Cultural Care / Bad Service

Boston, MA, United States

All the negative reviews are TRUE! This agency does not screen effectively, train at all or support clients when things go wrong. They are all about the fees and as soon as they get your $, you are on your own. We had an Au pair sleeping on the beach while "watching" my son swim, total our car and steal our liquor. Their response was "lets place her somewhere else and you can try again". Furthermore, they falsified my statements on their reports to indicate that we recommended this girl! On top of that, if you opt out - THEY KEEP THE FEES! There is no refund. They should have been put out of business after one of their Au pairs shook a baby to death! (they are EF Au Pair with a new name!)



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