[Resolved] Dex Media / Duplicate accounts

Bristol, TN, United States
Contact information:

Twice in the last two years this company has created duplicate accounts for my company. Each month I get 2 statements - one with an amount owed and another with a credit. Last year I canceled the account and continue to receive the invoices. Again this year I have called their Customer Non-Service and requested the accounts be canceled.
Sending e-mails to customer service gets no response.
Every time I call I get some poor operator that apologizes and promises to Straighten It Out. But saying the account can't be canceled

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dex Media Customer Care's Response, Jan 24, 2017

    Hi - I'm sorry to hear of the situation outlined and any inconvenience this matter has caused you. Please contact us via email at [protected] providing your business name/address, and preferred contact number for prompt follow up to address and resolve this matter. Thank you, Ed.

Jan 24, 2017

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