a truly bad representation of good customer service and have horrible company standards. Their slogan is "Nobody beats the Diamond Deal", however this is a complete hipocritic statement. I was recenlty at the cherry hill location and saw a sofa and loveseat set for $723.00, thinking this was a great deal I put on lay away with $400 down. About 4 days later my sis and went to another store looking for a table set. At that store we found the same exact sofa and loveseat for only $580.00. So right away i called Diamond furniture and asked if they could do a price match or atleast refund us the $400. Unfortunately the manager of at diamond did not want to cooperate with us. He said that he wouldnt be able to match the price bc it was not the same manufacturer and couldn't get the money back since it was 1 day past the 72 hrs of getting refund. Now Im forced to use the $400 store credit on the other crap they sell. Never again will i deal with such a company.
The pictures below show the Furniture from diamond which I took w/ my cell phone and the others are from the other company's website. As you can see both are clearly the same set.
More Diamond Furniture Complaints & Reviews
- Diamond Furniture - Not Honoring Warranties/Bad Customer Service 
- Diamond Furniture - Extended warranty 
- Diamond Furniture - bought insurance wont abide by it
- Diamond Furniture - Service, Quility
- Diamond Furniture - Bad business
- Diamond Furniture - Order
- Diamond Furniture - multiple delivery dates & wrong color
- Diamond Furniture - Layaway