CSC Logic Auto Loans — terrible — avoid at any cost
My 2006 Civic was financed through a small bank with a great reputation, Amcore. Unfortunately, Amcore was bought by bigger bank, Harris. Harris is also a great bank, based in Illinois. I only had 2 years left on my loan so I thought I was in the clear. But Harris sold my loan to this CSC outfit. At first, things were fine. Then they started giving me trouble about taking the payments out of my checking acct automatically the way they always had. I never missed a payment.; it was all automatic on the 20th of the month. But then things started getting weird.
When I had questions about how much interest, principle and the total balance due, and asked them to mail me a copy, the person would say "that's the account department and they're closed for the day." I'd ask, "can I leave a message?" Nope. Soon I figured out that they have more departments than people. Every time I would call I knew I was talking to the same man or woman but they identified themselves by different names. One guy said "this is andy" and the next day he was "tony." I was shuffled around from "car loans, " "payments, " "accounts." "collections, " and there was never a manager or supervisor to talk to. There was no voice mail, and no website. I called Harris Bank in somewhat of a panic to ask if they had details on this company and they said they had nothing to do with the loan anymore.
A few months ago I got a letter from CSC saying my last three payments had not been received. I checked my Harris checking account and sure enough, the money from those three payments was sitting there. They hadn't automatically withdrawn it. So I called and told them to do it and they said there was a $50 transaction fee for each of the three missed payments. So I said I would mail them the check instead. Unbelievable as this may sound, my envelope came back--"address unknown." Then I started getting phone calls telling me that my car was going to be sent to repossession. So I gave them the money over the phone--including all the fees they arbitrarily demanded--and asked for a full accounting of my payments and how much I still owed.
A week ago, a neighbor knocked on my condo door and said my car had been dragged out of my private property (garage owned by me) locked garage at around 2 am. The local repo company CSC had hired used a crowbar to break in. (criminal charges have been filed by my local police) I was in absolute shock. I called CSC. Sherry (formerly identified as Tanya) told me she couldn't give me any info because that department was closed. I demanded to talk to someone. Finally Andy/Tony told me that I was 32 days past due on a payment of $300 and I had been late too often. If I wanted my car back, I was going to have to go send over $1000 by Moneygram--cash--and then I could go pick up my car at a local lot where I was sure I'd get stuck with more fees. At this point I was so terrified of these people that I asked how much I still owed on the entire loan and he said $1500. I NEVER received a payment book or anything normal from these people so I still don't know what the real number is. But just to be rid of them I decided to pay off the loan. Half an hour later, Andy/Tony said they received the money and I could go to the repo address which he supplied. Then he called me back and said he made a mistake and my car had already been shipped to an auto auction lot...in INDIANAPOLIS. They waited until they got my money to tell me they had already shipped off the car. I received paperwork from the auction place about my car's sad journey all over kingdom come, and I now know beyond a shadow of a doubt that they had already shipped off my car before they told me what to do, how much to pay, etc. I got my car back, I've filed police reports and I got a lawyer and I'm going to go after CSC for every penny they stole from me--repossession fees, towing, storage, transportation, getting my personal property back (what?), on and on. It's close to $2, 000.
I didn't know anything about car repossession before this but now I realize that the idea is, they don't want you to try to get your car back. they'd rather have your car than your money because they will auction your car for more than you owe. My payments weren't even delinquent but they found a way. This CSC thing is evil and needs to be put out of business. I am in the process of filing a complaint with the attorney general here in Illinois and also in Texas where they are supposedly based (Dallas and/or Coppell, and PO Boxes only).
The bottom line here is fraud and illegal business practices--especially for a bank. This isn't even a bank, really. It's a room with about 5 or 6 people answering phones and committing fraud. If you try to research this company on the net you'll find very little. They fly under the radar. If your car loan ends up with these people, go to a local bank as soon as you possibly can and get your loan refinanced. Even if it's a little higher interest rate you need to do this, because CSC Logic will do everything they can to not only steal your money and prevent you from getting any information about your loan, they will also try to steal your car when it's close to being paid off. BEWARE.
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