CSC Logic — fraud
CSC Logic is the new poster company for customer disservice, ineptitude and fraud. CSC was assigned or purchased my car loan when Amcore Bank dissolved. I mistakenly thought I had paid off a company car loan at the time of my bank's dissolution (there were many issues requiring resolution). It turns out I had set up a monthly auto draft for the loan. I had previously set up an accelerated auto draft with Amcore and further accelerated the pay off with CSC. CSC never provided a contract. statements or communication. CSC also never acted on the agreed upon (via internet) auto pay I had set up. After not hearing anything for ten months from CSC, finally a draft was sent to my bank for the auto payment. Having never heard from CSC, I had forgotten about the car loan (mistakenly thinking it had been settled), I stopped payment on the draft. I have finally heard from CSC and have asked for loan details, statement of account and information via phone. To date, I have still received nothing except insulting correspondence.
I believe CSC did not fulfill the auto payment agreement in order to charge any "fees" it could.
After verifying with Harris Bank (purchased Amcore) and receiving a record of the original loan, I have paid off the original loan in full. I will now pay off the "fees" to settle the account and be done with "CSC".
CSC customer service (I believe there are only four employees) is insulting. No return calls, no satisfaction as to why CSC did not fulfill it's auto pay agreement.
I believe CSC is either assigned contracts or purchases loans form other institutions. Please for your own sake do not voluntarily contract with CSC Logic.
Hope I get the title and put this bad experience behind me.
In the event CSC does not forward the title, any information regarding a governmental organization I can lodge a complaint with and expect some action?
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