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CyberPower, Inc / They sell lemons

1 United States
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My mother purchased a custom gaming computer for me for my graduation. We got it. And one of the dual ram sticks didn't work. After hours of phone time we finally got them to mail a replacement ram stick...which also did not work. After ram stick #3 arrived and worked fine we thought our troubles were over. 2 months later both fans on the video cards died and my computer melted. This time it took days for any customer service rep to stop hanging up on us and listen. They refused to refund our money and said they would send a NEW computer. Instead they sent a rebuilt computer and new warranty and 5 months later the fans are dead again. This time they are telling us that they never replaced the warranty and that our warranty expired the day we called. They still refuse a refund and state that they could care less if this machine falls under a lemon law but we are welcome to contact the manufacturer of the parts. When asked for a supervisor we were told they don't have supervisors and were once again disconnected. Do NOT buy from this company. They have no business ethic and no customer service.


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