[Resolved] Dex Media / Won't cancel our account
We received a letter entitled Renewal Notice. We were told to call before 6/25/15 if we did not want to renew. I called 6/17/15 and told Dawn Stults I did not want to renew. She was very pushy and aggressive but I repeatedly told her I did not want to renew. I said I wanted a written confirmation. Finally, she said ok. I asked if I could get written confirmation. She said "They will send you something." I have received nothing. To follow up, I sent an email to [protected]@DexOne.com on June 19. On June 24 I received an email reply saying my contract went from Sept. 2015-Sept. 2015. They did not cancel as they said they would. We are in NO contract with them. We want to cancel!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Dex Media Customer Care's Response, Oct 07, 2015
We apologize for the issues you've encountered and would like to look into this matter. Please contact us at [protected]@dexmedia.com with your business name, address and best available contact number for prompt follow up. Thank you.
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