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Dermawand / unauthorized charges and hard to get a hold of company

Odessa, TX, United States

I purchased the derma wand first of september. I received the package no problem. I had 30 days to try product and decide to keep or return it. I was charged before my 30 days were even up. One or two days later I was charged again for a package that I hadn't even received. I called regarding this matter and had a very hard time getting through to the correct people I needed to talk with. I canceled all future orders and requested the return label that I never received. I had to contact customer service several times before I got the return label. I was told to send both packages back with the same label. They received the package and took forever to complete the refund. When I finally got the refund it was only part of it. I am still trying to get the rest of the refund and it is now october 23 so a month later. They had no problem taking my money but take their sweet time on doing the refund.

Michelle

Mm
Oct 23, 2017

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