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Dawsons Pink Pages / Directories not printed &/or delivered

1 New South Wales, Australia Review updated:

For >20 years now my business has advertised in Dawsons Pink Pages.
For all that time I've asked every single customer of mine where they found our telephone number. So I've built up an incredibly accurate set of data showing where our work comes from.
I saw that I wasn't receiving calls from about 40% of the suburbs I was paying for, in & around Campbelltown. I rang my Yellow Pages customers & Local Papers customers & asked them when they last received a Dawsons Pink Pages directory. I was told that they'd NEVER received a local directory.
When I approached Salmat, who deliver the Dawsons local directories, they told me they had been told by Dawsons NOT TO DELIVER to some of those suburbs, & as some were classified as rural, they wouldn't deliver there anyway.
This means for my >20 years of advertising with Dawsons, ( in just one book), I have paid for 40% more than were ever delivered.
I was also told by 2 ex employees that some years they took money from advertisers & didn't print, (or have delivered) some issues. Down & out fraud !
When I checked on another local directory, (Bankstown), they say they deliver to Bankstown Square, that's a shopping centre & they haven't delivered books to local businesses for at least 6 years now !
Bankstown DC ? I believe that's where solicitors pick up their legal documents etc, again books not delivered.
I would say that in all of their books they say they deliver tothe suburbs shown in the front of each book & yet my conservative estimate is they don't deliver to at least 30-50% of those suburbs.

For many years now they have refused me a meeting with their distribution manager & have constantly ignored my requests for answers.

Tom.

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Comments

  • Pl
      22nd of Jan, 2014
    0 Votes

    Hi, we & others have had same issue where ads have been placed that dont work ?even their online is a waste of time they constantly harrass you on a weekly basis with phone calls till you sign up with them as long as they get your money they dont care ! They claim the ads work real great and you will renew everyear i dont think so, they published ads that look poor & once you have a issue or complain no one helps or returns your phone calls i rang several times in the end i told them to cancel the ad as it clearly does not work we have not received even one phone call ! Known fact as we always clarify with our customers how we were found .now sending us threatening & extorting letters demanding rest of contract be paid ?? We deal with many other firms like true local smart saver which are great stay away from this company .we have found out the hard way

  • Pl
      22nd of Jan, 2014
    0 Votes

    Dawsons Pink pages are a absolute joke worst firm weve seen in over 20yrs of buisness just take customers money and dont care about results ads dont work they couldnt care less as long as you have paid with your credit card, extremely rude & arrogant staff with polite luring saleswoman that suck you in to a contract ? Poor service copycat of yellow pages that does not work dont waste your time or money with these guys .i will be taking them to court !

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