We recently attempted to sue Culligan water, Inc. for a faulty whole house potassium water treatment system that poisoned our drinking water. We rented a potassium whole house water softener which was maintained by Culligan. My daughter was physically harmed, and while Culligan admitted to their negligence causing the poisoned water, they refuse to take action to prevent further damage to others. We requested that Culligan locate the faulty unit that was taken out of our home, they refused and admitted that they don't know where it is & it could be in someone else's home right now!
Culligan offered us money to keep this incident confidential but we refused, and removed any confidentiality clauses so that we may tell our story & prevent others from being harmed by Culligan's negligence.
Culligan "sold" us on the potassium whole house water softener, claiming that it would be safe for our family, even our 12yo daughter who has a kidney condition. I later discovered that The W.H.O. warns that those with cardiac or kidney disease should talk to their doctor before using potassium water softeners. Culligan should have known this!
Toxicologist & water analysis reports from Associated Labs verify that Culligan-treated water had copper sulphate values at 14.9mg/L, which is more than 10-fold the EPA 's MCL of 1.3mg/L (untreated household water had copper levels of .05mg/L). Culligan-treated water also contained acetone (maybe from glue on filters??), untreated household water had no acetone detected. The culligan-treated water had a very high hardness level (the culligan system was suppose to be softening the water) & the untreated household water had a much lower total hardness level than the treated water. The culligan treated water was harder and more corrosive than untreated water & it caused leaching from our copper pipes, which caused copper levels to be at toxic levels in our drinking water. My 12yo daughter & I had documented symptoms which were consistant with copper poisoning. My daughter's symptoms were worse, she had bloody diarrhea and was anemic. After the system was removed by culligan, our symptoms got better.
My goal is to prevent others from being harmed by Culligan's negligence & to make them be accountable for providing safe treated water. Maybe they should be required to perform water analysis testing to be sure their systems are working properly. These companies are not regulated and therefore, have no accountability. Consumers like myself, take for granted that corporations like Culligan are making our drinking water safer to consume.
Our city drinking water districts have strict safety regulations to follow to be sure it is safe to ingest, as does bottled water. It is unbelievable that a company can come in and chemically alter our regulated city water and not have any safety standards to follow.